Key take away from the presentation- 1. What are SF communities? 2. Why & when to use communities? 3. Difference between Customer and Partner Communities. 4. How to set up communities? 5. How to create a new community and Community users? Communities are branded spaces for your employees, customers, and partners to connect. You can customize and create communities to meet your business needs, then transition seamlessly between them. You can use Communities to: Drive more sales by connecting your employees with your distributors, resellers, and suppliers Deliver world-class service by giving your customers one place to get answers Manage social listening, content, engagement, and workflow all in one place

1. Salesforce Communities
Community Cloud
Created By - Kavita Badgujar

2. Agenda
● Introduction to Salesforce Communities
● Partner & Customer Community
● Why & when to use communities
● Community Licenses
● What is Community Builder & Lightning Communities
● Community Templates
● Set Up Communities
● Steps for Creating New Communities

3. Salesforce Communities Overview
Connect and collaborate with
customers, partners, and employees.
Build a community for everyone
critical to your business ecosystem,
from agencies, vendors, and
suppliers, to patients, job applicants,
and even retail locations.
Partners
Customers
Employees

4. Salesforce Communities
Combines the power of the Force.com
platform, Site.com, Community Cloud.
Available in Enterprise, Performance,
Unlimited, and Developer Editions.
Licenses overview - We have five
Communities licenses for external users:
Customer Community, Customer
Community Plus, Partner Community,
Lightning External Apps, and Lightning
External Apps Plus.

5. Salesforce Communities
1
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ork
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6. Choose a community licence to meet your need
With Communities, you can
share a subset of features
and data from your internal
Salesforce org, and
customize your community
to use your company
branding.

7. Salesforce CommunityTemplates
Partner Central (Lightning)
Customer Service(Napili) (Lightning)
Customer Account Portal (Lightning)
Help Center (Lightning)
Create your own (Lightning)
Salesforce Tabs + Visualforce Pages (Classic)
Aloha (Classic)

8. Community Builder & Lightning Communities
The Community Builder is like the Lightning App Builder, except that it’s used
to design and build communities using Lightning components. Just like the
Lightning App Builder, you can use standard or custom components so
administrators can create community pages with point-and-click
customization.
Lightning in the context of communities means the use of Lightning
components to build communities. This is done through out-of-the-box
templates, such as Customer Service, Partner Central, etc.

9. Set up Communities
Enable Communities from
Communities Settings.
Select a domain name to
use for your communities
Now you can design and
setup a new community

10. Create Communities
1
Choose Template
2
Name your community
3
Add members
4
Configure, Build and publish

11. Lightning Community Examples

12. Classic Community Example

13. Classic Community Example

15. Reference
Salesforce Community Introduction, click here
Community Licenses, click here
Community Builder Overview, click here
Community and Community Users in Salesforce Org, click here