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Reducing Stress in Call Center Environments

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Reducing Occupational Stress Dan Richmond
Definition of Stress ,[object Object],[object Object],[object Object]
Physical Symptoms of Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Symptoms of Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Occupational Stress & Burnout ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Call Center Specific Stress ,[object Object],[object Object],[object Object],[object Object],[object Object]
Team Stress ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Individual Coping Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Team Coping Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Reducing Occupational Stress Dan Richmond

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Reducing Stress in Call Center Environments

Editor's Notes

  1. These issues can also lead to substance abuse, “road rage”
  2. cubicle
  3. Chocolate, “decompression” leaving it at the door easier said than done. Quick Breathing exercise p. 34, “The River” pg. 44. Small investment of time.
  4. Tennis ball exercise