Designing IA for AI - Information Architecture Conference 2024
Douglas Bellamy Resume 2013 April
1. B. Douglas Bellamy
Suite 11B, 338 Taylor Way
West Vancouver, BC, V7T 2Y1
(778) 867-6567
dbellamy@shaw.ca
EXPERIENCE & SKILLS OVERVIEW
5 ½ years of senior managerial experience in the financial sector leading IT departments
ranging in size from 7 to 35 technical, administrative and supervisory staff.
15 years IT services in the SMB sector: project management, infrastructure, databases, and
software development. Owner of a software development company with a worldwide
customer base.
IT INFRASTRUCTURE:
ᵒ Rack mount systems: HP and Dell
servers
ᵒ Enclosures: HP blade servers
ᵒ SAN's: HP and Dell (pooled)
ᵒ Routers: Cisco, Vyatta
ᵒ Managed switches: Cisco, Dell
ᵒ Rack APC UPS systems
ᵒ Tier 1 Data Centres (INTERAC certified)
ᵒ HSM transaction encryption devices
ᵒ WAN: Fiber, T1, T3, DSL, public cable
modem. LAN: TCP/IP on Ethernet 10,
100, 1000. Wireless A/B/G/N
2. ENTERPRISE OPERATING SYSTEMS, APPLICATIONS, AND APPLIANCES
ᵒ VMware ESX 4.x tools: vCenter Server &
VMware Standard.
ᵒ Various VMware tools: player, workstation,
converter, vSphere client.
ᵒ Clustered hosts in HA configurations with
virtualized routing and sub-netting, iSCSI
datastores, iSCSI traffic isolation.
ᵒ Microsoft: Server 2000/03/08 R2, Exchange
2000/07/10, SQL server 2003/8, SharePoint,
Terminal Server, AD management. RIM: BES
server.
ᵒ SANS: Dell EqualLogic, HP LeftHand.
ᵒ Symantec Backup Exec, Trend Micro
(Virus/anti-spam, web filtering, device
scanning).
ᵒ VPN: Cisco VPN client, OpenVPN, IPsec.
ᵒ Alerts/Monitoring/Intrusion detection:
Zabbix, Prelude SIEM, AlienVault OSSIM.
ᵒ Other systems: Ubuntu 12.04 LTS / 12.10,
OSX 10.8 Server, Vyatta (routing), Bazaar
(source code control), Track-It (Help
desk/Work order generation), Visual
Intercept (Code development), Redmine –
integrated issue and project management
application.
CORE IT FUNCTIONAL PROCESSES
ᵒ Project management for IT
infrastructure/application rollouts.
ᵒ Code development/deployment: Business
Analysis, Development, SIT, QA and UAT
environments.
ᵒ Help desk and on-call operations, tier 1, 2, 3
support for IT functions.
ᵒ Infrastructure architecture design, fault
tolerant capable or seamless fail over at
each physical or logical point.
ᵒ Infrastructure/Operation of: banking
system production environments including
production databases, reporting, external
transaction gateways to switch providers,
data mining and financial analysis systems
(SQL) and off site disaster recovery systems.
DESIGN / PROMOTION OF PRODUCTS AND SERVICES
ᵒ Marketing strategies/campaigns,
application design, user interface design,
code development, product distribution
and support.
ᵒ “Managed Services” program (SaaS and
PaaS), promotion to current and
prospective customers.
3. COMPANY / DEPARTMENT ADMINISTRATION, BUDGETING AND HR
ᵒ Regulatory administration, audit
compliance, signing officer.
ᵒ Customer and client management.
ᵒ Management of 3
rd
party suppliers: Telco,
transaction switching, subcontractors.
ᵒ Organizational / departmental capital and
operational budgeting, cash flow, pro forma
statements, financing and project financing.
ᵒ Staff hiring, performance reviews, training,
salary and bonus programs
MANAGEMENT / PRODUCTIVITY TOOLS
ᵒ Microsoft Excel, Access (SQL), Word, Visio, Project, Power Point, SharePoint.
ᵒ Linux Ubuntu – Unity desktop, LibreOffice productivity suite.
CAREER OBJECTIVES
Work with strategic planning initiatives and goals, pursuing their successful implementation
in the overall corporate and IT setting.
Successful management of projects and organizational objectives requiring the buy in of
stakeholders to a change management process that produces the desired results.
Utilize my strong communication skills to establish and represent the organization effectively
at all levels, internally and externally.
Use trust and integrity to build synergistic teams around projects and processes to produce
measurable and exemplary results.
PROFILE HIGHLIGHTS
Strong interpersonal skills provide the ability to work comfortably and communicate
appropriately with senior executives, managers, highly skilled technology professionals and
non IT based staff.
Ability to consistently lead groups of IT professionals in a department or cross department
setting using synergistic team based approaches.
Strong writing and reporting skills used to provide effective project plans and status reports.
Ability to thoroughly research topics and provide implementation plans that fit within
organizational goals and objectives.
Professional accounting and finance training has provided the skill sets to work effectively
with budgets, create and utilize cash flow analysis and utilize financial and management
reporting techniques.
Hands on experience at the technical level for end user devices, server hardware, network
configurations, troubleshooting / repair and tier three support for mission critical data
centre production and operations.
4. EXPERIENCE
GROUNDWORKS IT HTTP://GROUNDWORKSIT.CA/
June 2012 to Present
WHAT: IT consulting and a services tech start-up company based in British Columbia, Canada. Provides affordable
enterprise level consulting services and through IT Services division providing a mix of open source and commercial
based solutions for Credit Unions in North America.
ROLES: Founder and General Manager, governance development and oversight, business development, CIO
consulting, infrastructure development, project management, client management, change management.
AREAS OF RESPONSIBILITY:
ᵒ Development of initial vision statement,
business plan and blueprint for the
organization.
ᵒ Development and maintenance of initial
web site to promote the company.
ᵒ Promotion of the concept to select
resources and industry figures.
ᵒ Procurement of hardware infrastructure for
prototype secure private cloud platform.
ᵒ Development of proof of concept systems
for private cloud SaaS, and MaaS based
systems.
ᵒ Integration of local site architectures and
systems into service offering.
ᵒ Development of budgets, cash flow
projections.
ᵒ Development of service model, service
contracts, SLA’s and employment contracts.
TECHNOLOGIES UTILIZED FOR POC / PROTYPE SYSTEMS:
ᵒ Open source applications where feasible.
ᵒ Ubuntu Linux distribution: Server 12.04 LTS
& Server 12.10.
ᵒ OpenStack Folsum Release:
◦ Rabbit, Nova, Cinder, Glance, Keystone,
Quantum, Nova-compute, KVM, Nova-
api, Open-vSwitch
ᵒ Ubuntu Orchestra – deployment on bare
metal (MaaS) and Juju, service
orchestration for the cloud.
ᵒ Cisco routing and switching.
ᵒ Netgear – NAS/SAN data traffic segregation.
ᵒ Synology iSCSI NAS data storage and VM
image platform.
ᵒ ASUS server processing platform: dual Xeon
procs, 128 GB Memory, SSD boot devices.
ᵒ Linux Mail Server: Postfix, Dovecot,
Spamassassin.
ᵒ LAMP Web Server: Apache, MySQL,PHP5,
Squid, Dansguardian.
ᵒ File/Print: SFTP, NFS,CUPS, OpenSSH,
Samba.
ᵒ Authentication: Secure LDAP, Kerberos.
ᵒ Monitoring and remote access: OpenVPN,
FreeNX, OSSIM (Alien Vault), Zabbix,
Redmine, VNC
ᵒ Network: DNS, Bind, DHCP,NTP
ᵒ Client desktop platforms:
◦ OSX 10.8 (server) / iOS
◦ Windows 7 / 8
◦ Ubuntu Desktop 12.04 / 12.10.
5. EXPERIENCE
CUTASC (CU TECHNICAL AND ADMINISTRATIVE SERVICES CORP) HTTP://WWW.CUTASC.COM/
January 2010 to May 2012
Campbell River, Vancouver, Prince Rupert BC
CLIENTS: Bridgewater Bank, Northern Savings Credit Union, Sunshine Coast Credit Union, Cumberland and District
CU, Community Savings CU and a number of other financial sector clients in British Columbia and Alberta.
ROLES: Senior Manager, IT Services. Redefine IT Services for CUTASC, reorganize IT Services in order to provide a
managed service model to the client base. Work closely with Marketing and Sales resources to identify target
markets and provide internal infrastructures to deliver products and services. Report to the CEO, CUTASC.
AREAS OF RESPONSIBILITY:
ᵒ Banking systems: primary data centre and
secondary warm DRP centre, operation of
production systems hosted at 3
rd
party sites
ᵒ Provisioning and management of
development, QA and UAT environments
for development group, BA group and
clients
ᵒ Back office infrastructure and application
suites for clients and internal operations
ᵒ Help Desk functions for clients: specialized
banking system support and standard
desktop and technology infrastructure
support to the client base
ᵒ IT procurement and estimation services for
clients
ᵒ Annual IT capital budgeting for CUTASC and
NSCU
ᵒ 3rd party vendor management
ᵒ Oversight of technical system architectures
for WAN’s, LAN’s, subnets, routing,
switching, design of physical platforms
including processing servers, SAN and NAS
devices. Also for host level hypervisors,
guest level VM’s, server OS’s, and various
VM and Linux appliances and platforms,
Active Directory and security policies.
ᵒ Oversight of comprehensive monitoring,
alert and intrusion detections systems
utilizing Zabbix and Prelude.
ᵒ Oversight of provisions for banking system
environments including production,
reporting, recovery, gateway servers and
DR systems
TECHNOLOGIES UTILIZED:
ᵒ VMware 4.X, VMware Standard, VMware
vCenter Server, VMware tools (various).
ᵒ MS Server through 2008R2, MS Exchange
through to 2010, MS SQL Enterprise
through to 2008R2, MS SharePoint
ᵒ Linux distributions (Vyatta for routing,
Ubuntu as a platform)
ᵒ Dell and HP rack and blade enclosure
technologies
ᵒ Dell and HP SAN technologies
ᵒ Dell and CISCO switching
ᵒ OpenVPN, MS Office productivity tools
ᵒ Open Solutions Banking system
environments
ᵒ Backup Exec, Acronis, Trend Micro and
other miscellaneous enterprise tools.
ᵒ Zabbix/Prelude/AlienVault alert, intrusion
detection and monitoring.
6. MAJOR PROJECTS AND INITIATIVES:
ᵒ Enterprise end to end upgrade of all server
platforms for Northern Savings Credit Union
and CUTAS from a 32bit software and
hardware computing environment to a fully
virtualized 64 bit based processing and SAN
based architecture: Initial conception,
planning, budgeting, project planning,
procurement, project management and roll
out.
ᵒ Transition planning for transfer of current
Data Centre operations to Tier 2+ Data
Centers.
ᵒ Ongoing production releases to multiple
client banking system production
environments.
ᵒ Development of CUTASC’s managed service
model in close cooperation with the VP
Sales, acquisition of initial client site
remediation project leading to a full
managed service package including all tier
one through tier three support,
management of all on site server and
applications systems, WAN and LANS for a
significant BC financial institution with
multiple branch locations.
RED PILLAR SOFTWARE LTD.
February 2006 to 2010
North Vancouver, BC
CLIENTS (PARTIAL): Sylvan Vale Reforestation Nursery, McGarvey Law Offices, BC Shellfish Growers
Association. On behalf of Tsunami IT Services: Autogas Propane Ltd., BC Trucking Association, UBC
Pension Administration, UBC BioImaging Facility, UBC Health, Safety & Environment, and Associated
Lock & Supply.
ROLES: Owner, IT Consultant, developer, project management, client management, business
development, change management, supply and install hardware and software.
PROJECTS AND INITIATIVES:
ᵒ Client management requirements for
support and project customers, contract
negotiations, supervision of field team
ᵒ Development of long term vision plan for
client with 5 year goals
ᵒ Identified gaps in organization’s structure
and possible paths to remediate over the
short, medium and long term
ᵒ Participate in various strategic partnering
initiatives
ᵒ Project conception and management a
transition to a VMware based IT
infrastructure during a version upgrade of
GP and SQL involving the migration of
various Terminal Services servers, DC’s,
industry and client specific card lock
platforms for a large BC propane distributor
requiring the co-ordination of three outside
vendors.
ᵒ Leading conceptualization and development
of a cost effective onsite NAS based backup
strategy in conjunction with daily offsite
datacenter copy in order to transition the
company (and other medium size
organizations) away from tape based
backup solutions.
ᵒ Compliance with C-TPAP requirements and
best practices for supply chain security
requirements for cross border trade with
the USA. Solutions require a multi-vendor /
provider approach.
7. PICTURE EXPRESS SOFTWARE
1998 to February 2006, Partnership then Proprietorship, rolled into Red Pillar Software Ltd. February
2006, doing business as Picture Express Software.
Courtenay, BC.
ROLE: Owner and distributor of the Speech-Language Pathology client intervention tool “Picture
Express” throughout Canada, USA, England, Australia and New Zealand.
Partnered with a local Speech Language Pathologist to develop the first commercially available client
intervention tool specifically designed for SLP’s.
AREAS OF RESPONSIBILITY:
ᵒ Initial design of the user interface
ᵒ Product distribution methodologies
(technical, licensing, installation routines)
ᵒ Beta testing program through Health Units
in British Columbia
ᵒ Development of a direct marketing
campaign utilizing the creation and shipping
of CDROM based trials to identified
Canadian SLP’s
ᵒ Development of financing sources, budgets
and cash flow models for marketing
campaigns
ᵒ Creation of results tracking for marketing
campaigns: order and offer tracking, results
measurement, call logging and analysis
PROJECTS AND INITIATIVES:
ᵒ Mass (20,000 piece) trial mail outs, state by
state expansion of product to markets in
California, Texas and then the rest of the
continental USA.
ᵒ Further expansions include sales into
Australia, New Zealand and England.
ᵒ Development of a product Web site for
product, utilization of site to further
distribute a modified version of the product
trial
ᵒ Development of an internal custom order
fulfillment system to manage all aspects of
orders, customer trials, and customer
database
ᵒ Expansion of additional personal included
two programmers and a full time office
administrator, casual workers in support of
mail out campaigns
BREAKAWAY BUSINESS SOLUTIONS
1995 to February 2006, Partnership then Proprietorship, rolled into Red Pillar Software Ltd. February
2006.
Courtenay, BC
CLIENTS: Brown Bay Packing and Englewood Packing Company (part of Bachelor Bay Group), Apple
Electric, K&K Electric, Community First Insurance and Comox Valley Credit Union (now Coast
Community Credit Union), Ahmed McGarvey Law Offices, Olstead & Holekamp Law Offices, Child
Development Centre, Bottom Line Bookkeeping and Ledgers Bookkeeping, Sylvan Vale Reforestation
Nursery, Janitors Warehouse, Aquatec Seafood, Comox District Consumers Co-Operative, Complete
Auto Clinic, Marin Link Transportation.
ROLES: IT Consultant, Project Management, Software Developer (Access and SQL), vendor
management, supplier of hardware and software, Owner.
8. PICTURE EXPRESS SOFTWARE
1998 to February 2006, Partnership then Proprietorship, rolled into Red Pillar Software Ltd. February
2006, doing business as Picture Express Software.
Courtenay, BC.
ROLE: Owner and distributor of the Speech-Language Pathology client intervention tool “Picture
Express” throughout Canada, USA, England, Australia and New Zealand.
Partnered with a local Speech Language Pathologist to develop the first commercially available client
intervention tool specifically designed for SLP’s.
AREAS OF RESPONSIBILITY:
ᵒ Initial design of the user interface
ᵒ Product distribution methodologies
(technical, licensing, installation routines)
ᵒ Beta testing program through Health Units
in British Columbia
ᵒ Development of a direct marketing
campaign utilizing the creation and shipping
of CDROM based trials to identified
Canadian SLP’s
ᵒ Development of financing sources, budgets
and cash flow models for marketing
campaigns
ᵒ Creation of results tracking for marketing
campaigns: order and offer tracking, results
measurement, call logging and analysis
PROJECTS AND INITIATIVES:
ᵒ Mass (20,000 piece) trial mail outs, state by
state expansion of product to markets in
California, Texas and then the rest of the
continental USA.
ᵒ Further expansions include sales into
Australia, New Zealand and England.
ᵒ Development of a product Web site for
product, utilization of site to further
distribute a modified version of the product
trial
ᵒ Development of an internal custom order
fulfillment system to manage all aspects of
orders, customer trials, and customer
database
ᵒ Expansion of additional personal included
two programmers and a full time office
administrator, casual workers in support of
mail out campaigns
BREAKAWAY BUSINESS SOLUTIONS
1995 to February 2006, Partnership then Proprietorship, rolled into Red Pillar Software Ltd. February
2006.
Courtenay, BC
CLIENTS: Brown Bay Packing and Englewood Packing Company (part of Bachelor Bay Group), Apple
Electric, K&K Electric, Community First Insurance and Comox Valley Credit Union (now Coast
Community Credit Union), Ahmed McGarvey Law Offices, Olstead & Holekamp Law Offices, Child
Development Centre, Bottom Line Bookkeeping and Ledgers Bookkeeping, Sylvan Vale Reforestation
Nursery, Janitors Warehouse, Aquatec Seafood, Comox District Consumers Co-Operative, Complete
Auto Clinic, Marin Link Transportation.
ROLES: IT Consultant, Project Management, Software Developer (Access and SQL), vendor
management, supplier of hardware and software, Owner.
9. PROJECTS AND INITIATIVES:
Multi-year database application development project with a major Vancouver Island reforestation
nursery:
ᵒ Conception, development, to staged
implementation to ongoing maintenance
ᵒ Client interface with backend database
with user access throughout site and
administration offices
ᵒ Full integration allowing the customer to
record, track, manage, and report on
product lots from initial seeding, movement
through the green house system, processing
hot lift orders or winter cold storage,
shipping and invoicing to payment receipt
ᵒ Also manages shipping and invoicing,
provides numerous reports on stock and
cash flow forecasting
Migration of a banking system for a Comox Valley Credit Union, from CGI the service bureau to an in-
house data centre:
ᵒ Responsibilities include developing a
documentation packages for System
Security, Data Centre Production manuals,
Disaster Recovery Plan, Computer Use
Policy Framework, and development of the
Integrated Systems Testing Plan for site
certification.
ᵒ As “conversion master” developed and
oversaw the implementation of the
“conversion week-end” plans to
successfully implement the system
migration.
Other:
ᵒ Application maintenance and or
development of various custom database
applications for clients in the coastal marine
business, large scale fish packing plants,
bookkeeping firms and customer co-ops.
ᵒ Development of DRP’s scaled to medium
size business with routine annual full scale
testing and revisions.
ᵒ Provide all aspects of IT service to a regional
Child Development organization which
provide co-locations services to a number
of government funded agencies.
ᵒ Value added supplier of hardware and
software solutions to numerous clients as
well as other small task targeted custom
applications.
RICHMOND SAVINGS CREDIT UNION (NOW COAST CAPITAL SAVINGS)
Richmond, BC
ROLES:
Manager, Technology and Information Systems: June 1990 to August 1993
Supervisor, Information Technology: 1989 to 1990
Systems Accountant: 1987 to 1989
UNIQUE ENVIRONMENT:
Richmond Savings Credit Union partnered with an innovative software developer (Prologic) that designed
and implemented one of the first instances of a fully integrated PC based banking system.
Transition from service bureau based mainframe systems to PC architecture that distributing processing
between a client workstation, branch server and central host server and database.
All aspects of ongoing development, maintenance and support were transitioned to the credit unions in-
house IT department.
10. AREAS OF RESPONSIBILITY:
ᵒ Manager for department of 35 composed of
three supervisors, 24 technical and 7
administrative staff.
ᵒ Management of a 7x24 production banking
system and transaction gateways. 350
workstations, 10 branch locations.
ᵒ Staff performance reviews, staff
development and hiring processes.
ᵒ Reporting to the Senior Vice President IT,
responsible for department budget of $3.3
million, composed of $1.2 million in
salaries, $700,000 in operating expenses
and $1.4 million in capital expenditures
annually.
ᵒ Represented the IT function and corporate
IT objectives of the organization to the
individual departments. Promoted
organizational successes that leveraging the
new technology platforms in order to help
foster the movement away from a static
banking environment to a dynamic “we can
do that” environment that embraced
change.
ᵒ Participated in the HR departments “job
board” for the Hayes evaluation process
that was applied throughout the
organization.
PROJECTS AND INITIATIVES:
ᵒ Restructured the banking system
operations group and developed a
structured help desk function
ᵒ Initiated a documentation process for help
desk, day and overnight operations.
ᵒ Identified the first service level targets for
the operations center, measured and
distributed results to “users” or internal
clients and stakeholders
ᵒ Initiated a structured approach to
programming maintenance duties of the
banking system applications. Measured and
provided results to stakeholders
ᵒ With support from HR developed a cross
disciplinary and department team based
approach for projects, work flows and other
department tasks
ᵒ Utilized a rapid design and implementation
process with key stakeholder
representatives: marketing, retail, business
analysts, programming, and quality
assurance
ᵒ Development of one of the industry’s first
“touch tone” banking system for end user
customers to access account information,
transfer funds and pay bills
ᵒ Application and rigorous internal procedure
development of one of the first Interac
“gateway” connections in order to be one
of the original adopters of the “debit card”.
ᵒ Conceptualize/ developed/implement a
business intelligence system that migrated
paper based reporting at the retail branch
and department level to an online based
system.
ᵒ IT aspects for three new retail branch
locations in downtown Vancouver,
Richmond and Coquitlam.
ᵒ Corporate wide workstations “refresh”
involving 300 workstations.
ᵒ Oversaw the development and
implementation of a “Product Information”
system for all employees detailing all retail
products sold or launched by the institution
ᵒ New role of “Systems Accountant”,
leveraged accounting and finance skill set
developed in a Chartered Accounting firm.
Using early PC technology and Lotus 1-2-3
developed and maintained financial and
budgeting reporting system for credit union
based on extracts from the banking system
database, responsible for placing overnight
cash surpluses with BC Central and
supporting IT systems at the insurance
subsidiary
11. LAVENTHOL & HORWATH CHARTERED ACCOUNTANTS
September 1984 to June 1987
Vancouver, B.C.
ROLES: Articling student and staff.
AREAS OF RESPONSIBILITY
ᵒ Client accounting, audit, tax return preparation, budget development, report preparation, issue analysis,
and staff supervision. Participated corporate bankruptcy and insolvency engagements for the firm.
ᵒ The CA firm was an early adopter of mobile PC technology and used it to computerize aspects of its
practice. This provided early exposure to powerful financial tools previously only available on mainframes
computers.
AMOCO PETROLEUM CANADA LIMITED
Full time May 1982 to August 1983, summer student employment during university, 1979 to 1981.
Calgary, Alberta
ROLES: Computer Operations.
AREAS OF RESPONSIBILITY
Operator for seismic mapping systems that created seismic data from field recording and produced
large scale high resolution photographic “plots” for oil and gas exploration.
COMMUNITY CONTRIBUTIONS
ᵒ Served as a long time director for a community based swim racing club, initially as the director of
“computer stuff” then as a VP where a vigorous restructuring of the organization and board was
undertaken. Completed responsibilities for the club as President.
ᵒ Participated as an in-class parent assistant for elementary school classes, typically taking a break out
group to focus on math skills. Acted as a “backstop” to provide transportation for school kids to many
tens of tens of out of school events as called on by.
ᵒ Numerous fund raising events for ballet school, rep soccer teams and PAC.
EDUCATION
ᵒ Certified General Accountants of British Columbia: June 1987 to June 1989 - Achieved Fourth Level
ᵒ British Columbia Institute of Chartered Accountancy: May 1984 to June 1987 – graduate admission
program
ᵒ University of Calgary, Bachelor of Arts - April 1982: Major, political science. Minor, business management.
ᵒ Carson Graham Senior Secondary, North Vancouver, B.C.: Senior matriculation, June 1977