Robotic Process
Automation Capabilities

Agenda
03Success Stories
02RPA Capabilities
01About Us

www.cygnet-infotech.com
USA
GERMANY
UK
SOUTH AFRICA
DUBAI
INDIA
AUSTRALIA
Founded in
2000
1000+
Employees Worldwide
750+
Clients Worldwide
Serving in
35
Countries
2000+
Enterprise-class solutions
& products delivered
11
Locations from
where we
engage with
global clients
OUR VALUES
Speed
Integrity
Entrepreneurial Spirit
Teamwork
Mutual Respect
Trusteeship
About Us

RPA Capabilities

www.cygnet-infotech.com
Robotic Process Automation (RPA)
Robotic Process Automation
is one of the key
technologies enterprises are
seeking
RPA is powered by artificial
intelligence and machine
learning capabilities to
handle a high volume of
complex repeatable tasks
RPA enables firms to create
digital workforces that
execute repeatable process
steps faster and more
accurately
Combination of traditional
workforce with digital
workforce drastically reduces
errors
Organizations integrate RPA
with AI, ML and knowledge
based systems to drive
transformation
RPA enables improvement in
key business areas such as
customer experiences,
operational excellence, and
so on

www.cygnet-infotech.com
51% $4.3BN
Combination of traditional
and digital workforce
reduces errors by 62%
62%
RPA is poised to make
current roles more
effective by 58%
58%
RPA will make
employees more
productive by 51%
RPA market will
exceed $4.3 BN Billion
by the end of 2022
Business Process Automation with RPA

Frameworks and Technology
RPA
Platforms DATABASE
TECHNOLOGIES
PROGRAMMING
LANGUAGES
FRONTEND
TECHNOLOGIES
CLOUD
PLATFORMS
AngularJS 7
www.cygnet-infotech.com

www.cygnet-infotech.com
Enhanced Process
Automation
Cognitive Process
Automation
• Script or macros can be
implemented to fill forms that
bridge between organizations,
departments and processes
without any human intervention
• Dependency on IT is negligible
• Efficiency can be improved by
automating repetitive and error
prone data entry and system
navigation tasks
Fundamental Process
Automation
• Processing of unstructured data
such as emails, quotations,
images, etc., can be automated
• Aggregate content and create
spreadsheet to gather, organize,
analyze and report information
• Document digitization, pattern
recognition and scheduling can
be automated
• Data analytics and inference
based data can be automated
• Advancement in IoT, natural
language recognition and
machine learning can automate
cognitive decision making
• Robots gaining knowledge from
evidence based learning can
perform predictive analytics and
generate hypothesis
Stages of Robotic Process Automation for Businesses

www.cygnet-infotech.com
Business Process Outsourcing (BPO)
Finance and Banking
Telecom
Healthcare
Accounting
Logistics
Government
Human Resources Department (HRD)
Manufacturing Information Technology (IT)
Business Verticals

www.cygnet-infotech.com
RPA can enable your company to attain a
distinguished market presence and help digitally
transform your business. Following are the main
benefits:
Higher Quality Services
Greater Compliance
Faster processes completion and delivery
Quick adoption of changing process rules.
Availability of process data improves efficiency
Reduced Costs
More interesting and less mundane, manual work
Benefits of Implementing RPA

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Time-Consuming, Repeatable Rule-based processes
Before RPA

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RPA takes the Robot out of the Human
After RPA

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RPA Consulting
• Identifying Processes
• Identifying Optimization
Approach
• Automation Rollout Roadmap
• RPA & OCR Tools Identification
RPA Implementation
• Cognitive Automation using AI/ML
• Bot Development
• Workflow Orchestration and
Governance
• Rollout Validation and Planning
• Business Continuity and Scaling
Workflow Automation
& Designing
• Mapping Manual Processes to
Automation
• Classifying Intervention Models
• Automation Architecture Design
• Custom Framework Design
Automation Monitoring
and Support
• Bot Management
• Failure, Disaster Recovery and
Risk Management
• Opportunity Discovery and
Management
• RPA Trainings
Key Offerings by Cygnet

Success Stories

Improve CSI Using RPA
A US-based hotel chain looking to improve customer
satisfaction and offerings based on their reported
experiences from multiple websites.
• Collection of customer feedback on a daily basis
• Multiple sources of information causing silos of duplicate data
• Validate the customer feedback against booking system
• Perform text analytics to determine the sentiments of the customer feedback
KEY CHALLENGES
CYGNET’S SOLUTION
• Designed an end-to-end solution to accommodate data extraction from
various websites using robotic activities.
• Developed data pipelines to validate the incoming information, processed by
bots and prepare data for text analytics without losing the intent of the
information.
• Setup bots to store output data into SQLite for performance optimization.
• Setup bots to integrate with Microsoft Cognitive Services to perform Text
Analytics and update the sentiment score for the respective intent.
• Build Customer Satisfaction Index based on business rules.
• Designed and scheduled Orchestration of the entire RPA solution to achieve
attended and/or unattended execution.
• Developed dashboard, reports, KPIs and trends of respective locations,
timelines (Month over Month, Week over Week, etc.).
Country:
United States
Domain:
Hospitality
Technology:
UiPath
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How RPA Empower Today’s E-Commerce
India based firm wants to Jump into e-commerce business
and wanted to implement RPA to achieve its advantage in
the current market.
• Identify Offer, Price and Products in Markets
• Order Processing
• Customer Complaint
• Back Office
• Data Analysis
KEY CHALLENGES
CYGNET’S SOLUTION
• To identify and analyze all other e-commerce websites’ offer, price,
product and generate various reports to gain market benefits
• Whole process of order placement is automated end-to-end
• Resolve customers’ issues before hanging up
• Increase productivity of customer help desk agents
• Encourage promoter score
• Now a days data is everything, based on the data we implemented AI
solution to get better Prediction and Analysis Report
Country:
India
Domain:
E-Commerce
Technology:
RPA
www.cygnet-infotech.com

RPA – Intranet Portal
Canada based firm using multiple third party tools, they
wanted to capture data from different third party
dashboards to their intranet portal and wanted to create
their own Dashboard
• Inaccessibility of third party tool’s database
• Unavailability of third party tool’s API
• Multiple dashboard with unnecessary data and
multiple authentication
KEY CHALLENGES
CYGNET’S SOLUTION
• Created unique Dashboard to obtain data from multiple third party tool’s
dashboard on the Intranet Portal
• Approval process from single platform
• Generate report from single platform
• Increase productivity
• Implemented AI solution to get prediction and analysis Report
Country:
Canada
Domain:
Intranet
Technology:
RPA
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START – Complex processes picked for automation
• RPA must be used as one of many tools in Business Process Improvement initiatives to gain the full benefits.
• Where applied effectively, RPA introduces significant savings. Where applied ineffectively, RPA can significantly increase complexity;
BOT 1 START
Open a
Closure Case
in Pega
Who is the
sender of the
mail?
Create a Job ID in
Toll Website and
Pend in Pega
Check the status of
Job ID on Toll
Website
Contact
Center
90%
Status = Closed
on Toll Web Site
Validate info
between Toll ,
Vision Plus and
EDMS
Yes
29%
Change the status
to “Pend” in Pega
No
43%
STOP
STOP
Close the case on
Pega and Update
the xls tracker
Customer
10%
Does it have a
Merchant ID?
Yes
85%
Std. Time Pend Cases: 3 min
Std. Time Closure Cases: 6 min
Avg. Daily Closure Vol. 150
Validate the
Merchant Id in
Vision plus and
EDMS
Yes
72%Matches?Yes
75%Is there Job ID?
No
5%
No
3%
Pend and send mail
through Pega
Process for
Terminal ID
(partial
closures)
No
10%
START
Open a
Closure Case
in Pega
Who is the
sender of the
mail?
Create a Job ID in
Toll Website and
Pend in Pega
Check the status of
Job ID on Toll
Website
Contact
Center
90%
Status = Closed
on Toll Web Site
Validate info
between Toll ,
Vision Plus and
EDMS
Yes
29%
Change the status
to “Pend” in Pega
No
43%
STOP
STOP
Close the case on
Pega and Update
the xls tracker
Customer
10%
Does it have a
Merchant ID?
Yes
85%
Std. Time Pend Cases: 3 min
Std. Time Closure Cases: 6 min
Avg. Daily Closure Vol. 150
Validate the
Merchant Id in
Vision plus and
EDMS
Yes
72%Matches?Yes
75%Is there Job ID?
No
5%
No
3%
Pend and send mail
through Pega
Process for
Terminal ID
(partial
closures)
No
10%
START
Open a
Closure Case
in Pega
Who is the
sender of the
mail?
Create a Job ID in
Toll Website and
Pend in Pega
Check the status of
Job ID on Toll
Website
Contact
Center
90%
Status = Closed
on Toll Web Site
Validate info
between Toll ,
Vision Plus and
EDMS
Yes
29%
Change the status
to “Pend” in Pega
No
43%
STOP
STOP
Close the case on
Pega and Update
the xls tracker
Customer
10%
Does it have a
Merchant ID?
Yes
85%
Std. Time Pend Cases: 3 min
Std. Time Closure Cases: 6 min
Avg. Daily Closure Vol. 150
Validate the
Merchant Id in
Vision plus and
EDMS
Yes
72%Matches?Yes
75%Is there Job ID?
No
5%
No
3%
Pend and send mail
through Pega
Process for
Terminal ID
(partial
closures)
No
10%
START
Open a
Closure Case
in Pega
Who is the
sender of the
mail?
Create a Job ID in
Toll Website and
Pend in Pega
Check the status of
Job ID on Toll
Website
Contact
Center
90%
Status = Closed
on Toll Web Site
Validate info
between Toll ,
Vision Plus and
EDMS
Yes
29%
Change the status
to “Pend” in Pega
No
43%
STOP
STOP
Close the case on
Pega and Update
the xls tracker
Customer
10%
Does it have a
Merchant ID?
Yes
85%
Std. Time Pend Cases: 3 min
Std. Time Closure Cases: 6 min
Avg. Daily Closure Vol. 150
Validate the
Merchant Id in
Vision plus and
EDMS
Yes
72%Matches?Yes
75%Is there Job ID?
No
5%
No
3%
Pend and send mail
through Pega
Process for
Terminal ID
(partial
closures)
No
10%
BOT 1
BOT 2
BOT 3
BOT 4
1. Very little process reengineering to simplify the process
2. Time Consuming as all scenarios scoped for automation
3. Complex code logic & technical documentation
4. High Development & Maintenance effort
5. Change to process / application will result in massive rework
6. Extend UAT time (waiting for volumes / scenarios)
7. Delayed ROI
1. Process Reengineer to remove non value add / duplicate steps
2. Identify trunk of the process (no exceptions, straight through)
3. Independent modules (codes) developed & deployed
4. Low maintenance as changes can be associated to independent modules
5. No dependency on specific scenarios or completion of all modules for UAT
6. Multiple developers can work on independent module
7. Faster ROI3
PRESENT / ONGOING - Target Process Path (Happy Path)
Example: ANZ Bank – RPA Journey
www.cygnet-infotech.com

Thank You All
for Your Time…

INDIA OFFICE
Cygnet Infotech Pvt. Ltd.
2nd Floor, Dinesh Hall,
The Textile Association (India),
Ashram Road, Ahmedabad 380009
+91-79-67124000
USA
GERMANY
UK
SOUTH AFRICA
DUBAI
INDIA
AUSTRALIA
USA OFFICE
Cygnet Infotech LLC.
125 Village Boulevard,
Suite 315, Princeton,
NJ 08540
+1-609-245-0971
DUBAI OFFICE
Cygnet Fintech Software
49th floor - Ubora Business Tower 2,
Office no. 48, Phoenix Business center,
Business Bay, Dubai,
UAE, PO Box No.: 118147
+971 52 830 5127
Contact Us
inquiry@cygnetinfotech.com www.cygnet-infotech.com
UK OFFICE
Cygnet Infotech Limited
Devonshire House,
60 Goswell Road,
London, United Kingdom
EC1M 7AD
+44-20-8099-1653
INDIA (PUNE)
+91-8141602008
INDIA (MUMBAI)
+91-9870123179
INDIA (NOIDA)
+91-9899852507
SOUTH AFRICA
+27 (0) 21 3002981
AUSTRALIA
+61-280-147-206
GERMANY
+49-3222-1090-129
INDIA (BENGALURU)
+91-9986216516