Discovering rivers & building bridges: DevOps @ CWT
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A story of our journey toward DevOps at Carlson Wagonlit Travel - trials, tribulations, successes, and vision for the future.
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Discovering rivers & building bridges: DevOps @ CWT
- 1. Discovering Rivers and Building Bridges DevOps @ CWT Donnie Berkholz VP, Service Delivery – Enterprise IT
- 4. The opportunity Create vs maintain Buy-in Blending ITIL and DevOps 4
- 5. Products & Technology The challenge Silos BAU Fog of war Inertia 5
- 6. 3 The principles Product ownership Time to value Organizational alignment 6
- 7. ??% First steps Sharing & empathy Building momentum “Customer” focus Rolling releases 7
Notas do Editor
- One of the biggest companies you’ve never heard of. 18,000+ employees. In 2016, 59 million transactions and $23 billion in transaction volume. History goes back to 1872 (Wagon-Lits) and 1888 (Ask Mr. Foster)
- So why 3.0? Way back in the days of paper tickets and green-screen technology, CWT lead the way in personal service. This was 1.0 and it was all about people.
- CWT 3.0 is about delivering seamless experience through people AND technology to bridge individual wants and corporate needs. So, in short…
- 100+ year old company New leadership, new org structure (P&T) Blending ITIL and DevOps