Community Management Presentation

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David Eaves Presentation from the Free Software and Open Source Symposium on Community Management as the Core Competency of Open Source.

Tecnologia Educação

Community Management: Open Source’s Core Competency

[object Object],Conflict Management Facilitation Collaborative Decision Making Difficult Conversations Strategy

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Harvard Negotiation Project If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

Interests Options Legitimacy Communication Relationship

If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

Harvard Negotiation Project Leave it! Commitment Take it… or Alternatives (BATNA)

If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

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My Conclusions Their Conclusions SHARE ASK My Conclusions DATA POOL DATA POOL From Argyris & Schon

My Conclusions My Interpretations Their Interpretations Their Conclusions SHARE ASK SHARE ASK My Conclusions My Interpretations DATA POOL DATA POOL From Argyris & Schon

SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions DATA POOL From Argyris & Schon

[object Object],Model Behaviour Set examples Establish norms

[object Object],Ask Why… Drive at interests Why should the software perform this way

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Community Management Presentation

1. Community Management: Open Source’s Core Competency

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21. Harvard Negotiation Project If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

22. Interests

23. Interests Options

24. Interests Options Legitimacy

25. Interests Options Legitimacy

26. Interests Options Legitimacy Communication Relationship

27. If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

28. Harvard Negotiation Project If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

29. Harvard Negotiation Project Leave it! Commitment Take it… or Alternatives (BATNA)

30. Harvard Negotiation Project If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship

31. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

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35. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

36. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

37. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

38. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

39. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

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50. I’m right No idiot, I’m right

51. My Conclusions Their Conclusions SHARE ASK My Conclusions DATA POOL DATA POOL From Argyris & Schon

52. My Conclusions My Interpretations Their Interpretations Their Conclusions SHARE ASK SHARE ASK My Conclusions My Interpretations DATA POOL DATA POOL From Argyris & Schon

53. SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions DATA POOL From Argyris & Schon

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58. If “Yes” Commitment If “No” Alternatives (BATNA) Interests Options Legitimacy Communication Relationship Harvard Negotiation Project

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Community Management Presentation

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Community Management Presentation