Personal Information
Organização/Local de trabalho
London, United Kingdom United Kingdom
Cargo
Customer Experience Director
Setor
Technology / Software / Internet
Site
www.dancingmango.com
Sobre
Marc is a passionate advocate of placing the customer at the heart of product development and championing lean and agile approaches for delivering new products to market at speed.
He has more than 15 years of experience in IT, user-centred design and customer experience with a focus on web strategy, programme definition and successful project delivery. He co-wrote the book "Agile Experience Design".
Marcadores
agile
customer
strategy
experience
lean
it
web
banking
bank
lean startup
customer experience
innovation
customer experience design
requirements
framework
webdesign
web2.0
cx agile experience design
web development
ux
user experience
leanux
not for profit
customer development
charitable organization
charity
agility
design thinking
continuous delivery
participatory design
system thinking
agile management
service design
iphone
analysis
apple
mobile phones
drm
new media
news
paywall
monetisation
content
micropayments
media
digital
newspaper
curation
aggregation
digital landscape
engagement
wedding
web20
digital strategy
web 20
jewelry
diamonds
diamond
delivery
research
experience design
persona
personas
users
customers
usability
uxd
ucd
qcon
airline
vision
journey
touchpoints
marketing
2.0
website
interaction
design
phone
kiosk
service
self
check-in
flying
airport
flight
software
application
development
productivity
roi
efficiency
process
thoughtworks
travel
business
workshop
Ver mais
- Apresentações
- Documentos
- Infográficos
Our approach to user centred design at cxpartners
cxpartners
•
Há 13 anos
Digital Strategy 101
Bud Caddell
•
Há 10 anos
IA Summit 2012: Mapping the Experience
Chris Risdon
•
Há 12 anos
Gamechangers - Innovations That Makes Life Better
Innovation Excellence
•
Há 12 anos
Visualizing the Agency of the Future
JESS3
•
Há 12 anos
Developers, you're designing experiences (and you didn't even know it)
P.J. Onori
•
Há 12 anos
Crap! It doesn't look quite right, or, how I learned to stop worrying and set my mobile web sites free
Lyza Gardner
•
Há 12 anos
Engagement Banking Strategy by Michael Degnan
Backbase
•
Há 13 anos
User Experience Trends in Banking
Backbase
•
Há 12 anos
Bank 2.0 - How to get ready for the new era of Engagement Banking
Backbase
•
Há 12 anos
Brett King Presents The Future of Banking
Backbase
•
Há 12 anos
Business Model Patterns at Lean Startup Machine
Stuart Eccles
•
Há 12 anos
Presentation Secrets
Alexei Kapterev
•
Há 12 anos
Why accountants don't run startups #sllconf by Steve Blank
Eric Ries
•
Há 14 anos
Customer Experience Design Talk Idris Mootee
Idris Mootee
•
Há 16 anos
Metrics Driven Design by Joshua Porter
Andrew Chen
•
Há 13 anos
The dark side of user-experience
robby remmerie
•
Há 13 anos
100+ Guerrilla Marketing examples
Total Identity
•
Há 13 anos
Creating Start-Up Success
Alexander Osterwalder
•
Há 13 anos
FollowFridays - The Limitations of Social Media
AdNerds
•
Há 13 anos