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Эволюция интерфейса Siebel  - Responsive Web Design
Responsive Web Design 
Siebel Open UI 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Uma Welingkar and Darshan Kumar 
Senior Director, Oracle Development 
Andy Stevens 
Director, Box Fusion 
November 4, 2014
Safe Harbor Statement 
The following is intended to outline our general product direction. It is intended for 
information purposes only, and may not be incorporated into any contract. It is not a 
commitment to deliver any material, code, or functionality, and should not be relied upon 
in making purchasing decisions. The development, release, and timing of any features or 
functionality described for Oracle’s products remains at the sole discretion of Oracle. 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Program Agenda 
User Experience Evolution 
Travel through Siebel UI Evolution 
Responsive Web Design with IP-2013 and Box Fusion 
Looking ahead to the future with Open UI 
IP-2014 Highlights demo 
1 
2 
3 
4 
5
User Experience Evolution 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
“User experience (UX) focuses on having a deep understanding of users, what they need, what they 
value, their abilities, and also their limitations” 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
What is Usability? 
Oracle Confidential – Restricted 6 
 User friendly experience 
 Role / Persona based functional design 
 Accessible anywhere 
 Simplified and intuitive
 Mobile and Social change the way we use applications 
 Millennials expect modern, social, user experiences 
 Easy to read, simplified, rapid, consumable interfaces 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
User Interface Evolution 
Oracle Confidential – Restricted 7 
 Desktop interfaces of the past 
 Enterprise applications based on list and forms 
 Focused to repeatable tasks
Travel through Siebel UI Evolution 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Oracle Confidential – Restricted 8
Client Server Insight Web Architecture Any Browser Any Device 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Siebel UI Evolution 
Oracle Confidential – Restricted 9
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Evolution of Open UI 
Innovation Pack 2012 Innovation Pack 2013 
Open UI Framework 
Process Simplification 
Connected & Disconnected Mobile
IP-2013 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Open UI – By Features 
IP-2012 and Spring 2013 
Usability and Productivity 
•CTI, Email Response, Notifications 
•Calendar –Daily, Weekly, Monthly completely 
configurable 
•Siebel Search 
•Chart and Reports 
•Product Configurator, MVGs, Textboxes 
•Smart Script, TBUI 
•File attachments with drag and drop capabilities 
•Currency, datetime controls 
•Customer Dashboard 
•Accessibility 
•SiteMap filtering 
Business Agility – Runtime Configuration 
•Change look and feel of applications based on 
color themes, navigation – tab versus menu 
navigation 
•Set theme by user preference 
Usability and Productivity 
•Binocular Find and Search – single navigation 
paradigm 
•Siebel Chat 
•Promotion configuration and catalog for C/OM 
•Dispatch board for agents 
•Drag and Drop framework – integrated with 
shopping cart and calendar appts 
•Partner Relationship Management 
•Self-Service applications 
•Redesigned Siebel Marketing and loyalty 
•Function space diary for event management 
•Self-Service Registration 
Business Agility – Runtime Configuration 
•Change Look and feel of applets and views 
•Ability to create application look and feel by 
Roles, Responsibilities and User groups 
Roadmap 
Usability and Productivity 
•iHelp 
•Gantt Chart and Resource Scheduler 
•Hierarchy View for Account, Contact & org chart 
•Organizational Analysis View 
•Inline editing for attachments & Correspondence 
•Barcode scanning with global search 
•Product Configurator administration 
•Notifications for Universal Inbox 
•Quote and Order Home Pages 
•Smartscript designer 
•Marketing Program Designer 
•Print and email Invoice and Signature capture 
Business Agility – Runtime Configuration 
•Responsive Web design 
•Ability to create views once and deploy across 
desktops and tablets
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
iHelp
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
New Navigation Paradigm
New Communications Panel 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Communications Panel – Slim 
Communications Panel – Normal 
Size
New Communications Panel - Undocked 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
New Communications Panel - Undocked 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
New Communications Panel - Undocked 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Siebel Reports
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Account Summary 
Desktop 
Tablet
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Tile Rendering
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
List View
Looking ahead to the Future 
IP-2014 and beyond 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Oracle Confidential – Restricted 22
Driving Force for Future of Open UI 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
23 
 Wireframe design based on user roles (day in the life 
scenarios) 
 Fresh and minimalist 
 Laser focused user interface context 
 Context sensitive navigation 
 Collapsible content 
 Content chunking 
 Consistency across devices 
Oracle Confidential –– Restricted Concept to Reality
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Responsive Web Design 
Device Friendly Design 
 Single Open UI framework for both Touch and 
Non-Touch devices 
 Any application can now to run on desktops, 
laptops & tablets 
 Responsive applications that adjusts to Screen 
Form Factors and Device Capabilities 
 Enhancements to Open UI Configuration 
capabilities to build once and use in multiple 
form factors 
 New UI theme that is responsive and modern 
 New Navigation option with enhancements to 
support default navigation option for an 
application, position, responsibility & user. 
Oracle Confidential – Restricted 24
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Customer 360 Views 
Oracle Confidential – Restricted 25 
• Intuitive workspace for 
the agent 
• Dashboard style 
customer snapshot with 
key information 
• Easily digested view of 
the customer’s history 
• Recommendations to 
promote up-sell or cross-sell 
opportunities or 
targeted messages
Web applications evolve and users now expect access from anywhere and with a seamless user experience 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
OpenUI Evolution 
Oracle Confidential – Restricted 26 
2012 
OpenUI Framework Introduced 
Any Browser, flexible deployment 
Enhanced User Experience 
Advanced Standards, use common skills 
Templates to create your own UX quickly 
Simplified Integration, reduce TCO 
Leverage existing Siebel investments 
2013 
Mobile Applications 
Any Device, choose your platform 
Look and Feel, native device features 
No Additional Hardware, low TCO 
Configurable and Extendable 
Online/Offline Support, Maximize 
Productivity 
Device Recognition, Automatic Device 
Rendering 
2014 
Enhanced User Experience 
Enhanced Mobile Applications 
Responsive Web Design 
framework 
Persona Driven UI 
Redesign of OOTB user 
interfaces 
 Industry Specific Mobility 
Solutions 
2015 
Feature Rich OpenUI 
Server side Responsive Web 
Design for rapid development 
Open Interface framework for 
cloud integrations 
New industry portals enriched 
with functionality 
Disconnected mobile 
framework enhancements
DEMO – Responsive Web Design 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 
Oracle Confidential – Restricted 27
Safe Harbor Statement 
The preceding is intended to outline our general product direction. It is intended for 
information purposes only, and may not be incorporated into any contract. It is not a 
commitment to deliver any material, code, or functionality, and should not be relied upon 
in making purchasing decisions. The development, release, and timing of any features or 
functionality described for Oracle’s products remains at the sole discretion of Oracle. 
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |

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Эволюция интерфейса Siebel - Responsive Web Design

  • 2. Responsive Web Design Siebel Open UI Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Uma Welingkar and Darshan Kumar Senior Director, Oracle Development Andy Stevens Director, Box Fusion November 4, 2014
  • 3. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 4. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Program Agenda User Experience Evolution Travel through Siebel UI Evolution Responsive Web Design with IP-2013 and Box Fusion Looking ahead to the future with Open UI IP-2014 Highlights demo 1 2 3 4 5
  • 5. User Experience Evolution Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 6. “User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations” Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | What is Usability? Oracle Confidential – Restricted 6  User friendly experience  Role / Persona based functional design  Accessible anywhere  Simplified and intuitive
  • 7.  Mobile and Social change the way we use applications  Millennials expect modern, social, user experiences  Easy to read, simplified, rapid, consumable interfaces Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | User Interface Evolution Oracle Confidential – Restricted 7  Desktop interfaces of the past  Enterprise applications based on list and forms  Focused to repeatable tasks
  • 8. Travel through Siebel UI Evolution Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted 8
  • 9. Client Server Insight Web Architecture Any Browser Any Device Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Siebel UI Evolution Oracle Confidential – Restricted 9
  • 10. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Evolution of Open UI Innovation Pack 2012 Innovation Pack 2013 Open UI Framework Process Simplification Connected & Disconnected Mobile
  • 11. IP-2013 Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Open UI – By Features IP-2012 and Spring 2013 Usability and Productivity •CTI, Email Response, Notifications •Calendar –Daily, Weekly, Monthly completely configurable •Siebel Search •Chart and Reports •Product Configurator, MVGs, Textboxes •Smart Script, TBUI •File attachments with drag and drop capabilities •Currency, datetime controls •Customer Dashboard •Accessibility •SiteMap filtering Business Agility – Runtime Configuration •Change look and feel of applications based on color themes, navigation – tab versus menu navigation •Set theme by user preference Usability and Productivity •Binocular Find and Search – single navigation paradigm •Siebel Chat •Promotion configuration and catalog for C/OM •Dispatch board for agents •Drag and Drop framework – integrated with shopping cart and calendar appts •Partner Relationship Management •Self-Service applications •Redesigned Siebel Marketing and loyalty •Function space diary for event management •Self-Service Registration Business Agility – Runtime Configuration •Change Look and feel of applets and views •Ability to create application look and feel by Roles, Responsibilities and User groups Roadmap Usability and Productivity •iHelp •Gantt Chart and Resource Scheduler •Hierarchy View for Account, Contact & org chart •Organizational Analysis View •Inline editing for attachments & Correspondence •Barcode scanning with global search •Product Configurator administration •Notifications for Universal Inbox •Quote and Order Home Pages •Smartscript designer •Marketing Program Designer •Print and email Invoice and Signature capture Business Agility – Runtime Configuration •Responsive Web design •Ability to create views once and deploy across desktops and tablets
  • 12. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | iHelp
  • 13. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | New Navigation Paradigm
  • 14. New Communications Panel Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Communications Panel – Slim Communications Panel – Normal Size
  • 15. New Communications Panel - Undocked Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 16. New Communications Panel - Undocked Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 17. New Communications Panel - Undocked Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 18. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Siebel Reports
  • 19. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Account Summary Desktop Tablet
  • 20. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Tile Rendering
  • 21. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | List View
  • 22. Looking ahead to the Future IP-2014 and beyond Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted 22
  • 23. Driving Force for Future of Open UI Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 23  Wireframe design based on user roles (day in the life scenarios)  Fresh and minimalist  Laser focused user interface context  Context sensitive navigation  Collapsible content  Content chunking  Consistency across devices Oracle Confidential –– Restricted Concept to Reality
  • 24. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Responsive Web Design Device Friendly Design  Single Open UI framework for both Touch and Non-Touch devices  Any application can now to run on desktops, laptops & tablets  Responsive applications that adjusts to Screen Form Factors and Device Capabilities  Enhancements to Open UI Configuration capabilities to build once and use in multiple form factors  New UI theme that is responsive and modern  New Navigation option with enhancements to support default navigation option for an application, position, responsibility & user. Oracle Confidential – Restricted 24
  • 25. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Customer 360 Views Oracle Confidential – Restricted 25 • Intuitive workspace for the agent • Dashboard style customer snapshot with key information • Easily digested view of the customer’s history • Recommendations to promote up-sell or cross-sell opportunities or targeted messages
  • 26. Web applications evolve and users now expect access from anywhere and with a seamless user experience Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | OpenUI Evolution Oracle Confidential – Restricted 26 2012 OpenUI Framework Introduced Any Browser, flexible deployment Enhanced User Experience Advanced Standards, use common skills Templates to create your own UX quickly Simplified Integration, reduce TCO Leverage existing Siebel investments 2013 Mobile Applications Any Device, choose your platform Look and Feel, native device features No Additional Hardware, low TCO Configurable and Extendable Online/Offline Support, Maximize Productivity Device Recognition, Automatic Device Rendering 2014 Enhanced User Experience Enhanced Mobile Applications Responsive Web Design framework Persona Driven UI Redesign of OOTB user interfaces  Industry Specific Mobility Solutions 2015 Feature Rich OpenUI Server side Responsive Web Design for rapid development Open Interface framework for cloud integrations New industry portals enriched with functionality Disconnected mobile framework enhancements
  • 27. DEMO – Responsive Web Design Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Restricted 27
  • 28. Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
  • 29. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |

Editor's Notes

  1. This is a Title Slide with Picture slide ideal for including a picture with a brief title, subtitle and presenter information. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert. To copy the Customized Background from Another Presentation on PC Click New Slide from the Home tab's Slides group and select Reuse Slides. Click Browse in the Reuse Slides panel and select Browse Files. Double-click the PowerPoint presentation that contains the background you wish to copy. Check Keep Source Formatting and click the slide that contains the background you want. Click the left-hand slide preview to which you wish to apply the new master layout. Apply New Layout (Important): Right-click any selected slide, point to Layout, and click the slide containing the desired layout from the layout gallery. Delete any unwanted slides or duplicates. To copy the Customized Background from Another Presentation on Mac Click New Slide from the Home tab's Slides group and select Insert Slides from Other Presentation… Navigate to the PowerPoint presentation file that contains the background you wish to copy. Double-click or press Insert. This prompts the Slide Finder dialogue box. Make sure Keep design of original slides is unchecked and click the slide(s) that contains the background you want. Hold Shift key to select multiple slides. Click the left-hand slide preview to which you wish to apply the new master layout. Apply New Layout (Important): Click Layout from the Home tab's Slides group, and click the slide containing the desired layout from the layout gallery. Delete any unwanted slides or duplicates.
  2. This is a Safe Harbor Front slide, one of two Safe Harbor Statement slides included in this template. One of the Safe Harbor slides must be used if your presentation covers material affected by Oracle’s Revenue Recognition Policy To learn more about this policy, e-mail: Revrec-americasiebc_us@oracle.com For internal communication, Safe Harbor Statements are not required. However, there is an applicable disclaimer (Exhibit E) that should be used, found in the Oracle Revenue Recognition Policy for Future Product Communications. Copy and paste this link into a web browser, to find out more information.   http://my.oracle.com/site/fin/gfo/GlobalProcesses/cnt452504.pdf For all external communications such as press release, roadmaps, PowerPoint presentations, Safe Harbor Statements are required. You can refer to the link mentioned above to find out additional information/disclaimers required depending on your audience.
  3. This is a Section Header with Picture slide ideal for including a picture with a brief title and optional subtitle. This slide can also be used as a Q and A slide. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert. To copy the Customized Background from Another Presentation on PC Click New Slide from the Home tab's Slides group and select Reuse Slides. Click Browse in the Reuse Slides panel and select Browse Files. Double-click the PowerPoint presentation that contains the background you wish to copy. Check Keep Source Formatting and click the slide that contains the background you want. Click the left-hand slide preview to which you wish to apply the new master layout. Apply New Layout (Important): Right-click any selected slide, point to Layout, and click the slide containing the desired layout from the layout gallery. Delete any unwanted slides or duplicates. To copy the Customized Background from Another Presentation on Mac Click New Slide from the Home tab's Slides group and select Insert Slides from Other Presentation… Navigate to the PowerPoint presentation file that contains the background you wish to copy. Double-click or press Insert. This prompts the Slide Finder dialogue box. Make sure Keep design of original slides is unchecked and click the slide(s) that contains the background you want. Hold Shift key to select multiple slides. Click the left-hand slide preview to which you wish to apply the new master layout. Apply New Layout (Important): Click Layout from the Home tab's Slides group, and click the slide containing the desired layout from the layout gallery. Delete any unwanted slides or duplicates.
  4. This is a Section Header with Picture slide ideal for including a picture with a brief title and optional subtitle. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert.
  5. Here we can see how the Siebel UI has evolved with major transformations since an initiative in Innovation Pack 2012. The introduction of the OpenUI framework was followed by an approach to simplify common processes. With Innovation Pack 2012 we introduced Connected and Disconnected Mobile solutions
  6. This is a Section Header with Picture slide ideal for including a picture with a brief title and optional subtitle. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert.
  7. Here we see the philosophy of the innovative Siebel OpenUI. Key elements of UI design combine to create a supreme user experience: Laser focused user interface puts visual focus on a single, obvious task to do once a user opens the web application, instead of providing several equally important options Context sensitive navigation – only display what’s necessary (declutter) Collapsible content menus (show/hide) Content chunking – pictures, infographic style - presenting a large amount of content in smaller visual chunks, so it’s easier to read and mentally digest Consistent look and feel across different devices Professional design by Universal Minds
  8. To deliver the new UI across all devices a responsive framework is necessary. A lot of customers are talking about responsive applications to meet the need of different devices. Our goal is to make it easier, reduce the cost of a development and easier to deploy across both desktop and tablet through a single interface. Specific templates are not longer needed for mobile applications. On the mobile it is possible to define the most relevant fields for display. The look and feel is consistent across devices and is fully compliant for Accessibility. JQuery Mobile based Siebel Open UI Mobile framework deprecated, just use Jquery which simplifies the framework
  9. We want Customer 360 degree views that provide an informative snapshot. For example a Call Center agent or a Relationship Banker, requires a 360 degree view of the customer, this has everything they need to deliver the right information at the right time and enhancing the service that you provide to your customers.
  10. This is a Section Header with Picture slide ideal for including a picture with a brief title and optional subtitle. To customize this slide with your own picture: Right-click the slide area and choose Format Background from the pop-up menu. From the Fill menu, click Picture and texture fill. Under Insert from: click File. Locate your new picture and click Insert.
  11. This is a Safe Harbor Front slide, one of two Safe Harbor Statement slides included in this template. One of the Safe Harbor slides must be used if your presentation covers material affected by Oracle’s Revenue Recognition Policy To learn more about this policy, e-mail: Revrec-americasiebc_us@oracle.com For internal communication, Safe Harbor Statements are not required. However, there is an applicable disclaimer (Exhibit E) that should be used, found in the Oracle Revenue Recognition Policy for Future Product Communications. Copy and paste this link into a web browser, to find out more information.   http://my.oracle.com/site/fin/gfo/GlobalProcesses/cnt452504.pdf For all external communications such as press release, roadmaps, PowerPoint presentations, Safe Harbor Statements are required. You can refer to the link mentioned above to find out additional information/disclaimers required depending on your audience.