Personal Information
Organização/Local de trabalho
São Paulo Area, Brazil Brazil
Cargo
Trustvox
Setor
Technology / Software / Internet
Site
blog.piecesofcode.co
Sobre
I'm currently co-founder and head of Customer Success at TrustVox (http://www.trustvox.com.br), an app that collects customer reviews on eCommerce sites and optimizes this data to increase conversion rates and revenue. We are an excellent solution for eCommerce as we increase trust and credibility of their consumers, leading to increased sales. We use a mix of Rails applications, javascript and some really cool new technologies in order to offer this solution.
In addition to the technical aspects of my position, I am also responsible for customer success. I am constantly handling customer issues and manage our Help Desk remotely to ensure that customers are highly engaged with our produc...
Marcadores
trustvox
entrepreneurship
customer support
customer service
ruby
design
reviews
ecommerce
core
sinceridade
customer success
customer experience
culture
customer satisfaction
customer_success atendimento support suporte venda
rails
ruby design
Ver mais
Apresentações
(3)Documentos
(1)Gostaram
(4)Brian Balfour: Building A Growth Machine
Heavybit
•
Há 8 anos
Start-up of You, Visual Summary
Reid Hoffman
•
Há 11 anos
Métricas para Startups
Thiago Paiva
•
Há 11 anos
StartuFarmSP Demo Day - Epasse
Startup Farm
•
Há 12 anos
Personal Information
Organização/Local de trabalho
São Paulo Area, Brazil Brazil
Cargo
Trustvox
Setor
Technology / Software / Internet
Site
blog.piecesofcode.co
Sobre
I'm currently co-founder and head of Customer Success at TrustVox (http://www.trustvox.com.br), an app that collects customer reviews on eCommerce sites and optimizes this data to increase conversion rates and revenue. We are an excellent solution for eCommerce as we increase trust and credibility of their consumers, leading to increased sales. We use a mix of Rails applications, javascript and some really cool new technologies in order to offer this solution.
In addition to the technical aspects of my position, I am also responsible for customer success. I am constantly handling customer issues and manage our Help Desk remotely to ensure that customers are highly engaged with our produc...
Marcadores
trustvox
entrepreneurship
customer support
customer service
ruby
design
reviews
ecommerce
core
sinceridade
customer success
customer experience
culture
customer satisfaction
customer_success atendimento support suporte venda
rails
ruby design
Ver mais