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Aligning Sales &
Marketing
Creating a shared context to enable greater alignment & better outcomes
Roshan Cariappa
Aligning Sales & Marketing – Roshan Cariappa 1
What we will discuss today 🧐
• Sales & marketing alignment: why? what does it look like?
Aligning Sales & Marketing – Roshan Cariappa 2
• Understanding Priorities: what they care about? why?
• Creating a shared context: strategic, tactical, & actionable
“They think that intelligence is
about noticing things are relevant
(detecting patterns); in a complex
world, intelligence consists in
ignoring things that are irrelevant
(avoiding false patterns)”
Aligning Sales & Marketing – Roshan Cariappa 3
Why me, why now? 🙋🧐♂️
• Sales & Marketing: both, together
Aligning Sales & Marketing – Roshan Cariappa 4
• (Zero to one) x n: optimize for impact
• Enterprise experience: usually siloed $ ACV
# People
Why Sales 🧐🧐 Marketing?
• Customer is omnipresent: multiple channels, touch points
Aligning Sales & Marketing – Roshan Cariappa 5
• Integral to scale: can’t brute force winning markets
• Anchoring vision: to reality through feedback loops
Why Sales 🧐🧐 Marketing?
• Force multiplier: more opportunities, more $$
Aligning Sales & Marketing – Roshan Cariappa 6
• Understand macro: beyond tactical to strategic
• Storytelling: learning to paint the bigger picture
Why Sales 🧐🧐 Marketing?
• Customer context: speak the customer’s language
Aligning Sales & Marketing – Roshan Cariappa 7
• Moving the needle: translating leads to revenue
• Aligning brand promise: what you say v/s what you do
What Sales 🧐🧐 Marketing alignment
looks like 👀
• Momentum x Efficiency: more leads, more deals
Aligning Sales & Marketing – Roshan Cariappa 8
• Predictability in outcomes: what will it take to do ‘x’
• Better stakeholder NPS: employees, customers, others+
"Salespeople suck!” 😡
• "They don’t care about my leads!”
Aligning Sales & Marketing – Roshan Cariappa 9
• "They won’t share any information!”
• "They only ask for more and more!”
"Marketers suck!” 😏
• "They don’t understand customers”
Aligning Sales & Marketing – Roshan Cariappa 10
• "They chase vanity metrics!”
• “They give me more work!”
"Salespeople suck!” – asking why? 🧐
• "They don’t care about my leads!” -> Why should they?
Aligning Sales & Marketing – Roshan Cariappa 11
• "They won’t share any information!” -> Why won’t they?
• "They only ask for more and more!” -> Why do they?
REDUCE friction | BUILD empathy | HELP win
"Marketers suck!” – asking why? 🧐
• "They don’t understand customers” -> Why don’t they?
Aligning Sales & Marketing – Roshan Cariappa 12
• "They chase vanity metrics!” -> Why do they?
• “They give me more work!” -> Why do they?
REDUCE friction | BUILD empathy | HELP win
The fundamental shift – help me, help
you 🙏🧐
• Sales: Quotas -> Market
Aligning Sales & Marketing – Roshan Cariappa 13
• Marketing: Leads -> Revenue
• GTM motion: Sales + Marketing
Ideas for Better Alignment – 3/9 🧐🧐
• Culture: Company > Function > Team
Aligning Sales & Marketing – Roshan Cariappa 14
• Cadence: on campaigns & pipeline
• Shared vocabulary & process
Ideas for Better Alignment – 6/9 🧐🧐
• Talk to customers (events, demos)
Aligning Sales & Marketing – Roshan Cariappa 15
• Learn to pitch, sell and demo
• Generating leads -> Influence opportunities
Ideas for Better Alignment – 9/9 🧐🧐
• Drive ABM Campaigns
Aligning Sales & Marketing – Roshan Cariappa 16
• Develop Sales enablement
• Workshops & informal catchups
Net result; Sales ❤️ Marketing
Aligning Sales & Marketing – Roshan Cariappa 17
If you could only follow 3 + 1 people
Aligning Sales & Marketing – Roshan Cariappa 18
Jason
Lemkin
SaaS
Dave
Gerhadt
Marketing
Brian G
Burns
Sales
Rory
Sutherland
Branding
Thank you!
Aligning Sales & Marketing – Roshan Cariappa 19
Roshan Cariappa
ckcariappa@gmail.com
linkedin.com/in/cariappack
twitter.com/RoshanCariappa
We’re
Hiring!

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Aligning Sales & Marketing - Roshan Cariappa

  • 1. Aligning Sales & Marketing Creating a shared context to enable greater alignment & better outcomes Roshan Cariappa Aligning Sales & Marketing – Roshan Cariappa 1
  • 2. What we will discuss today 🧐 • Sales & marketing alignment: why? what does it look like? Aligning Sales & Marketing – Roshan Cariappa 2 • Understanding Priorities: what they care about? why? • Creating a shared context: strategic, tactical, & actionable
  • 3. “They think that intelligence is about noticing things are relevant (detecting patterns); in a complex world, intelligence consists in ignoring things that are irrelevant (avoiding false patterns)” Aligning Sales & Marketing – Roshan Cariappa 3
  • 4. Why me, why now? 🙋🧐♂️ • Sales & Marketing: both, together Aligning Sales & Marketing – Roshan Cariappa 4 • (Zero to one) x n: optimize for impact • Enterprise experience: usually siloed $ ACV # People
  • 5. Why Sales 🧐🧐 Marketing? • Customer is omnipresent: multiple channels, touch points Aligning Sales & Marketing – Roshan Cariappa 5 • Integral to scale: can’t brute force winning markets • Anchoring vision: to reality through feedback loops
  • 6. Why Sales 🧐🧐 Marketing? • Force multiplier: more opportunities, more $$ Aligning Sales & Marketing – Roshan Cariappa 6 • Understand macro: beyond tactical to strategic • Storytelling: learning to paint the bigger picture
  • 7. Why Sales 🧐🧐 Marketing? • Customer context: speak the customer’s language Aligning Sales & Marketing – Roshan Cariappa 7 • Moving the needle: translating leads to revenue • Aligning brand promise: what you say v/s what you do
  • 8. What Sales 🧐🧐 Marketing alignment looks like 👀 • Momentum x Efficiency: more leads, more deals Aligning Sales & Marketing – Roshan Cariappa 8 • Predictability in outcomes: what will it take to do ‘x’ • Better stakeholder NPS: employees, customers, others+
  • 9. "Salespeople suck!” 😡 • "They don’t care about my leads!” Aligning Sales & Marketing – Roshan Cariappa 9 • "They won’t share any information!” • "They only ask for more and more!”
  • 10. "Marketers suck!” 😏 • "They don’t understand customers” Aligning Sales & Marketing – Roshan Cariappa 10 • "They chase vanity metrics!” • “They give me more work!”
  • 11. "Salespeople suck!” – asking why? 🧐 • "They don’t care about my leads!” -> Why should they? Aligning Sales & Marketing – Roshan Cariappa 11 • "They won’t share any information!” -> Why won’t they? • "They only ask for more and more!” -> Why do they? REDUCE friction | BUILD empathy | HELP win
  • 12. "Marketers suck!” – asking why? 🧐 • "They don’t understand customers” -> Why don’t they? Aligning Sales & Marketing – Roshan Cariappa 12 • "They chase vanity metrics!” -> Why do they? • “They give me more work!” -> Why do they? REDUCE friction | BUILD empathy | HELP win
  • 13. The fundamental shift – help me, help you 🙏🧐 • Sales: Quotas -> Market Aligning Sales & Marketing – Roshan Cariappa 13 • Marketing: Leads -> Revenue • GTM motion: Sales + Marketing
  • 14. Ideas for Better Alignment – 3/9 🧐🧐 • Culture: Company > Function > Team Aligning Sales & Marketing – Roshan Cariappa 14 • Cadence: on campaigns & pipeline • Shared vocabulary & process
  • 15. Ideas for Better Alignment – 6/9 🧐🧐 • Talk to customers (events, demos) Aligning Sales & Marketing – Roshan Cariappa 15 • Learn to pitch, sell and demo • Generating leads -> Influence opportunities
  • 16. Ideas for Better Alignment – 9/9 🧐🧐 • Drive ABM Campaigns Aligning Sales & Marketing – Roshan Cariappa 16 • Develop Sales enablement • Workshops & informal catchups
  • 17. Net result; Sales ❤️ Marketing Aligning Sales & Marketing – Roshan Cariappa 17
  • 18. If you could only follow 3 + 1 people Aligning Sales & Marketing – Roshan Cariappa 18 Jason Lemkin SaaS Dave Gerhadt Marketing Brian G Burns Sales Rory Sutherland Branding
  • 19. Thank you! Aligning Sales & Marketing – Roshan Cariappa 19 Roshan Cariappa ckcariappa@gmail.com linkedin.com/in/cariappack twitter.com/RoshanCariappa We’re Hiring!