SlideShare a Scribd company logo
1 of 64
Dan Slee, Walsall Council  #12 tips for using Twitter in local government
Linotype machine  1910
 
#12 really good tips
 
#1: Realise that the landscape has changed (and your skills need to too.)
 
2008
The Walsall media landscape  2005
The Walsall media landscape  2005 21 journalists or photographers
 
The Walsall media landscape  2011
The Walsall media landscape  2011 21  journalists or photographers 9
The Walsall media landscape  2011 23,000
The Walsall media landscape  2011 23,000 20,000?
The Walsall media landscape  2011 23,000 20,000? 7,000
The Walsall media landscape  2011 23,000 20,000? 7,000 222,000
#2: The channels of communication have changed.
 
 
 
#3: Learn the language of the platform first (by messing about with it yourself.)
 
Social media is a conversation... Conversational...
Not controlled...
#4: You can’t control the message
No press releases linked to RSS
No press releases linked to RSS No broadcasting!
No press releases linked to RSS No broadcasting! Follow back
No press releases linked to RSS No broadcasting! Follow back Reply in 24 hours
#5: It’s okay to be a human voice
 
 
 
 
#5: Don’t just stick to the press release.
 
 
 
 
#6: Link. Share. Retweet. Be web 2.0.
Negative...
 
 
#7: Take the argument offline.
 
#8: Take the re-buttal  online .
It’s not just for comms...
 
 
#9: Service areas work well on Twitter (so be prepared to share).
@hotelalpha9 is a genius...
 
 
 
 
#9: People on the frontline can work brilliantly on Twitter.
#8: People on the frontline can work brilliantly on Twitter. #10: Have a simple to understand social media policy.
 
#11: Make sure it connects with other channels of communications.
#12: Cut, past and send your positive feedback to off-line officers.
Praise...
YAMMER Yammer...
Creative commons credits Linotype machine – Library of Congress  http://www.flickr.com/photos/library_of_congress/3738806589/sizes/o/in/photostream/ Coca Cola – Rusty Boxcars  http://www.flickr.com/photos/rustyboxcars/5313811430/sizes/l/in/photostream/ Conversation – Dan Patterson  http://www.flickr.com/photos/creepysleepy/1477997114/sizes/o/in/photostream/ Papers – Katmere  http://www.flickr.com/photos/katmere/51065495/sizes/m/in/photostream/  

More Related Content

Similar to Twelve tips for using Twitter in local government

MSPA Social Media Presentation
MSPA Social Media PresentationMSPA Social Media Presentation
MSPA Social Media Presentation
Damian Rintelmann
 
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
museums and the web
 
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABENotes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
Design South East
 
460finalprest
460finalprest460finalprest
460finalprest
ari_rang
 
Social Media 101 - Socorex Conference
Social Media 101 - Socorex ConferenceSocial Media 101 - Socorex Conference
Social Media 101 - Socorex Conference
Yan Luong
 

Similar to Twelve tips for using Twitter in local government (20)

MSPA Social Media Presentation
MSPA Social Media PresentationMSPA Social Media Presentation
MSPA Social Media Presentation
 
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
Time To Stop Doing and Start Thinking: A Framework For Exploiting Web 2.0 Ser...
 
Social Media Presentation
Social Media PresentationSocial Media Presentation
Social Media Presentation
 
No Breaks
No BreaksNo Breaks
No Breaks
 
Social media for Start ups and #Twitter explained by @ukmarketinghelp and spo...
Social media for Start ups and #Twitter explained by @ukmarketinghelp and spo...Social media for Start ups and #Twitter explained by @ukmarketinghelp and spo...
Social media for Start ups and #Twitter explained by @ukmarketinghelp and spo...
 
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABENotes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
Notes from talks by Steve Quartermain CLG, and Richard Simmonds, CABE
 
1/19/11 KMA Webinar - Marketing Problems, Sharepoint Solutions
1/19/11 KMA Webinar - Marketing Problems, Sharepoint Solutions1/19/11 KMA Webinar - Marketing Problems, Sharepoint Solutions
1/19/11 KMA Webinar - Marketing Problems, Sharepoint Solutions
 
University of Tennessee - Facebook and Twitter: Getting Started
University of Tennessee - Facebook and Twitter: Getting StartedUniversity of Tennessee - Facebook and Twitter: Getting Started
University of Tennessee - Facebook and Twitter: Getting Started
 
Defining Social Networks in Switzerland 2011#2
Defining Social Networks in Switzerland 2011#2Defining Social Networks in Switzerland 2011#2
Defining Social Networks in Switzerland 2011#2
 
Web Design Book of Trend 2013 - 2014
Web Design Book of Trend 2013 - 2014Web Design Book of Trend 2013 - 2014
Web Design Book of Trend 2013 - 2014
 
6&7 Feb Social Media Masterclass feb 2016 - Day 1
6&7 Feb Social Media Masterclass feb 2016 - Day 16&7 Feb Social Media Masterclass feb 2016 - Day 1
6&7 Feb Social Media Masterclass feb 2016 - Day 1
 
AFSUG Cafe BI - Andy Hadfield
AFSUG Cafe BI - Andy HadfieldAFSUG Cafe BI - Andy Hadfield
AFSUG Cafe BI - Andy Hadfield
 
460finalprest
460finalprest460finalprest
460finalprest
 
Social Media 101 - Socorex Conference
Social Media 101 - Socorex ConferenceSocial Media 101 - Socorex Conference
Social Media 101 - Socorex Conference
 
Do you have a digital media strategy?
Do you have a digital media strategy?Do you have a digital media strategy?
Do you have a digital media strategy?
 
Town & Country Planning Association (TCPA) on social media & planning
Town & Country Planning Association (TCPA) on social media & planningTown & Country Planning Association (TCPA) on social media & planning
Town & Country Planning Association (TCPA) on social media & planning
 
Instagram Marketing Mastery.pdf
Instagram Marketing Mastery.pdfInstagram Marketing Mastery.pdf
Instagram Marketing Mastery.pdf
 
16 Social Media Trends for 2010 by Agent Wildfire
16 Social Media Trends for 2010 by Agent Wildfire16 Social Media Trends for 2010 by Agent Wildfire
16 Social Media Trends for 2010 by Agent Wildfire
 
How to promote your brand in social networks
How to promote your brand in social networksHow to promote your brand in social networks
How to promote your brand in social networks
 
Real time social media campaigns can make routine tasks sexy
Real time social media campaigns can make routine tasks sexyReal time social media campaigns can make routine tasks sexy
Real time social media campaigns can make routine tasks sexy
 

More from Daniel Slee

A taster for public sector web network’s epic
A taster for public sector web network’s epicA taster for public sector web network’s epic
A taster for public sector web network’s epic
Daniel Slee
 

More from Daniel Slee (20)

A Pile of Stats about Video for Comms and PR in 2016
A Pile of Stats about Video for Comms and PR in 2016A Pile of Stats about Video for Comms and PR in 2016
A Pile of Stats about Video for Comms and PR in 2016
 
Social
SocialSocial
Social
 
danslee-final
danslee-finaldanslee-final
danslee-final
 
Twitter for Social Care
Twitter for Social CareTwitter for Social Care
Twitter for Social Care
 
Being A Public Sector Professional Online
Being A Public Sector Professional OnlineBeing A Public Sector Professional Online
Being A Public Sector Professional Online
 
What the future of public sector comms looks like* (*and what you can do abo...
What the future of public sector comms looks like*  (*and what you can do abo...What the future of public sector comms looks like*  (*and what you can do abo...
What the future of public sector comms looks like* (*and what you can do abo...
 
Die Press Release Die, Die! And Six Things Press Officers Need To Know
Die Press Release Die, Die! And Six Things Press Officers Need To KnowDie Press Release Die, Die! And Six Things Press Officers Need To Know
Die Press Release Die, Die! And Six Things Press Officers Need To Know
 
Multi-agency use of digital media during a crisis
Multi-agency use of digital media during a crisisMulti-agency use of digital media during a crisis
Multi-agency use of digital media during a crisis
 
12 Steps on Walsall Council's Social Media Path
12 Steps on Walsall Council's Social Media Path12 Steps on Walsall Council's Social Media Path
12 Steps on Walsall Council's Social Media Path
 
OMG! WTF! So, how can museums and library staff use social media to reach new...
OMG! WTF! So, how can museums and library staff use social media to reach new...OMG! WTF! So, how can museums and library staff use social media to reach new...
OMG! WTF! So, how can museums and library staff use social media to reach new...
 
How Can We Do Tweitter Better?
How Can We Do Tweitter Better? How Can We Do Tweitter Better?
How Can We Do Tweitter Better?
 
20 Things You Can Do As A Comms Person With Social Media
20 Things You Can Do As A Comms Person With Social Media20 Things You Can Do As A Comms Person With Social Media
20 Things You Can Do As A Comms Person With Social Media
 
OMG! WTF! The World Has Changed. How We Can Use Social Media To Connect With ...
OMG! WTF! The World Has Changed. How We Can Use Social Media To Connect With ...OMG! WTF! The World Has Changed. How We Can Use Social Media To Connect With ...
OMG! WTF! The World Has Changed. How We Can Use Social Media To Connect With ...
 
A taster for public sector web network’s epic
A taster for public sector web network’s epicA taster for public sector web network’s epic
A taster for public sector web network’s epic
 
Connecting People: Advice for Local Government on Social Media and Hyperlocal...
Connecting People: Advice for Local Government on Social Media and Hyperlocal...Connecting People: Advice for Local Government on Social Media and Hyperlocal...
Connecting People: Advice for Local Government on Social Media and Hyperlocal...
 
Social newtworking: A case study on using social media to promote countryside
Social newtworking: A case study on using social media to promote countrysideSocial newtworking: A case study on using social media to promote countryside
Social newtworking: A case study on using social media to promote countryside
 
The Place of Social Media in the Marketing Mix
The Place of Social Media in the Marketing MixThe Place of Social Media in the Marketing Mix
The Place of Social Media in the Marketing Mix
 
Twitter Gritter: A social media case study
Twitter Gritter: A social media case studyTwitter Gritter: A social media case study
Twitter Gritter: A social media case study
 
If a picture tells 1,000 words use Flickr to give yourself a voice
If a picture tells 1,000 words use Flickr to give yourself a voiceIf a picture tells 1,000 words use Flickr to give yourself a voice
If a picture tells 1,000 words use Flickr to give yourself a voice
 
What does Comms 2011 look like?
What does Comms 2011 look like?What does Comms 2011 look like?
What does Comms 2011 look like?
 

Recently uploaded

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
yulianti213969
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 

Recently uploaded (20)

HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowKALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
obat aborsi bandung wa 081336238223 jual obat aborsi cytotec asli di bandung9...
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 

Twelve tips for using Twitter in local government