The document provides sales and marketing statistics from various sources: - Following up with web leads within 5 minutes increases conversion rate 9 times compared to later follow ups. The best times for cold calls are 4-5pm and 8-10am, while 11am and 2pm are the worst. - 92% of customer interactions are over the phone but 85% of customers report being dissatisfied, so time should be spent refining phone skills. Nurtured leads make 47% larger purchases than non-nurtured leads. - Visuals are processed 60,000x faster than text by the brain, so use more visuals in presentations. Stories are remembered by 63% of attendees compared to just 5% for