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"Presentation Skills" by Steve
                                  Mandel




Presentation Q&A
American Pragmatics and Culture
Spring 2012
Ms. Candice Quiñones
"Presentation Skills" by Steve
                               Mandel




A Few Tips for Q & A
 Prepare
 Don’t Preface Answers
 Clarify
 Amplify
 Maintain Your Style
 Be Honest
 Involve the Whole Audience
 Follow the 25%-75% Rule
 Keep to the Point
"Presentation Skills" by Steve
                                            Mandel




Prepare for Questions
 Do your best to anticipate what types of questions you may
  be asked.
 Practice answering them.
 Some speakers prepare backup visual aids to use when
  answering anticipated questions.
"Presentation Skills" by Steve
                                                   Mandel




Don’t Preface Your Answer
 Try to avoid saying “That’s a very good question; I’m glad you
  asked it.”
   It can seem like a sign that you aren’t sure of the answer.
 At the end of your session, just say “Thank you for all of your
  excellent questions”
"Presentation Skills" by Steve
                                                Mandel




Clarify
 IF the question is long or complicated, try restating it to
  clarify.
   Use phrases such as: So your question was…?
 This can help you and remind the audience of the question
  as well.
 You can also do this to soften any possible hostile language
  used.
 It can buy you time when you are considering your response.
"Presentation Skills" by Steve
                                             Mandel




Amplify
 Repeat the question so that everyone can hear it.
   Sometimes the person who asks doesn’t speak loud enough.
 This also allows time for you to think.
"Presentation Skills" by Steve
                                             Mandel




Maintain Your Style
 Try to maintain the same level of composure that you had
  throughout your presentation.
 If you were calm and collected during your presentation, try
  to stay that way.
   Try not to sound nervous.
 If you change your composure, the audience might feel you
  lack confidence in your position or the information you
  presented.
"Presentation Skills" by Steve
                                            Mandel




Be Honest
 IF you don’t know the answer, say so.
 Just say, “I don’t know the answer, but I will find out and
  get back to you.”
 Or, if you know someone else in the room who might know
  the answer, you might ask them for help.
"Presentation Skills" by Steve
                                            Mandel




Involve the Whole Audience in
Your Answer
 Don’t be the speaker who gets involved with only the person
  who asked the question and ignores everyone else.
 Make sure that you answer the question for the whole
  audience and not just one person.
"Presentation Skills" by Steve
                                            Mandel




Follow the 25%-75% Rule
 Direct 25% of your eye contact to the person who asked the
  question.
 Direct 75% of your eye contact to the rest of the audience.
 Don’t ignore anyone.
 This keeps you in command of the situation.
"Presentation Skills" by Steve
                                           Mandel




Keep Answers to the Point
 Don’t stay on an issue too long.
 Speaking too long can bore the audience.
 Say just enough to answer the question and address the
  issue but not enough to bore people.
"Presentation Skills" by Steve
                 Mandel




Any Questions?

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Presentation Q&A

  • 1. "Presentation Skills" by Steve Mandel Presentation Q&A American Pragmatics and Culture Spring 2012 Ms. Candice Quiñones
  • 2. "Presentation Skills" by Steve Mandel A Few Tips for Q & A  Prepare  Don’t Preface Answers  Clarify  Amplify  Maintain Your Style  Be Honest  Involve the Whole Audience  Follow the 25%-75% Rule  Keep to the Point
  • 3. "Presentation Skills" by Steve Mandel Prepare for Questions  Do your best to anticipate what types of questions you may be asked.  Practice answering them.  Some speakers prepare backup visual aids to use when answering anticipated questions.
  • 4. "Presentation Skills" by Steve Mandel Don’t Preface Your Answer  Try to avoid saying “That’s a very good question; I’m glad you asked it.”  It can seem like a sign that you aren’t sure of the answer.  At the end of your session, just say “Thank you for all of your excellent questions”
  • 5. "Presentation Skills" by Steve Mandel Clarify  IF the question is long or complicated, try restating it to clarify.  Use phrases such as: So your question was…?  This can help you and remind the audience of the question as well.  You can also do this to soften any possible hostile language used.  It can buy you time when you are considering your response.
  • 6. "Presentation Skills" by Steve Mandel Amplify  Repeat the question so that everyone can hear it.  Sometimes the person who asks doesn’t speak loud enough.  This also allows time for you to think.
  • 7. "Presentation Skills" by Steve Mandel Maintain Your Style  Try to maintain the same level of composure that you had throughout your presentation.  If you were calm and collected during your presentation, try to stay that way.  Try not to sound nervous.  If you change your composure, the audience might feel you lack confidence in your position or the information you presented.
  • 8. "Presentation Skills" by Steve Mandel Be Honest  IF you don’t know the answer, say so.  Just say, “I don’t know the answer, but I will find out and get back to you.”  Or, if you know someone else in the room who might know the answer, you might ask them for help.
  • 9. "Presentation Skills" by Steve Mandel Involve the Whole Audience in Your Answer  Don’t be the speaker who gets involved with only the person who asked the question and ignores everyone else.  Make sure that you answer the question for the whole audience and not just one person.
  • 10. "Presentation Skills" by Steve Mandel Follow the 25%-75% Rule  Direct 25% of your eye contact to the person who asked the question.  Direct 75% of your eye contact to the rest of the audience.  Don’t ignore anyone.  This keeps you in command of the situation.
  • 11. "Presentation Skills" by Steve Mandel Keep Answers to the Point  Don’t stay on an issue too long.  Speaking too long can bore the audience.  Say just enough to answer the question and address the issue but not enough to bore people.
  • 12. "Presentation Skills" by Steve Mandel Any Questions?