1. Bank of America Teller/Customer Service
Representative Interview Preparation Course
www.coursetake.com

2. Congratulations
Congratulations on starting the journey towards a new job at Bank of America.
Whether you are starting your new career, changing your career, moving in
your current company or just looking for something new,
CONGRATULATIONS.
GREAT JOB ON GETTING TO THIS FIRST
IMPORTANT STEP
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3. The Bad News
The entire interview process can get stressful. From phone interviews, to on site
interviews, to avoiding nervousness be becoming confident, to learning about the
company, to wearing the right clothes etc. etc. etc. - there is a lot going on.
THE ENTIRE PROCESS OF INTERVIEWING CAN BE
OVERWHELMING
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4. The Bigger Problem
Lack of Confidence before an
interview. The # 1 reason why
people fail at an interview.
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5. Let me give you a few tips
and tricks to succeed
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6. Master the 8 Main
Steps to Ace your
Interview
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7. The 8 x 3 Main Steps
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8. 1. Figure out the Bank of America
Teller/Customer Service
Representative Interview Process
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9. 2. Study the Banking and Financial Services Industry
1. Target Industries
2. Industry Details
3. Typical Interview
Process
4. Titles and Levels
5. Salary Information
6. Target Companies
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Industry Details
• How large is the industry?
• What is the projected growth rate of
the industry?
• Who are the Top 3-5 players in that
industry?
• Top opportunities for the industry.
• Top challenges that the industry is
facing.

10. 3. Study Bank of America
1. Company’s Vision and Mission
2. Company’s Culture and Values
3. Products and Services
4. Customers
5. Competitors
6. Management Team
7. Metrics/Financials
8. Future Plans
9. News/Rumors
10. Study your Interviewers
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11. 4. Study the Job Description - Think of Examples of the
Highlighted Keywords
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12. 5. Study the Main Questions
1. "Tell me about
yourself”
Questions
2. "Goals"
Questions
3. ”Why"
Questions?
4. “Strengths and
Weaknesses”
Questions
5. "Tell me about
a time"
questions.
6. ”Culture"
Questions
7. "Resume"
Questions
8. ”Case - What
would you do?"
Questions
The main types
of questions that are asked in any
interview process come under the
category – Behavioral Questions.
These questions are extremely popular
today in any interview, so its important
that you prepare well.
There are 8 main question types that we
will cover. Almost every question you get
will fall under these 8 types.

13. 6. Practice,
Practice, Practice
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14. Practice these
questions for
your upcoming
Bank of America
Interview
• Why do you want to work at Bank of America?
• Where do you see yourself in 5 years?
• How did you handle an upset customer?
• Why do you want to join the banking industry?
• Why do you want to come into banking when you have no previous experience?
• You are overqualified for this position. Why would you want it?
• Have you ever had a problem with another co-worker? How did you handle it?
• Role play with a customer.
• How would you sell someone a product?
• Describe a time you had to deal with an upset customer? What did you do to deal
with the situation?
• Are you ok with difficult hours?
• What is your duties as customer service?
• How much money did you previously handle?
• Explain a time that you used strong customer service?
• How do you build a rapport with a customer?
• What are your expectations for working here?
• What was the most difficult situation or request that I had with a customer and how
did I deal with it.
• Role playing interview, Interviewer was the customer and I was the teller, and she
was trying to do a deposit?
• If you see an employee taking one dollar, would you report it?

15. 7. Ask Good Questions
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Ask a question about the industry
Ask a question about the company
Ask a question about the job/role
Ask a question about the culture/values
You can do this for each
interviewer you meet
during the entire process

16. 8. Get Ready
for Interview
Day

17. Coursetake can help you prepare
We’ve created a complete Bank of America Teller/Customer Service Representative
Interview Preparation Course

18. Bank of America Teller/Customer Service Representative
Interview Preparation Course
This class is purely about preparing for an upcoming Teller/Customer Service Representative Job
Interview with Bank of America.
My aim is to take you through a systematic process one step at a time to help you ace this upcoming
interview.
Whether it’s on the phone, in person, or through video.
Whether it’s your group interview or individual interview.
My approach will be to first teach you a lesson (modules) and then give you homework for you to
complete.
This class consists of worksheets and slides, along with the video lectures, that you can download.
I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at
the end of it all.
THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO
HELP YOU SUCCEED
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19. We’ve done the work for you
1. We’ve already researched the interview process for a
Teller/Customer Service Representative at Bank of America.
2. We’ve already researched the Banking and Financial Services
industry.
3. We’ve already researched Bank of America.
4. We know exactly how to study the job description.
5. We know exactly how to answer every question asked the
Teller/Customer Service Representative interview at Bank of
America.
6. We will tell you exactly how you should practice.
7. We know exactly what questions you should ask.
8. We know exactly what you need to do on interview day.

20. More Importantly…
1. We know exactly how you should work on your
confidence and avoid any nervousness during
your interview.
2. We know exactly how you should be organized.
3. We know exactly how you should stay
consistent.

21. About Coursetake

22. Our Mission
To help students ace their upcoming interview.
We do that through job title and company specific
interview training.
Over 500,000 students helped in over 100
countries.
Learn more at www.coursetake.com

23. Our Approach
We are all hiring managers.
We will give you the hiring manager’s
perspective.
The person who is going to write you a paycheck.
Not recruiters or human resources.
Learn more at www.coursetake.com
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24. The Course
Outline
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25. Agenda – This Class has 12
Modules
1. Introduction – We’ll cover the basics of the course, what you can
expect and how you should get organized.
2. Get Motivated, Get Organized and Stay Consistent
3. Step 1 – Figure out the Interview Process
• The Interview Process at Bank of America
4. Step 2 – Study the Industry
• The Banking and Financial Services Industry
5. Step 3 – Study the Company
• Studying Bank of America
6. Step 4 – Study the Job Description
• The Teller/Customer Service Representative Job Description at
Bank of America

26. Agenda – This Class has 12
Modules
7. Step 5 – Study the Main Question Types
8. Step 6 – Practice
• Top Questions and Answers to the Teller/Customer Service
Representative interview at Bank of America
9. Step 7 – Ask the “Right Questions” during your interview.
10. Step 8 – Get Ready for I Day.
11. Post Interview Follow Up
12. Conclusion – We’ll summarize everything in this module and
conclude with some last minute tips.

27. What are you
going to get as
part of this
program?
1. 369 page slide deck on how to ace the
upcoming Teller/Customer Service
Representative Interview at Bank of America.
2. 3 hours of video to walk you through
everything.
3. 121-page workbook to complement the slides.
4. 24/7 email support whenever you want it.
5. Tons of Frameworks and over 100 Questions
and Answers for Practice

28. Backed by a 30 Day Money Back Guarantee

29. The Cost of this
Course
• … is worth the extra confidence you will gain
before your interview.
• … is worth the time you will NOT waste and will
spend following an interview preparation plan
that has worked for over a million students.
• … is worth learning from experts in the field and
not going along for the ride on your own.

30. 1. 369 page slide deck on how to
ace the upcoming
Teller/Customer Service
Representative Interview at Bank
of America.
2. 3 hours of video to walk you
through everything.
3. 121-page workbook to
complement the slides.
4. 24/7 email support whenever you
want it.
5. Tons of Frameworks and over 100
Questions and Answers for
Practice
Buy Now
http://bit.do/BOA-teller-csr