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Iwmw10 plenary talk from chris sexton

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Iwmw10 plenary talk from chris sexton

  1. 1.
  2. 2. The Web in Turbulent Times<br />#iwmw10<br />
  3. 3.
  4. 4. What are those turbulent times?<br />IT Director perspective<br />#iwmw10<br />
  5. 5.
  6. 6. £<br />
  7. 7. Funding<br />Government interest in IT<br />Cost<br />Shared services<br />
  8. 8. Funding<br />Government interest in IT<br />Cost<br />Shared services<br />
  9. 9. ……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects<br />
  10. 10. IT projects in public sector<br />Not a good track record<br />£500m wasted on overrun government IT projects<br />Contactpoint – £224m<br />DWP – £2.4bn<br />
  11. 11. What about web sites?<br />
  12. 12.
  13. 13.
  14. 14. £105m<br />
  15. 15. this Government is completely committed to getting the government web back under control.<br />the days of “vanity” sites are over. <br />it is not good enough to have websites which do not deliver the high quality services which people expect and deserve.<br />we will take tough action to get rid of those which are not up to the job<br />Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs<br />
  16. 16.
  17. 17.
  18. 18.
  19. 19.
  20. 20. Shared services<br />Being pushed by government/HEFCE<br />Massive savings in parts of public sector esp NHS<br />Back office systems<br />Finance, HR, Payroll, Student?<br />Good examples – JANET, UCAS, HESA<br />Need commonality of function<br />
  21. 21. Shared services<br />Being pushed by government/HEFCE<br />Massive savings in parts of public sector esp NHS<br />Back office systems<br />Finance, HR, Payroll, Student?<br />Good examples – JANET, UCAS, HESA<br />Need commonality of function<br />
  22. 22. We don’t support that…<br />
  23. 23. Now…..<br />Don’t own the hardware<br />Don’t own the software<br />Don’t control access<br />Multiple browsers, operating systems, devices<br />Stuff goes anywhere<br />
  24. 24.
  25. 25. User expectations<br />Increasing demand for services<br />User expectations increasing <br />Student experience (fees)<br />Rapid change in technologies<br />Increasing consumerisation<br />
  26. 26.
  27. 27. User expectations<br />Increasing demand for services<br />User expectations increasing <br />Student experience (fees)<br />Rapid change in technologies<br />Increasing consumerisation<br />Easy access to services (iDisc/Dropbox)<br />Good user interfaces (Tesco vs in-house purchasing)<br />
  28. 28. Current Students<br />NetGen/Digital Natives<br />Grown up with the internet<br />What’s digital?<br />98% mobile ownership (50% smartphones)<br />95% laptop ownership<br />Different mindset<br />Multitasking<br />Always connected<br />Where do I get the Internet?<br />
  29. 29.
  30. 30. Clunky<br />ungraceful <br />unsophisticated<br />awkward<br />not stylish or attractive<br />clumsy<br />ponderous <br />inefficient<br />
  31. 31. Current Students<br />NetGen/Digital Natives<br />Grown up with the internet<br />What’s digital?<br />98% mobile ownership (30% smartphones)<br />95% laptop ownership<br />Different mindset<br />Multitasking<br />Always connected<br />Where do I get the Internet?<br />
  32. 32. Current Students<br />But not staff<br />NetGen/Digital Natives<br />Grown up with the internet<br />What’s digital?<br />98% mobile ownership (30% smartphones)<br />95% laptop ownership<br />Different mindset<br />Multitasking<br />Always connected<br />Where do I get the Internet?<br />
  33. 33. Picture – overlapping?<br />
  34. 34. 24*7<br />
  35. 35. 24*7<br />
  36. 36. 24*7<br />Expectations<br />Staffing issues<br />Resilience<br />SLAs<br />Cost<br />Energy/Carbon reduction<br />Maintenance windows<br />
  37. 37. Mobility<br />
  38. 38. Mobility<br />
  39. 39.
  40. 40.
  41. 41.
  42. 42.
  43. 43.
  44. 44.
  45. 45.
  46. 46.
  47. 47. Data - Security<br />Information security<br />Confidentiality<br />Availability<br />Integrity<br />Risk<br />Education<br />
  48. 48.
  49. 49.
  50. 50. Carbon Footprint<br />
  51. 51. Reduce Carbon Footprint<br />34% by 2020 on 1990 baseline<br />
  52. 52. Reduce Carbon Footprint<br />34% by 2020 on 1990 baseline<br />48% on 2005 baseline<br />
  53. 53. Reducing carbon footprint<br />Green IT<br />Printing<br />Data centres<br />Video conferencing<br />Reduce Power<br />Virtualisation<br />
  54. 54. Server virtualisation<br />
  55. 55. Server virtualisation<br />Then<br />130 servers<br />5 year energy costs of £567,047<br />Now<br />4 servers<br />5 year energy costs of £130,478<br />
  56. 56. So?<br />Flexibile/Agile<br />Simpler/Less complex<br />Different service models<br />Hard decisions<br />
  57. 57. Flexible/Agile<br />
  58. 58. Flexible/Agile<br />
  59. 59. Flexible/Agile<br />
  60. 60.
  61. 61. Shared Services – in house<br />Shared services – across the institution<br />IT as a shared service<br />Support<br />Data centres<br />Procurement<br />Security<br />
  62. 62. Process Change<br />Common working patterns<br />Design to one good business process<br />Less autonomy<br />Dedicated team<br />BPR/BPI/LEAN<br />Think from customers’ perspective<br />Be more open to change<br />
  63. 63. But remember……<br />Processes not technology<br />Resource needed from departments<br />Some responsibility for development has to be with individual<br />
  64. 64. Different service delivery models<br />Self service<br />Managed services<br />Out sourcing<br />Out hosting<br />Cloud<br />
  65. 65.
  66. 66.
  67. 67. Different service delivery models<br />Self service<br />Managed services<br />Out sourcing<br />Out hosting<br />Cloud<br />
  68. 68.
  69. 69.
  70. 70. Hard choices<br />Services may not be as good but effort can be focused to support Learning and Research<br />
  71. 71. Hard choices<br />
  72. 72.
  73. 73.
  74. 74. Mo longer the gatekeepers, controllers, but facilitatirs and educators<br />
  75. 75.
  76. 76. Innovation<br />
  77. 77. Innovation<br />
  78. 78.
  79. 79. Getting the balance right…<br />
  80. 80. Thank you<br />http://twitter.com/cloggingchris<br />http://cicsdir.blogspot.com/<br />

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