Pay TV, high-speed Internet and mobile services are part of consumers’ everyday lives. However, communication service providers continue to struggle with low customer satisfaction levels and high churn rates. To learn more about how customers view CSP services, we’ve tracked consumer satisfaction levels for the last three years, including our recent survey of 1,995 U.S. consumers of CSP services.

8. Customers of communications service providers want easier to use digital channels,
proactive and personalized offerings, and the ability to bring connected technologies to
life, our latest research study reveals. Read more
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