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The Digital CLO Playbook

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The Digital CLO Playbook

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Digital technology is transforming just about everything—fast. Yet only a fraction of executives think their HR function is helping them adapt to the digital future. The smartest CLOs are already transforming their approaches to L&D. But evolving to meet the demands of today’s always-on economy takes more than just investing in bite-sized content and the newest technology. What separates the disruptors from the disrupted is how you put those new tools to work.
Find out:
- Why progressive learning leaders are rethinking their strategies
- How innovative L&D professionals are redesigning their toolkits and technology architectures
- What forward-thinking CLOs are doing to re-organize and re-skill their teams

Digital technology is transforming just about everything—fast. Yet only a fraction of executives think their HR function is helping them adapt to the digital future. The smartest CLOs are already transforming their approaches to L&D. But evolving to meet the demands of today’s always-on economy takes more than just investing in bite-sized content and the newest technology. What separates the disruptors from the disrupted is how you put those new tools to work.
Find out:
- Why progressive learning leaders are rethinking their strategies
- How innovative L&D professionals are redesigning their toolkits and technology architectures
- What forward-thinking CLOs are doing to re-organize and re-skill their teams

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The Digital CLO Playbook

  1. 1. THE DIGITAL CLO January 2017 TODD TAUBER | Degreed @toddtauber @degreed TIM QUINLAN | Intel Corporation Director of Learning Digital Platform @Intel
  2. 2. Degreed is a career-long learning platform that helps organizations and people target learning at their skills gaps — however and wherever they build their expertise. INTERNAL LEARNING & TALENT SYSTEMS + EXTERNAL TRAINING CONTENT + INFORMAL LEARNING ECOSYSTEM ABOUT DEGREED LMS Instructor- led classes Videos Webinars Custom Portals Online Courses MOOCs Books Articles Live Events
  3. 3. HELLO. LET’S TALK ABOUT… Re-booting the <digital> learning system Re-focusing L&D strategy to compete, not just to comply Re-designing L&D operations to innovate, not just to scale Re-wiring L&D technology for flexibility, not just efficiency Q&A 1 2 3 4
  4. 4. RE-BOOTING THE <DIGITAL> L&D SYSTEM
  5. 5. AUDIENCE POLL: QUESTION #1 WHAT IS THE PRIMARY BUSINESS PURPOSE FOR INVESTING IN LEARNING AND DEVELOPMENT IN YOUR ORGANIZATION? (CHECK ONLY ONE) 1. Employee engagement 2. Customer satisfaction 3. Revenue growth 4. Cost efficiency / profits 5. Something else (use the chat box)
  6. 6. MOST CLOS INVEST IN DIGITAL LEARNING FOR EFFICIENCY, NOT FOR AGILITY Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015 32% 23% 16% 12% 7% 5% WHY DO CHIEF LEARNING OFFICERS USE DIGITAL? Meet the needs of Gen.XYZ Quality Convenience Consistency Cost Reach
  7. 7. IT TAKES A DIFFERENT KIND OF CLO TO MEET THE MODERN LEARNER Source: ATD, Bridging the Skills Gap: Workforce Development is Everyone’s Business, 10/2015 56% of current workforce skill sets do not match changes in company strategy, goals, markets, or business models
  8. 8. INTEL CORPORATION CEO, BRIAN KRZANICH As long as you're learning and growing, you can build a great career here… “ Source: The Oregonian, Intel CEO: Rebuilding trust is top priority after wrenching job cuts, 6/2016
  9. 9. INTEL IS RE-BOOTING ITS APPROACH TO L&D Intel is transforming itself <rapidly> from a PC- dependent company to one that powers billions of smart, connected devices. How does that change the way you and your team approach the challenge of building the capabilities Intel needs for the future?
  10. 10. RE-FOCUSING L&D STRATEGY TO COMPETE
  11. 11. AUDIENCE POLL: QUESTION #2 WHO INFLUENCES HOW MOST OF THE LEARNING & DEVELOPMENT HAPPENS IN YOUR ORGANIZATION? (CHECK ONLY ONE) 1. L&D leaders 2. Business leaders 3. Line managers 4. Workers 5. Someone else (use the chat box)
  12. 12. LEARNING & DEVELOPMENT IS SOMEONE’S JOB AND EVERYONE’S Source: Degreed, How the Workforce Learns in 2016, 1/2016 21% 28% 43% 47% 23% 55% 69% L&D or HR department Employer's LMS Browse specific resources Search the Internet External network Peers at work Boss or mentor WORKERS GET GUIDANCE FROM PEOPLE, TECHNOLOGY AND L&D
  13. 13. DIGITAL CLOS MANAGE LESS LEARNING AND EMPOWER MORE Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015 <20%> +29% +13% +90% Less training via ILT, vILT or e-learning More learning via on-the-job experiences More learning via collaborating and coaching More learning via on-demand resources Higher-impact L&D organizations deliver...
  14. 14. INTEL DIRECTOR OF LEARNING DIGITAL PLATFORM, TIM QUINLAN I want something that will seriously complement, or compete with, a Google search because that's the learning experience… “ Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
  15. 15. INTEL IS RE-FOCUSING L&D ON ITS WORKERS It’s essential to align L&D with business goals. So most CLOs focus mainly on what business executives want. But you’re focusing on Intel’s workers first. How do you connect that to what customers demand and investors expect?
  16. 16. RE-DESIGNING L&D OPERATIONS TO INNOVATE
  17. 17. AUDIENCE POLL: QUESTION #4 WHICH ROLES IN YOUR L&D ORGANIZATION DO YOU THINK WILL CHANGE OR EVOLVE MOST OVER THE NEXT FEW YEARS? (CHECK ALL THAT APPLY) 1. CLOs 2. Learning consultants / program managers 3. Designers / developers 4. Trainers / facilitators 5. Technology / LMS managers
  18. 18. JOBS IN L&D ARE CHANGING JUST AS FAST AS JOBS IN THE REST OF THE WORKFORCE LEADING Managing programs Enabling transformation DESIGNING Creating content Curating experiences FACILITATING Training classes Mobilizing communities CONNECTING Administering LMSs Architecting and integrating systems AND AND AND AND Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
  19. 19. DIGITAL CLOS ARE DOING THINGS DIFFERENTLY …AND DOING SOME DIFFERENT THINGS Source: Degreed, Webinar polls (n=265), 1/2016 Content, tools and technology don’t transform L&D – people do 36% are re-organizing their L&D function 30% are re-skilling their L&D staff 19% are recruiting new L&D roles
  20. 20. I've even identified the roles on our team, the titles of our team – things like experience manager and experience architect… “ INTEL DIRECTOR OF LEARNING DIGITAL PLATFORM, TIM QUINLAN Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
  21. 21. INTEL IS RE-DESIGNING ITS L&D ROLES AND SKILL SET Making new approaches to L&D (and new learning technologies) work requires new kinds of L&D professionals. So how are you and your team re-organizing, re- skilling and recruiting to build the capabilities Intel needs to succeed?
  22. 22. RE-WIRING L&D TECHNOLOGY FOR FLEXIBILITY
  23. 23. AUDIENCE POLL: QUESTION #4 HOW MANY DIFFERENT RESOURCES DO YOU THINK A TYPICAL WORKER IN YOUR ORGANIZATION USED FOR THEIR PROFESSIONAL DEVELOPMENT LAST YEAR? (CHECK ONE) 1. 0 2. 1 to 5 3. 6 to 10 4. 11 to 20 5. 20+
  24. 24. TODAY’S WORKFORCE DEMANDS FRICTION-FREE L&D Source: Degreed, How the Workforce Learns in 2016, 1/2016 Worker Expertise Not enough time for L&D offerings Not enough guidance or direction Not enough recognition or reward -47 NPS -62 NPS -71 NPS OBSTACLE #1 OBSTACLE #2 OBSTACLE #3
  25. 25. DIGITAL CLOS ARE INTEGRATING EVERYTHING PEOPLE NEED TO LEARN, WHEREVER IT’S FROM Firewall LMS Document Management & Collaboration Enterprise Social Network Video Training System Skillsoft Harvard Manage Mentor Cross Knowledge getAbstract Safari Open Sesame Udemy Pluralsight …and more User Generated Content YouTube TED Microsoft Virtual Academy Coursera edX Udacity NovoEd IDEO U General Assembly The Economist The Wall Street Journal Pocket Feedly Stack Overflow ...and more (much more) L&D/HR SYSTEMS PAID CONTENT OPEN RESOURCES Source: Degreed, Democratizing Learning and Development, 12/2016 + +
  26. 26. INTEL DIRECTOR OF LEARNING DIGITAL PLATFORM, TIM QUINLAN I want to stitch together the best capabilities in learning, and to create the best learning experience possible for Intel employees. “ Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
  27. 27. INTEL IS INVESTING DIFFERENTLY IN L&D Most CLOs want to simplify the employee learning experience. The conventional choice is one integrated system. So why are you and your team re-building Intel’s learning experience by integrating an ecosystem of separate solutions?
  28. 28. QUESTIONS? FOR DEGREED get.degreed.com @degreed FOR TODD todd@degreed.com @toddtauber FOR TIM tim.quinlan@intel.com

Notas do Editor

  • Degreed is a professional development platform that helps organizations and people target learning at their skills gaps -- however and wherever they build those skills. We integrate everything your people need to build their expertise – all the internal and external systems, content and experts, including the world’s largest collection of free and low-cost open learning resources. So now you and your team can curate, personalize and measure it all. And your employees can discover, share and track it all, all in one place.

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