As content strategists, we get upset when people ask us to shove content into pre-designed wireframes or applications. However the tools we use for analysis and production aren't much better - our meticulously-labelled Excel sheets, tree-structured CMS sidebars, and tabbed site maps squash each page, making contextual relationships invisible. Looking at an actual FAQ project we'll see how our tools all fell apart, and how we can fix it.
26. Image by Juan/sickmonk, available under a Creative Commons Attribution-Noncommercial license
Image by shindoverse - shinichi / , available under a Creative Commons Attribution-Noncommercial license
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48. <h2 class="c2"><a name="h.dqz7oftumgmq"></
a><span class="c0 c8">(Not sure if you can switch or
how?)</span></h2><h3 class="c2"><a
name="h.fkp2gdhjs7mk"></a><span class="c1 c0">Can I
switch if I’m renting?</span></h3><p
class="c2"><span>You can switch to Airtricity if
you’re renting, as long as your property has a separate
electricity and/or gas meter and the energy bills are currently
in your name. If you’re unsure, contact your landlord
!rst.</span></p><p class="c2 c7"><span></
span></p>
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51. Image by Raja Sambasivan, available under a Creative Commons Attribution-Noncommercial license
52. Image by Gene Han, available under a Creative Commons Attribution-Noncommercial license