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Business and Professional Communications

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A basic primer on business and professional communication tips, including tips for proper use of cellphones and email. Includes recommendations for personal and business etiquette.

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Business and Professional Communications

  1. 1. Business and professional communications Association of County Commissions of Alabama By Dave Hogan
  2. 2. Let’s talk about your communication habits
  3. 3. http://youtu.be/D2_c81Nnsc0
  4. 4. Communication styles have changed wellsphere.com
  5. 5. Some things haven’t changed  Courtesy  Respect  Primacy  Sincerity  Understanding
  6. 6. What’s your biggest pet peeve about people using their cellphones?
  7. 7. Phone etiquette  In the office  In restaurants  At a meeting or conference
  8. 8. www.broadwayworld.com, BWWMusicWorld
  9. 9. Email in the office  More than 100 billion emails are sent and received per day in the office, well more than half of all email correspondence worldwide. Source: The Radicati Group, April 2013
  10. 10. Email in the office  Email is the primary form of communication in most offices today  Pros: Efficient, fast, removes distance barriers and provides a written record of correspondence  Cons: Email distracting and a potential time waster; it is easily misunderstood or ignored; not good for conveying complex or negative messages
  11. 11. Think twice before sending that email!  The employer owns and controls office email; assume it’s monitored.  Always assume email may be forwarded, viewed by others. There is no such thing as privacy with office email.  Restrict email at work to work-related topics.  Never email in anger.  Be careful with email humor and forwards.
  12. 12. Office email fails  Nancy Sebring, resigned before starting work as new superintendent for Omaha public schools  Racy emails from previous employer, Des Moines public schools, became public.
  13. 13. Office email fails  School board member Herb Degroft in Virginia asked to resign due to derogatory email messages he sent regarding First Lady Michelle Obama.  His defense that the emails were political, not racist, didn’t help his case. articles.dailypress.com
  14. 14. Office email fails  Cornell University case shows risk of email carelessness  Know who you are sending email to!  Keep your personal and business lives separate
  15. 15. Using email more effectively  Control the email monster!  Make subject lines clear  Use good language skills and PROOFREAD  Leave off the emoticons!
  16. 16. Using email more effectively  Keep it short and focused.  Avoid attaching documents when possible  Practice the “Count to 10” rule  Know when to email and when to communicate in another way
  17. 17. Non-verbal communications  First impressions are hard to change  How is your handshake?  Focus on the person you speaking to  Show sincere interest and concern
  18. 18. Summing it up: Practice the Golden Rule. “So in everything, do to others what you would have them do to you, for this sums up the Law and the Prophets.” (Matthew 7:12)(NIV)
  19. 19. Questions?