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Master of Business Administration - MBA Semester 3
MU0011-Management and Organisational Development-4 Credits
(Book ID: B1726)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400 words. Each question is
followed by evaluation scheme. Each Question carries 10 marks 6 X 10=60.
Q1. Define Organizational Development (OD).What are the characteristics of OD.
Answer. Organization development (OD) is a deliberately planned effort to increase an
organization's relevance and viability. Organizational Development (OD) can be described as the
systematic process to change the culture, system and behavior of organization. It is process that
helps in solving organizational problems and achieving organizational objectives. Organizational
Development works as important mechanism that helps in impressing the organization and its
employee through planned and established system. It concentrates on people dimensions like
norms, values, attitudes, relationships, organizational culture etc. The strategies of Organizational
Q2. As an HR, you find that the OD professional in yourorganization is not competent enough.
What are the competencies you will considerin a good OD professional?
Answer. To be effective, all OD practitioners must possess the following basic knowledge, skills
and attitudes which are listed below:
1. Intrapersonal skills: As OD is a highly, uncertain process which requires constant adjustment
and innovation, OD practitioner must possess good learning skills and must have values, feelings,
purposes and integrity that helps in building the relationships in a smooth and cordial way.
2. Interpersonal skills: An OD practitioner helps to gain the competence which is required to solve
problems. So, in order to build and maintain the relationships the OD practitioner must consider
the concepts of group dynamics, cultural perspectives, and business function. These constitute

2. Q3. What are the ethical dilemmas in practicing OD?
Answer. An ethical dilemma is typically described as a complex situation that involves a conflict
between different morals. Ethical dilemmas are commonly found in medicine. For example,
deciding whether or not to install a feeding tube on a comatose patient could constitute an ethical
dilemma. There are three conditions that must be present for a situation to be considered an
ethical dilemma. The first condition occurs in situations when an individual, called the “agent,”
must make a decision about which course of action is best. Situations that are uncomfortable but
Q.4.What is Performance Appraisal? What are the purposes and characteristics of Performance
Appraisal? Describe the steps in Performance Appraisal System.
Answer. Performance Appraisal is the systematic evaluation of the performance of employees
and to understand the abilities of a person for further growth and development. Performance
appraisal is generally done in systematic ways which are as follows:
 The supervisors measure the pay of employees and compare it with targets and plans
 The supervisor analyses the factors behind work performances of employees.
 The employers are in position to guide the employees for a better performance.
Q5. What is a Learning Organization? Discuss the attributes of a learning organization. Explain
the various learning disciplines in learning organization.
Answer. Definition of a Learning organization: - An organisation that learns and encourages
learning among its people. It promotes exchange of information between employees hence
creating a more knowledgeable workforce. This produces a very flexible organisation where
people will accept and adapt to new ideas and changes through a shared vision
Organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly
changing environment. Learning organizations
(1) Create a culture that encourages and supports continuous employee learning, critical thinking,
and risk taking with new ideas,
Q6. Write short notes:
a) Role Analysis Technique (RAT)
b) Reward Systems
Answer. a) Meaning and steps in RAT

3. It is designed to clarify role expectation. Role Analysis Techniques (RAT) has been developed by
Dayal (1969) for redefining the managerial roles in an organisation.
• Role analysis is used to clarify the role discrepancies, which boss and subordinates may have
about each other, leading to improved group cohesiveness and functioning.
• Role expectation are those behaviors of one member expected or prescribed by other group
members, while role conception refers to the focal person’s own ideas about appropriate role
behaviors.
Summer-2016
Get solved assignments at nominal price of Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490