This session will step through the most common issues you can experience with XenDesktop 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment. The scripts referenced in this webinar can be found here: https://citrix.sharefile.com/d/s1e724ab3ab14a96a The recording of this webinar can be found here: http://www.citrix.com/tv/#videos/11494

1. Maintaining and Troubleshooting your
XenDesktop 7.5 Environment
June 2014
Mick Glover - Sr. Readiness Specialist, Worldwide Support Readiness

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Presenter Bio: Mick Glover (CCI)
Over 18 Years of Experience in IT
Joined Citrix in January 2005
Started as Senior member of Frontline team
Spent 3 years working as an Escalation Engineer
Been with the WW Readiness team since 2009
Certifications: CCA, CCEE, CCIA, MCSE & CCI
SME areas: XenDesktop, App Orchestration, UPM
Author of the XD Tipster Blog Series and @XDtipster twitter feed

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In terms of Troubleshooting & Maintaining your
XenDesktop environment, very little has changed with
the introduction of XenDesktop 7.5. What is required is
a solid understanding of the Architecture and expected
behaviour along with the ability to engage with the
product through the SDK to carry out advanced
administrative and configuration tasks.
@XDtipster

4. © 2014 Citrix. Confidential.4
In terms of Troubleshooting & Maintaining your
XenDesktop environment, very little has changed with
the introduction of XenDesktop 7.5. What is required is
a solid understanding of the Architecture and expected
behaviour along with the ability to engage with the
product through the SDK to carry out advanced
administrative and configuration tasks.
@XDtipster

5. © 2014 Citrix. Confidential.5
Agenda
Maintaining and Troubleshooting your XenDesktop 7.5 Environment
FMA Service States
Service SQL Scripts
Site Policies
Troubleshooting Tools

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Learning Objectives
At the end of this webinar, you will be able to:
Validate the true state of Controller FMA services
Apply Schema update scripts against the Site DB
Manually add a Controller to an existing Site using PoSH
Control access to resources through PoSH
Identify key Troubleshooting tools

7. FMA Service States

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Viewing service states through Windows only tells half the story
Example: Broker Service

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Validating a Service Status
What you do for one….
Get-BrokerServiceStatus (Broker)
Get-ConfigServiceStatus (Configuration)
Get-HypServiceStatus (Host Service)
Get-AcctServiceStatus (AD Identity)
Get-ProvServiceStatus (MCS)
Get-MonitorServiceStatus (Monitoring)
Get-AdminServiceStatus (Delegated Admin)
Get-LogServiceStatus (Configuration Logging)
Get-SFServiceStatus (StoreFront)
Get-EnvTestServiceStatus (Test Service)

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Validating a Service Status
What you do for one….
Get-BrokerServiceStatus (Broker)
Get-ConfigServiceStatus (Configuration)
Get-HypServiceStatus (Host Service)
Get-AcctServiceStatus (AD Identity)
Get-ProvServiceStatus (MCS)
Get-MonitorServiceStatus (Monitoring)
Get-AdminServiceStatus (Delegated Admin)
Get-LogServiceStatus (Configuration Logging)
Get-SFServiceStatus (StoreFront)
Get-EnvTestServiceStatus (Test Service)

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Get-BrokerServiceStatus - Return Value Examples
Status Meaning
OK The broker is connected to a database that is valid, and the
service is running.
DBUnconfigured The broker does not have a database connection configured
DBRejectedConnection The database rejected the logon from the Broker Service. This
may be caused by bad credentials, or the database not being
installed.
InvalidDBConfigured The database schema is missing (possibly just the stored
procedures in it).
DBNotFound The specified database could not be located with the
configured connection string.
DBMissingOptionalFeature The broker is connected to a database that is valid, but it does
not have the full functionality required for optimal performance.
Upgrading the database is advisable.
DBMissingMandatoryFeature
The broker is connected to a database that is valid, but it does
not have the full functionality required so the broker cannot
function. Upgrading the database is required.

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Get-BrokerServiceStatus - Return Value Examples
Status Meaning
OK The broker is connected to a database that is valid, and the
service is running.
DBUnconfigured The broker does not have a database connection configured
DBRejectedConnection The database rejected the logon from the Broker Service. This
may be caused by bad credentials, or the database not being
installed.
InvalidDBConfigured The database schema is missing (possibly just the stored
procedures in it).
DBNotFound The specified database could not be located with the
configured connection string.
DBMissingOptionalFeature The broker is connected to a database that is valid, but it does
not have the full functionality required for optimal performance.
Upgrading the database is advisable.
DBMissingMandatoryFeature
The broker is connected to a database that is valid, but it does
not have the full functionality required so the broker cannot
function. Upgrading the database is required.

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FMA service characteristics
Common Traits
NT AUTHORITYNetwork Service
Authenticate against the site DB using the local
computer a/c

14. Demo
Checking FMA Service States

15. SQL Service Scripts

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SQL Service Scripts
4 script types for each FMA service
FullDatabase
Instance
Evict
Login

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Examples of when to use each Script
A Script for every occasion…
FullDatabase
• Manually create or script the creation of a new Site
Instance
• Manually add a controller to an existing Site
Evict
• Manually remove an orphaned Controller from a Site
Login
• Create DB Security Logon

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Generating Service Scripts
Use the PoSH SDK
Get-<ServiceAlias>DBSchema - DatabaseName -ScriptType
• Broker, Config, Hyp, Prov, Acct, SF, Monitor EnvTest, Log & Admin
Examples
• Get-BrokerDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:join.sql
• Get-ConfigDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:join.sql -append

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Generating Service Scripts
Use the PoSH SDK
Get-<ServiceAlias>DBSchema - DatabaseName -ScriptType
• Broker, Config, Hyp, Prov, Acct, SF, Monitor EnvTest, Log & Admin
Examples
• Get-BrokerDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:join.sql
• Get-ConfigDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:join.sql -append

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Citrix Studio uses the same Scripts
FullDatabase & Login

21. Demo
Manually joining a Controller to an existing Site

22. Site Policies

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XenDesktop Site Policies
Overview
Entitlement Policy (Pooled/Shared Desktops)
• Get-BrokerEntitlementPolicyRule
• Get-BrokerAppEntitlementPolicyRule
Assignment Policy (Dedicated/Private Desktops)
• Get-BrokerAssignmentPolicyRule
• Get-BrokerAppAssignmentPolicyRule
Access Policy
• Get-BrokerAccessPolicyRule

24. Demo
Restricting access to resources using Site Policies

25. Troubleshooting Tools

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What’s new in XenDesktop 7.5?
Troubleshooting Tools
The more things change…
Existing Support tools are still all the rage…
• Scout
• XDPing (Also part of Scout)
• CDFControl (Also part of Scout)
• HDX Monitor
• Logging/Tracing Mechanisms
• PoSH (PowerShell)
• Citrix Director
• TASS (Citrix Insight Services)

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28. Demo
Scout Integration

29. Resources & Q/A

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Resources
Recommended Reading
XD 7.5 PowerShell cmdlet help
• http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-sdk-cmdlet-help.html
XenDesktop 7.5
• http://support.citrix.com/proddocs/topic/xenapp-xendesktop/cds-xenapp-xendesktop-75-
landing.html

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Resources
Recommended Reading
commended Reading
What’s New in XenApp & XenDesktop 7.5
• http://blogs.citrix.com/2014/03/26/whats-new-in-xenapp-xendesktop-7-5/
Q and A on Implementing XenApp and XenDesktop 7.5
• http://blogs.citrix.com/2014/05/29/q-and-a-on-implementing-xenapp-and-xendesktop-7-5/
StoreFront 2.5 Empowers XenApp and XenDesktop
• http://blogs.citrix.com/2014/03/28/storefront-2-5-empowers-xenapp-and-xendesktop/

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Resources
Recommended Reading
Trade-up to XenDesktop
• http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/2013-trade-up-to-
xendesktop-program-faqs.pdf
• http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/trade-up-to-
xendesktop-program.pdf

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Tweet Tweet...
Stay Informed with the latest XenDesktop Tips
@XDinformer
• Kim Ferrie
@XDtipster
• Mick Glover

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XA/XD 7.5 Webinar Series
Webinar Page

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Fuel your talent with continuous learning.
Citrix Education offers the following technical training for professionals:
CXA-103: Citrix XenApp 7.5 Architecture and New Features
CXA-207: Citrix XenApp 7.5 Skills Update
Visit bit.ly/CTXTRAINING to save 10%*
*Offer expires 90 days from receipt of this message. Not valid with any other promotions, packages or discounts. Applies only to new purchases.
Regional limitations may apply.

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