This document provides an overview of trends in the IT industry from the perspective of an IT specialist working primarily with third sector organizations over the past 20 years. Some of the key trends discussed include: 1) The increasing blurring of lines between work and home life driven by factors like increased mobility and availability through devices and cloud services. 2) Shifts from data processing to more intelligent systems that can actively link and use data, as well as a generation that has grown up interacting in virtual worlds. 3) Changes in the charity/third sector landscape and a trend toward more sharing of resources and outsourcing of functions like IT. 4) Continuing security challenges around viruses and malware, as well

1. Where it’s @! Philip Anthony/Co-Operative Systems

2. “When I were a lad...” -30 years behind a keyboard- Looking Back to look Forward

3. Messy Agenda The IT market place; what’s happening Gimme some truth – gimmicks and myths What would Del do? IT & the 3rd sector Making do My experiences day to day What was it like? What’s to come? Effect of Yoof & IT on tomorrow Home/Work and the 24/7 world DP is mastered DD is coming Security – A virus a day Trying to make some sense of it all…

5. Based in Vauxhall, London

6. Specialist in IT for Third Sector

7. Able and Accredited

8. Work with up to 200 organisations in a year

9. Daily responsible for some 200 servers and 4000+ IT users

10. Partner with very able 3rd parties to give total IT service – Dell, Microsoft, Information works,SV-“Enablers” Co-Operative Systems

11. The Story So Far – “Life with an Android” Phone in there somewhere - powerful, clever, but unreliable Where’s the user manual?

13. Attributes of youth – change orientated, less discipline, IT accelerates and magnifies this

14. Attributes of age – experience, discipline, + control of resourcesYoof and IT –coming soon to your office

15. Data Processing to “Doing” Processing Data Processing Databases – Things, attributes, transactions Same concepts 1930-2010 We’ve become “transaction adept” – e.g. arrange an event like this Leaving a data-trail has mixed consequences!

16. “Doing” Processing – Intelligent DP, & “Virtual” Becomes “Reality” Active Systems - e.g. Leisure Activity auto linked to Healthcare auto linked to Tax breaks We had first generation that had never not known IT in 2000, In 2020 a generation that always ‘played’ and now ‘works’ in a virtual world An estimated 10,000 far eastern workers now create virtual objects for ‘time’ poor westerners (+ 4bn needing IT) Depaul’s “Help a Hobo” app raises funds for the Homeless Virtual war (COD) to active war with drones

17. Charities to Social Enterprises Charities have changed like everything else 9-5 becomes 24/7 Dusty pamphlets to websites Non competitive to highly competitive Big expansion of last 10 years leads to big ‘restructuring’ now Trending now : - Sharing resources – Office and IT - Outsourcing

19. Solution = clean, protect & store data @ source

20. These effect trends are driving the take up of :

21. Cloud services

22. Citrix

23. .Net apps & similar

25. Lies, Damn Lies and 99.999% Reliability The internet is the slowest and weakest link KPIs are not the same as the user experience Is your data safe in the cloud? – if history has taught us anything...Sinclair, Amstrad, WorldCom, BSB, Enron, Easynet .NET is clunky vs Terminal solutions Badged data centres – everyone selling the same centres as ‘theirs’

26. Security, Viruses and Malware “The money is in the medicine” An ongoing headache – 15% of our calls, on some days 50% related to this Generally HQ & Core area looked after Home users - very vulnerable Prognosis – Will be messy for some time

27. Trying to move into the handheld space / mass volume servers for data centres What’s Happening With the Big Boys? DELL vs. HP

29. “Google is the best thing that could happen to Microsoft and thus the IT industry”

30. Moving into each others space – e.g. Apple becomes biggest application vendor

32. 10 into 8 will go You have 80% of what you need, do you : Pray/Look the other way? Work harder and make others work harder Innovate – eg Look at the TCO spread cost over 5 years “ I love recessions” Never been a better time to buy a new car or a new server or &

33. Conclusions It’s a ‘messy’ world no clear road maps Major forces in play - Demographics, Economics, Technological There is a need to innovate whilst limiting risk level There are tremendous opportunities and IT is the #1 way to move forward “Worse things happen at sea”

35. – remember to think about tomorrow, and tomorrows’ tomorrow

36. Steve Jobs – His “phreaking” days

37. – dodgier than Del, but boy done good