BPA stands for Business Process Automation. The document discusses BPA, including what it is, why now is the right time for BPA, the current momentum in the BPA market, the key pieces of a BPA solution, and challenges in implementing BPA. It finds that while many companies use technology in business processes like expense reports and invoices, fewer are fully automating these processes. It also identifies hurdles to successful BPA implementation, such as budget, understanding process connections, skills gaps, and changing mindsets.

1. Channel
Bytes
What on Earth is BPA?

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On Tap For Today
 What is BPA all about?
 Why is the time right for
BPA?
 How much momentum is
in the BPA market?
 What are the pieces of a
BPA solution?
 What are the challenges
in implementing BPA?
2

3. WHAT IS BPA ALL ABOUT?
3

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Business Process Automation Cycle
4
Analysis
ManagementAutomation
Monitoring
Tracking to ensure
efficiency and look
for improvements
Discovery and
documentation of
existing workflows
Integration of
applications used
in overall process
Optimization of
individual
processes

5. WHY IS THE TIME RIGHT FOR BPA?
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Many Companies Using Technology in Processes…
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48% 49%
31%
66%
63%
48%
73%
78%
59%
Expense Reports Invoices Employee Reviews
Small Medium Large

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But Not Necessarily Adding Automation
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24%
31%
45%
34%
47%
19%
43%
49%
8%
Nearly all areas using BPA Most areas using BPA Some/Few/No areas
using BPASmall Medium Large

8. HOW MUCH MOMENTUM IS IN THE
BPA MARKET?
8

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Change in BPA Over Past Two Years
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14%
51%
34%
Minimal/no increase
Moderate increase
Significant increase
44%
Large Firms
69%
Advanced
Tech Users

10. WHAT ARE THE PIECES OF A BPA
SOLUTION?
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Piece 1: Individual Applications
11
Currently Installed BPA Components
In place;
performing well
In place; needs
improvement
Expense report management 43% 38%
Project management 39% 36%
Document/Content management 38% 42%
Customer relationship management 36% 34%
Customer service management 35% 39%
Help desk 34% 32%
Marketing/Sales management 32% 41%
Employee performance 32% 33%
Enterprise resource planning 27% 31%

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Piece 2: Connections
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25%
25%
30%
34%
36%
45%
45%
58%
Paper trail between departments
Paper trail from external source
Phone call from external source
Phone call between employees
Communication between applications
Email from external source
Applications automatically notify
Email between employees

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Piece 3: Data Repository
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Degree of Data Silos
29%
52%
20%
High
Degree of
Data Silos
Little or No
Data Silos
Moderate
Degree of
Data Silos
• Incidence of data silos
trending upward
• More prevalent among
large companies
• More prevalent among
firms with advanced
analytics

14. WHAT ARE THE CHALLENGES IN
IMPLEMENTING BPA?
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Hurdles to BPA Success
15
29%
36%
38%
40%
46%
51%
No budget
Understanding process connections
Automation/integration skills gap
Procuring/improving applications
Workforce education
Changing mindset and behavior

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Seth Robinson
srobinson@comptia.org
@sethdrobinson
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