How to Prepare for the Lowe's Customer Service Associate Interview?

Coursetake
CoursetakeCoursetake
Lowe's Customer Service Associate Interview
Preparation Course
www.coursetake.com
Congratulations
Congratulations on starting the journey towards a new job at Lowe's. Whether
you are starting your new career, changing your career, moving in your
current company or just looking for something new, CONGRATULATIONS.
GREAT JOB ON GETTING TO THIS FIRST
IMPORTANT STEP
2
The Bad News
The entire interview process can get stressful. From phone interviews, to on site
interviews, to avoiding nervousness be becoming confident, to learning about the
company, to wearing the right clothes etc. etc. etc. - there is a lot going on.
THE ENTIRE PROCESS OF INTERVIEWING CAN BE
OVERWHELMING
3
The Bigger Problem
Lack of Confidence before an
interview. The # 1 reason why
people fail at an interview.
4
Let me give you a few tips
and tricks to succeed
5
Master the 8 Main
Steps to Ace your
Interview
6
The 8 x 3 Main Steps
7
1. Figure out the Lowe's Customer
Service Associate Interview
Process
8
2. Study the Home Improvement Retail Industry
1. Target Industries
2. Industry Details
3. Typical Interview
Process
4. Titles and Levels
5. Salary Information
6. Target Companies
9
Industry Details
• How large is the industry?
• What is the projected growth rate of
the industry?
• Who are the Top 3-5 players in that
industry?
• Top opportunities for the industry.
• Top challenges that the industry is
facing.
3. Study Lowe's
1. Company’s Vision and Mission
2. Company’s Culture and Values
3. Products and Services
4. Customers
5. Competitors
6. Management Team
7. Metrics/Financials
8. Future Plans
9. News/Rumors
10. Study your Interviewers
10
4. Study the Job Description - Think of Examples of the
Highlighted Keywords
11
5. Study the Main Questions
1. "Tell me about
yourself”
Questions
2. "Goals"
Questions
3. ”Why"
Questions?
4. “Strengths and
Weaknesses”
Questions
5. "Tell me about
a time"
questions.
6. ”Culture"
Questions
7. "Resume"
Questions
8. ”Case - What
would you do?"
Questions
The main types
of questions that are asked in any
interview process come under the
category – Behavioral Questions.
These questions are extremely popular
today in any interview, so its important
that you prepare well.
There are 8 main question types that we
will cover. Almost every question you get
will fall under these 8 types.
6. Practice,
Practice, Practice
13
Practice these
questions for
your upcoming
Lowe's
Interview
• What would you do if you walked down an aisle and saw a spill on the floor?
• Do you have a customer service background?
• Tell me about a time that you worked in a team, and what was the outcome?
• What degree are you working towards?
• What kind of challenges did you face in a previous job?
• Name a time in your life when you had to calm a person down that was upset and
what did you say?
• Tell me about a time you helped a customer
• What schedule can you work?
• Explain a time that you were put in a dangerous situation at work and how did you
handle it?
• How have you handled customer conflict in the past?
• Describe a situation when you worked to identify the needs of a customer or co-
worker.
• Have you ever had a time when you had to ensure the safety of others and what you
did you do in the situation?
• How did you react when a customer yells at you?
• How would you help a customer to find the specific product they were looking for?
• How would you help a customer out if they asked you about something you weren't
familiar with?
• How have you handled customer disputes at past retail positions?
• Tell me about a time when you thought outside the box?
• Why do you want to work for Lowe’s?
• Name a time that you had to meet a deadline and how did you meet the deadline
7. Ask Good Questions
15
Ask a question about the industry
Ask a question about the company
Ask a question about the job/role
Ask a question about the culture/values
You can do this for each
interviewer you meet
during the entire process
8. Get Ready
for Interview
Day
Coursetake can help you prepare
We’ve created a complete Lowe's Customer Service Associate Interview Preparation Course
Lowe's Customer Service Associate Interview Preparation
Course
This class is purely about preparing for an upcoming Customer Service Associate Job Interview with
Lowe's.
My aim is to take you through a systematic process one step at a time to help you ace this upcoming
interview.
Whether it’s on the phone, in person, or through video.
Whether it’s your group interview or individual interview.
My approach will be to first teach you a lesson (modules) and then give you homework for you to
complete.
This class consists of worksheets and slides, along with the video lectures, that you can download.
I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at
the end of it all.
THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO
HELP YOU SUCCEED
18
We’ve done the work for you
1. We’ve already researched the interview process for a Customer
Service Associate at Lowe's.
2. We’ve already researched the Home Improvement Retail
industry.
3. We’ve already researched Lowe's.
4. We know exactly how to study the job description.
5. We know exactly how to answer every question asked the
Customer Service Associate interview at Lowe's.
6. We will tell you exactly how you should practice.
7. We know exactly what questions you should ask.
8. We know exactly what you need to do on interview day.
More Importantly…
1. We know exactly how you should work on your
confidence and avoid any nervousness during
your interview.
2. We know exactly how you should be organized.
3. We know exactly how you should stay
consistent.
About Coursetake
Our Mission
To help students ace their upcoming interview.
We do that through job title and company specific
interview training.
Over 500,000 students helped in over 100
countries.
Learn more at www.coursetake.com
Our Approach
We are all hiring managers.
We will give you the hiring manager’s
perspective.
The person who is going to write you a paycheck.
Not recruiters or human resources.
Learn more at www.coursetake.com
23
The Course
Outline
24
Agenda – This Class has 12
Modules
1. Introduction – We’ll cover the basics of the course, what you can
expect and how you should get organized.
2. Get Motivated, Get Organized and Stay Consistent
3. Step 1 – Figure out the Interview Process
• The Interview Process at Lowe's
4. Step 2 – Study the Industry
• The Home Improvement Retail Industry
5. Step 3 – Study the Company
• Studying Lowe's
6. Step 4 – Study the Job Description
• The Customer Service Associate Job Description at Lowe's
Agenda – This Class has 12
Modules
7. Step 5 – Study the Main Question Types
8. Step 6 – Practice
• Top Questions and Answers to the Customer Service
Associate interview at Lowe's
9. Step 7 – Ask the “Right Questions” during your interview.
10. Step 8 – Get Ready for I Day.
11. Post Interview Follow Up
12. Conclusion – We’ll summarize everything in this module and
conclude with some last minute tips.
What are you
going to get as
part of this
program?
1. 369 page slide deck on how to ace the
upcoming Customer Service Associate
Interview at Lowe's.
2. 3 hours of video to walk you through
everything.
3. 122 page workbook to complement the slides.
4. 24/7 email support whenever you want it.
5. Tons of Frameworks and over 100 Questions
and Answers for Practice
Backed by a 30 Day Money Back Guarantee
The Cost of this
Course
• … is worth the extra confidence you will gain
before your interview.
• … is worth the time you will NOT waste and will
spend following an interview preparation plan
that has worked for over a million students.
• … is worth learning from experts in the field and
not going along for the ride on your own.
1. 369 page slide deck on how to
ace the upcoming Customer
Service Associate Interview at
Lowe's.
2. 3 hours of video to walk you
through everything.
3. 122 page workbook to
complement the slides.
4. 24/7 email support whenever you
want it.
5. Tons of Frameworks and over 100
Questions and Answers for
Practice
Buy Now
http://bit.do/lowes-customer-
service-associate
1 de 30

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How to Prepare for the Lowe's Customer Service Associate Interview?

  • 1. Lowe's Customer Service Associate Interview Preparation Course www.coursetake.com
  • 2. Congratulations Congratulations on starting the journey towards a new job at Lowe's. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS. GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP 2
  • 3. The Bad News The entire interview process can get stressful. From phone interviews, to on site interviews, to avoiding nervousness be becoming confident, to learning about the company, to wearing the right clothes etc. etc. etc. - there is a lot going on. THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING 3
  • 4. The Bigger Problem Lack of Confidence before an interview. The # 1 reason why people fail at an interview. 4
  • 5. Let me give you a few tips and tricks to succeed 5
  • 6. Master the 8 Main Steps to Ace your Interview 6
  • 7. The 8 x 3 Main Steps 7
  • 8. 1. Figure out the Lowe's Customer Service Associate Interview Process 8
  • 9. 2. Study the Home Improvement Retail Industry 1. Target Industries 2. Industry Details 3. Typical Interview Process 4. Titles and Levels 5. Salary Information 6. Target Companies 9 Industry Details • How large is the industry? • What is the projected growth rate of the industry? • Who are the Top 3-5 players in that industry? • Top opportunities for the industry. • Top challenges that the industry is facing.
  • 10. 3. Study Lowe's 1. Company’s Vision and Mission 2. Company’s Culture and Values 3. Products and Services 4. Customers 5. Competitors 6. Management Team 7. Metrics/Financials 8. Future Plans 9. News/Rumors 10. Study your Interviewers 10
  • 11. 4. Study the Job Description - Think of Examples of the Highlighted Keywords 11
  • 12. 5. Study the Main Questions 1. "Tell me about yourself” Questions 2. "Goals" Questions 3. ”Why" Questions? 4. “Strengths and Weaknesses” Questions 5. "Tell me about a time" questions. 6. ”Culture" Questions 7. "Resume" Questions 8. ”Case - What would you do?" Questions The main types of questions that are asked in any interview process come under the category – Behavioral Questions. These questions are extremely popular today in any interview, so its important that you prepare well. There are 8 main question types that we will cover. Almost every question you get will fall under these 8 types.
  • 14. Practice these questions for your upcoming Lowe's Interview • What would you do if you walked down an aisle and saw a spill on the floor? • Do you have a customer service background? • Tell me about a time that you worked in a team, and what was the outcome? • What degree are you working towards? • What kind of challenges did you face in a previous job? • Name a time in your life when you had to calm a person down that was upset and what did you say? • Tell me about a time you helped a customer • What schedule can you work? • Explain a time that you were put in a dangerous situation at work and how did you handle it? • How have you handled customer conflict in the past? • Describe a situation when you worked to identify the needs of a customer or co- worker. • Have you ever had a time when you had to ensure the safety of others and what you did you do in the situation? • How did you react when a customer yells at you? • How would you help a customer to find the specific product they were looking for? • How would you help a customer out if they asked you about something you weren't familiar with? • How have you handled customer disputes at past retail positions? • Tell me about a time when you thought outside the box? • Why do you want to work for Lowe’s? • Name a time that you had to meet a deadline and how did you meet the deadline
  • 15. 7. Ask Good Questions 15 Ask a question about the industry Ask a question about the company Ask a question about the job/role Ask a question about the culture/values You can do this for each interviewer you meet during the entire process
  • 16. 8. Get Ready for Interview Day
  • 17. Coursetake can help you prepare We’ve created a complete Lowe's Customer Service Associate Interview Preparation Course
  • 18. Lowe's Customer Service Associate Interview Preparation Course This class is purely about preparing for an upcoming Customer Service Associate Job Interview with Lowe's. My aim is to take you through a systematic process one step at a time to help you ace this upcoming interview. Whether it’s on the phone, in person, or through video. Whether it’s your group interview or individual interview. My approach will be to first teach you a lesson (modules) and then give you homework for you to complete. This class consists of worksheets and slides, along with the video lectures, that you can download. I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at the end of it all. THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO HELP YOU SUCCEED 18
  • 19. We’ve done the work for you 1. We’ve already researched the interview process for a Customer Service Associate at Lowe's. 2. We’ve already researched the Home Improvement Retail industry. 3. We’ve already researched Lowe's. 4. We know exactly how to study the job description. 5. We know exactly how to answer every question asked the Customer Service Associate interview at Lowe's. 6. We will tell you exactly how you should practice. 7. We know exactly what questions you should ask. 8. We know exactly what you need to do on interview day.
  • 20. More Importantly… 1. We know exactly how you should work on your confidence and avoid any nervousness during your interview. 2. We know exactly how you should be organized. 3. We know exactly how you should stay consistent.
  • 22. Our Mission To help students ace their upcoming interview. We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com
  • 23. Our Approach We are all hiring managers. We will give you the hiring manager’s perspective. The person who is going to write you a paycheck. Not recruiters or human resources. Learn more at www.coursetake.com 23
  • 25. Agenda – This Class has 12 Modules 1. Introduction – We’ll cover the basics of the course, what you can expect and how you should get organized. 2. Get Motivated, Get Organized and Stay Consistent 3. Step 1 – Figure out the Interview Process • The Interview Process at Lowe's 4. Step 2 – Study the Industry • The Home Improvement Retail Industry 5. Step 3 – Study the Company • Studying Lowe's 6. Step 4 – Study the Job Description • The Customer Service Associate Job Description at Lowe's
  • 26. Agenda – This Class has 12 Modules 7. Step 5 – Study the Main Question Types 8. Step 6 – Practice • Top Questions and Answers to the Customer Service Associate interview at Lowe's 9. Step 7 – Ask the “Right Questions” during your interview. 10. Step 8 – Get Ready for I Day. 11. Post Interview Follow Up 12. Conclusion – We’ll summarize everything in this module and conclude with some last minute tips.
  • 27. What are you going to get as part of this program? 1. 369 page slide deck on how to ace the upcoming Customer Service Associate Interview at Lowe's. 2. 3 hours of video to walk you through everything. 3. 122 page workbook to complement the slides. 4. 24/7 email support whenever you want it. 5. Tons of Frameworks and over 100 Questions and Answers for Practice
  • 28. Backed by a 30 Day Money Back Guarantee
  • 29. The Cost of this Course • … is worth the extra confidence you will gain before your interview. • … is worth the time you will NOT waste and will spend following an interview preparation plan that has worked for over a million students. • … is worth learning from experts in the field and not going along for the ride on your own.
  • 30. 1. 369 page slide deck on how to ace the upcoming Customer Service Associate Interview at Lowe's. 2. 3 hours of video to walk you through everything. 3. 122 page workbook to complement the slides. 4. 24/7 email support whenever you want it. 5. Tons of Frameworks and over 100 Questions and Answers for Practice Buy Now http://bit.do/lowes-customer- service-associate