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Il2008: Crafting The User-Centered Library

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Cliff Landis
Cliff Landis

Learn how to make your library evolve into the library of your users' dreams!

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Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
http://www.flickr.com/photos/19553693@N00/273269366/
http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
Why do you use emerging technologies in your library? ,[object Object],[object Object],[object Object]
Why do you use emerging technologies in your library?
 
http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
The Planning Approach Takes too long; jump through hoops; eventual success or failure
The Committee Approach Exploit the “What If” weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206
[object Object]
The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
Action Steps www.flickr.com/photos/30352125@N00/616638903
Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
Be fast www.flickr.com/photos/96586445@N00/89773667
Be human http://www.flickr.com/photos/35034353562@N01/1390012980
Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
Assess ,[object Object],[object Object],[object Object],[object Object]
www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268
Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
Write a 3-Minute Plan
Reflect www.flickr.com/photos/80829337@N00/225225979
http://www.flickr.com/photos/51035608580@N01/219000030
http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
Surveys
Focus Groups ,[object Object],[object Object],[object Object],[object Object]
User Observations
Conversations! www.flickr.com/photos/16262133@N00/80634154
http://www.flickr.com/photos/35237093637@N01/820500012/
Drawing them in ,[object Object],[object Object],[object Object],www.flickr.com/photos/28859335@N00/119115269
Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
Data-driven results www.flickr.com/photos/37996600126@N01/76966740
MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
All that boring stuff ,[object Object],[object Object],http://www.flickr.com/photos/86603835@N00/1435154217
Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
BEING USER-CENTRIC ,[object Object],User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
[object Object],http://www.flickr.com/photos/44124404848@N01/992938851
Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046
http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net

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