2. ETIQUETTE -
Introduction
Etiquette is a French word
meaning “Label” or “Ticket
It is a practice and form
prescribed by social convention
or by an authority.
It is the way we present ourselves to others,
being comfortable and making others
comfortable.
4. IMPORTANCE OF
BUSINESS ETIQUETTE
Determines success or
failures of a business.
For maintaining good
relationship with clients,
customers and employees.
5. MAINTAINING BUSINESS
ETIQUETTE
Treat each other with
respect, irrespective
of their position.
Let others know that
you appreciate their
work and what they do.
Respect other’s time and
be punctual.
6. Dressing – An Important Aspect
Men have to appear
impeccably groomed, so that
they look respectful.
Women have to dress
appropriately, so that they do
not give any wrong
impression.
7. MEETING AND
GREETING
A man is always introduced to a
woman first.
Highest person of the rank is
mentioned first.
Always mention your
name.
Greet with a smile.
8. PROPER HANDSHAKE
Firm, for at least 4 seconds.
Maintain a good eye
contact.
Release after 4
seconds even if the
introduction continues.
9. COMMUNICATE
EFFECTIVELY
Effective communication
enhances productivity.
The success for every
relation lies in effective
communication.
10. MEETING ETIQUETTES
Interact and know others
informally before the
meeting.
Be Punctual.
Prepare in advance.
Pay attention and
participate.
11. INTERVIEWING
ETIQUETTE
•Fill the application completely and
correctly.
•Do not use Mono-
syllables for answers.
•Positive attitude and
behavior.
•Presentable appearance.
12. CONCLUSION
Without Etiquette’s, you are bound to face a
lot of obstacles on the path to success.
“There is no accomplishment so easy to
acquire as politeness and none more
profitable” --GEORGE BERNARD SHAW
