Networking Skills in Latin America

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To demonstrate the networking skills gap for eight specified countries within Latin America, and across Latin America in aggregate.

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Networking Skills in Latin America

  1. 1. Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.Networking Skills in LatinAmericaResults Presentation prepared for:Cisco Networking AcademyJanuary 2013
  2. 2. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCProject Overview: Objectives• To demonstrate the networking skills gap for eightspecified countries within Latin America, and acrossLatin America in aggregate.• Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru, Venezuela• To identify variations between Network skills demandin Essential and Emerging Technologies.• Essential: Routing, Switching, Wireless, VOIP, Security Skills• Emerging: UC, Video, Cloud, Mobile, Data Center Virtualization• Ultimately, to illustrate the impact that future demandfor networking skills will have on the current need forincreased essential skills development.2
  3. 3. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCProject Overview: Approach• IDC utilized numerous sources to estimate the skillsgap in Latin America.• IDC forecasts• Demand-side interviews – Nearly 800 (encompassing multiplesize & vertical industry segments)• Publically available metrics – GDP, labor statistics, etc.• Supply-side interviews – to validate assumptions and provide anadditional checkpoint.• IDC constructed a highly detailed model that relied onmultiple inputs to estimate the supply and demand forvarious levels of networking skills in eight key countriesin Latin America.3
  4. 4. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCNetworking Skills‘ Gap Analysis: Fast Facts050,000100,000150,000200,000250,000300,000350,0002011 2015SkillsGapEmergingEssentialSupply of essentialnetworking skillsmust be sufficient tofill both the currentdemand, and alsoaccount formatriculation of staffto roles that requireemerging networkingskills.!139,800 Total296,200 Total4
  5. 5. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 5Overview of Total Network SkillsDemand in 2015 by Country05101520253035404550% Skills Gap in 2015
  6. 6. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC0100,000200,000300,000400,000500,000600,000700,000800,000900,0002011 2012 2013 2014 2015(TotalNetworkingSkills)GapSupply6Total Networking Skills GapSupply and DemandGap range is 27% to35% for 2011 to 2015respectively.Impact:• Greater risk in adoption• Greater use ofconsultants• Higher cost of staff• Slower adoption oftechnologiesDemandSupplyOverall: Gap is Growing between ―Supply‖ and ―Demand‖
  7. 7. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 7Network Skill Supply/Gap by SegmentGap-100,000200,000300,000400,000500,000600,0002011 2012 2013 2014 2015Supply GapEssential Networking Skills Emerging Networking Skills-100,000200,000300,000400,0002011 2012 2013 2014 2015Supply Gap-200,000400,000600,000800,0001,000,0002011 2012 2013 2014 2015Supply GapTotal Networking Skills
  8. 8. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCTechnology Growth:New Solutions Driving Investments8• In 2012, the ICT industrys shift to its third major platform of growth — built on mobile,cloud, social, and Big Data technologies — has accelerated, forcing the industrys leaders to makebold investments and fateful decisions.• "Mobility wins" will be the top theme of the year as mobile devices out ship PCs by more than 2 to1 and generate more revenue than PCs for the first time.• Big Data will join mobile and cloud as the next "must have" competency as the volume of digitalcontent grows.Source: IDC Latin America Unified Communications Tracker, Cloud Solutions and Enterprise Mobility – 20128%34%77%9%14%CAGR ‘12-’15*Data comes from IDC’s internal quarterly trackingNew Networking Solutions Revenue Growth $M (2011-2015)*$M$-$1,000$2,000$3,000$4,000$5,000$6,000$7,0002011 2012 2013 2014 2015Data Center- VirtualizationtechnologiesMobility technologiesCloud ComputingtechnologiesVideo technologiesUnified Communicationstechnologies
  9. 9. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 9QUESTION: Are you expecting to need new or extra skills in the following areas in the next 12-24 months?Factors Impacting Skill Demand:Horizontal and Cross-technology SkillsBase= All respondents N=767Source: Networking Skills in Latin America – IDC 201285%80%73%87%82%73%80%78%81%80%65% 70% 75% 80% 85% 90%General networking skills (maintenance &operations)PC hardware and software skillsNetwork design and architectureSecurity skillsWireless network skillsIP telephony and IP network skills (VoIP)Data center networking skillsUnderstanding how applications, such asunified messaging and video conferencingcan impact businessCross technology skills (i.e. multipletechnology skills in same person)Understand how the network can enable andimpact businessEssentialTechnologiesEmergingTechnologiesCrossTechnologies
  10. 10. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 10Factors Impacting Skill Demand:Perceived Value of Certifications has GrownQUESTION: Do you believe that it will become morevaluable for you in the future for people in your organizationwith networking skills to have professional certification?[SINGLE SELECT]Base=All RespondentsN=767Source: Networking Skills in Latin America – IDC 201258%31%7%3%1%0% 20% 40% 60% 80%Very ImportantImportantNeither Important norUnimportantSlightly importantNot at all importantFor ITprofessionals, certification isan important motivationalfactor.In the realm of new technologiesand the growing adoption ofoutsourced networkservices, professionalcertifications have become veryvaluable across all verticals.Especially of note are:Financial, Government, Health, Education, Travel/Transport/Distribution, as well as Telecom.
  11. 11. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC-100,000200,000300,000400,000500,000600,000700,000800,000900,0002011 2012 2013 2014 2015Total Networking Skills Growth inLatin America, (2011-2015)DemandSupplySkills Demand Growth - Overall Networking:Networking Skills Outpace Technology Growth11Source: Networking Skills in Latin America – IDC 2012The evolution of technologynecessitates more essential skillsto address additional demand forskills to support emergingtechnologies – particularly insecurity and data centertechnologies.Growth skill gap means there willbe 2 unfilled positions for eachemployed professional in securityand data center technologies by20150100,000200,000300,000400,0002012 2013 2014 2015174,866296,163Total Networking Skills Gap 2012-2015
  12. 12. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCSkill Demand Growth – Essential Networking:Security Skills Fuel Growth12Source: Networking Skills in Latin America – IDC 2012For professionals with a baselevel of networking skills, IDCprojects that in 2012, 68% willadd security skills, 22% willadd wireless, and 10% willadd VOIP technologies skills.-100,000200,000300,000400,000500,000600,0002011 2012 2013 2014 2015Essential Networking Skills Gap inLatin America, (2011-2015)DemandSupplyEssential Skills Gap 2012-2015-50,000100,000150,0002012 2013 2014 201591,958129,107
  13. 13. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCSkill Demand Growth – Emerging:New Technologies Drive the Skills Growth-50,000100,000150,000200,000250,000300,000350,0002011 2012 2013 2014 2015Emerging Networking Skills Gap inLatin America (2011-2015)DemandSupply13Source: Networking Skills in Latin America – IDC 2012IDC anticipates that staff withessential networking skills willbe called upon to augment theirskill set to support emergingtechnologies.The rapid adoption of newtechnologies will placeincreasingly greater demand oncompanies to find staff with theskills necessary to extract themaximum value fromtechnology investments.-50,000100,000150,000200,0002012 2013 2014 201582,908167,056Emerging Skills Gap 2012-2015
  14. 14. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCARGENTINABRAZILCHILECOLOMBIACOSTA RICAMEXICOPERUVENEZUELACountry Analysis14
  15. 15. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCArgentinaShift to Managed Services15Facts• Argentina is largely recognized as having a highlevel of professionals in the workforce.• It is relatively easy to find qualified personnel inArgentina – the lowest average Gap in LatinAmerica. (only 17% of survey respondentsindicated challenges in finding qualified staff)• 52% of companies report that individuals withnetworking skills will increase in value over time.• Organizations are often inclined to rely onmanaged services rather than provide their owninfrastructure.Recommendations• Companies are seeking staff with bothtechnical qualities as well as businessrelated skills and capabilities.• Partner with the Government.• Promote training on emergingtechnologies.•Argentina Total Demand forNetworking positions (2011-2015)• In 2012, 30,609 jobs in networking will be indemand with this number increasing to 37,369 by2015 (CAGR ‗12-‘15: 7%)-10,00020,00030,00040,0002011 2012 2013 2014 2015Supply Gap
  16. 16. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 16Argentina-5,00010,00015,00020,00025,00030,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-5,00010,00015,0002011 2012 2013 2014 2015-10,00020,00030,00040,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-5,00010,00015,0002012 2013 2014 20158,42711,6313,6003,8004,0004,2004,4004,6004,8002012 2013 2014 20154,1624,577-2,0004,0006,0008,0002012 2013 2014 20154,2657,054Annual additional demand for skills
  17. 17. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCBrazilInfrastructure Growing Quickly17Brazil total Demand Networkingpositions (2012-2015)Recommendations• Promote specialized courses with focusin new technologies mainly, data centersand security.• Building alliances with educationalinstitutions -- to provide courses -- canprove fruitful in achieving a greaternumber of trained individuals.Facts• Ranked second among countries in LatinAmerica for difficulty in finding technicallyqualified candidates.• 44% of employees have already takensome kind of network training courses.• Ongoing infrastructure deployment willincrease the gap very quickly.• In 2012, 239,653 jobs in networking will be indemand with this number increasing to 363,584 by2015 (CAGR ‗12-‘15: 15%)0100,000200,000300,000400,0002011 2012 2013 2014 2015Supply Gap
  18. 18. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 18Brazil-50,000100,000150,000200,000250,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-50,000100,000150,0002011 2012 2013 2014 2015-100,000200,000300,000400,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-50,000100,000150,0002012 2013 2014 201559,725117,187-10,00020,00030,00040,00050,00060,0002012 2013 2014 201530,28750,485-20,00040,00060,00080,0002012 2013 2014 201529,43966,702Annual additional demand for skills
  19. 19. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCChileLimited ―Gap‖, Strong Growth19Recommendations• Focus on non-routing & switching essentialskills and emerging skills which representa challenge for the country.• Cross technology skills will represent agood opportunity to meet the needs ofcompanies.• Raise awareness of institutions thatpromote specialized courses.Facts• Of the countries surveyed, Chile is thecountry where the most skilledprofessionals have been hired during thepast year.• IDC believes that the skill gap for routing &switching networking skills in Chile isrelatively low.Chile total Demand Networkingpositions (2012-2015)• In 2012, 24,493 jobs in networking will be indemand with this number increasing to 37,578 by2015 (CAGR ‗12-‘15 = 15%)010,00020,00030,00040,0002011 2012 2013 2014 2015Supply Gap
  20. 20. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 20Chile-5,00010,00015,00020,00025,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-5,00010,00015,00020,0002011 2012 2013 2014 2015-10,00020,00030,00040,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-5,00010,00015,00020,00025,0002012 2013 2014 201517,46623,195-5,00010,00015,00020,0002012 2013 2014 20157,02714,386Annual additional demand for skills-10,00020,00030,00040,0002012 2013 2014 201524,49337,581
  21. 21. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCColombiaActive SMBs driving network investments21Recommendations• Focus on new products and technologiessuch as collaborative applications.• Companies will focus in wireless andsecurity technologies.• Partner with Government for initiatives inthe SMB segment.Facts• There is significant difficulty in findingtrained personnel in Colombia.• Organic company growth necessitatesan increase in the need for additionalemployees with networking skills.Colombia total Demand Networkingpositions (2012-2015)• In 2012, 28,036 jobs in networking will be indemand with this number increasing to 37,782 by2015 (CAGR ‗12-‘15: 10%)010,00020,00030,00040,0002011 2012 2013 2014 2015Supply Gap
  22. 22. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 22Colombia-5,00010,00015,00020,00025,00030,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-5,00010,00015,00020,0002011 2012 2013 2014 2015-10,00020,00030,00040,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-10,00020,00030,00040,0002012 2013 2014 201528,03637,78218,00019,00020,00021,00022,00023,00024,0002012 2013 2014 201520,24923,235-5,00010,00015,00020,0002012 2013 2014 20157,78714,547Annual additional demand for skills
  23. 23. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCCosta RicaRapid Growth, Large Gap23Facts• Organizations in Costa Rica rely heavily onIT to support the business.• Companies are leveraging networks foradvanced purposes.• Most rapid growth of networks in theregion.• Companies approach service providers toobtain the support of certified professionals.Recommendations• Promote certifications that combinetechnical qualities with business strategiesin the workplace.• Exploit the high levels of investment withtraining in emerging technologies.• E-learning courses could be a way torapidly deliver courses and reduce the gap.Costa Rica total Demand Networkingpositions (2012-2015)• In 2012, 5,956 jobs in networking will be indemand with this number increasing to 9,214 by2015 (CAGR ‗12-‘15: 16%)02,0004,0006,0008,00010,0002011 2012 2013 2014 2015Supply Gap
  24. 24. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 24Costa Rica-2,0004,0006,0008,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-5001,0001,5002,0002,5002011 2012 2013 2014 2015-2,0004,0006,0008,00010,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-2,0004,0006,0008,00010,0002012 2013 2014 20155,9569,214-2,0004,0006,0008,0002012 2013 2014 20154,7557,063-5001,0001,5002,0002,5002012 2013 2014 20151,2002,151Annual additional demand for skills
  25. 25. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCMexicoDifficult to find qualified networking staff25Facts• 37% of companies found it difficult to findcertified professionals -- the highest inLatin America.• 63% of companies in Mexico are simplymaintaining their level of networkinvestment.• Massive current gap plus high demand foressential networking skillsRecommendations• Emphasize certifications that enableprofessionals to deliver technology―as-a-service‖.• Promote new technologies such asdata centers and UnifiedCommunications.Mexico total Demand Networkingpositions (2012-2015)• In 2012, 187,991 jobs in networking will be indemand with this number increasing to 280,541 by2015 (CAGR ‗12-‘15: 14%)050,000100,000150,000200,000250,000300,0002011 2012 2013 2014 2015Supply Gap
  26. 26. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 26Mexico-50,000100,000150,000200,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-50,000100,000150,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap-50,000100,000150,000200,0002012 2013 2014 2015118,583157,968-50,000100,000150,0002012 2013 2014 201569,409122,573Annual additional demand for skills-50,000100,000150,000200,000250,000300,0002011 2012 2013 2014 2015-50,000100,000150,000200,000250,000300,0002012 2013 2014 2015187,991280,541
  27. 27. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCPeruNetwork renewal driving investments27Facts• One in two companies are expected toincrease their budget in networking mainlybecause of the organic growth in theorganizations.• Peru is requiring more qualified staff.Recommendations• Emphasize capabilities and courses thathelp companies understand how thenetwork can enable and impact theirbusiness.• With many companies modernizing andupgrading their networks to support moreadvanced capabilities, training becomescrucial to maximize return on investment.Peru total Demand Networkingpositions (2012-2015)• In 2012, 12,838 jobs in networking will be indemand with this number increasing to 15,957 by2015 (CAGR ‗12-‘15: 8%)05,00010,00015,00020,0002011 2012 2013 2014 2015Supply Gap
  28. 28. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 28Peru-2,0004,0006,0008,00010,00012,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-1,0002,0003,0004,0005,0006,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap8,0008,5009,0009,50010,00010,50011,0002012 2013 2014 20159,27210,856-1,0002,0003,0004,0005,0006,0002012 2013 2014 20153,5665,101Annual additional demand for skills-5,00010,00015,00020,0002011 2012 2013 2014 2015-5,00010,00015,00020,0002012 2013 2014 201512,83815,957
  29. 29. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCVenezuelaGrowing interest in professional certifications29Facts• Within Latin America, Venezuela reported thehighest interest in certifications when hiringnetworking staff.• 68% of firms reported a high level of interest inongoing and future staff training.• Almost half of the companies recognized that newproducts and technologies require more staff.Recommendations• With Government playing such animportant role in the country, establishpartnership strategies.• Focus on data center networking skills.• A cross technology offer is appropriate forthis country.Venezuela total Demand Networkingpositions (2012-2015)• In 2012, 12,452 jobs in networking will be indemand with this number increasing to 14,791 by2015 (CAGR ‗12-‘15: 6%)05,00010,00015,00020,0002011 2012 2013 2014 2015Supply Gap
  30. 30. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 30Venezuela-2,0004,0006,0008,00010,00012,0002011 2012 2013 2014 2015EssentialNetworkingEmergingNetworking-1,0002,0003,0004,0005,0002011 2012 2013 2014 2015TotalNetworkingSupply Gap8,0008,5009,0009,50010,00010,5002012 2013 2014 20159,02510,188-1,0002,0003,0004,0005,0002012 2013 2014 20153,4264,603Annual additional demand for skills-5,00010,00015,00020,0002011 2012 2013 2014 201511,00012,00013,00014,00015,0002012 2013 2014 201512,45214,791
  31. 31. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCMETHODOLOGYSKILLS GLOSSARYAppendix31
  32. 32. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCResearch MethodologyNetworking Skills ModelIDC has leveraged the skills model developed by IDC on previous Ciscoskills projects. The Latin American skills model focuses on eight countrieswith primary and secondary sources:• IDC technology forecast data from syndicated research(Networking /security /wireless / VoIP/ mobility / UC / Cloud /Collaboration & Video and Data Center) such as productshipments and installed base data; and estimates for marketswhere research is not currently available• Macroeconomic data such as GDP growth, demographic data(student enrollment, industrial sectors, company sizes)• IDC enterprise survey to assess supply and demand of networkingskilled professionals and certifications• IDC interviews with 3 major IT service providers in Latin America32
  33. 33. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 33• Population• Labor Force• GDP• Company Size Demographics• IT Workforce• Unemployment Rates• Network , Security, Collaboration, Video,Cloud, Wireless Shipments / Spending• IT Spending Data• IT Spending % of GDP• IT Services SpendingBase Line Demand Base Line Supply• Technology Skills Employed• Workload Assumptions• Average Labor Costs• Internal and External BudgetsSupply ForecastDemand Forecast• Projected GDP• Projected Demand for Skills• Projected Network & Security Spending• Projected Network & Security Shipment• Projected Relevant Technology Changes• Projected Population• Projected Labor Force• Projected New Relevant GraduatesProjection 1 Projection 2 Projection 3Likely Projection Changed SupplyProjectionChanged DemandProjectionBase Line DataGap AnalysisModel Overview and Data Input
  34. 34. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCResearch MethodologySurvey Details• Interview type: Telephone- based• Respondent eligibility: Respondents were screened and qualified based on being responsible for network infrastructureand management of professionals involved in network design, deployment and support. The survey was conducted inthe native language of the respondents (Spanish and Portuguese).• Company size: 100+ employees• Verticals: Government organizations, Education, Health Services, Telecoms, FinancialServices, Manufacturing, Commerce, Media / Broadcasting / Publishing, Travel / Transport / Distribution, NaturalResources, Other Services• Notes:• Vertical data provided is statistically viable on an aggregate Latin American level (not by country, where results will be worded assuggestive of rather than conclusive‗)• Comparative analysis between 2007 and 2012 results on a qualitative levels, due to the differences in the technical design of the end-user samples34M.E. @ 95%
  35. 35. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCResearch MethodologySurvey Sample35Brazil Mexico Argentina Chile Venezuela Colombia Costa Rica Peru 100-499 500+0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%25.80% 21.00% 27.40% 23.30% 23.90% 37.70% 29.50% 33.80% 14.90% 51.40% 0.00%100.00% 12.60% 17.20% 10.60% 11.10% 13.10% 15.70% 12.60% 7.10% 100.00% 0.00%24.40% 29.40% 22.60% 22.20% 27.20% 23.20% 20.00% 16.20% 31.90% 48.60% 0.00%100.00% 18.70% 15.00% 10.70% 13.40% 8.60% 11.20% 6.40% 16.00% 100.00% 0.00%27.40% 20.20% 33.10% 31.10% 27.20% 18.80% 31.40% 25.70% 28.70% 0.00% 55.00%100.00% 11.40% 19.50% 13.30% 11.90% 6.20% 15.70% 9.00% 12.90% 0.00% 100.00%22.40% 29.40% 16.90% 23.30% 21.70% 20.30% 19.00% 24.30% 24.50% 0.00% 45.00%100.00% 20.30% 12.20% 12.20% 11.60% 8.10% 11.60% 10.50% 13.40% 0.00% 100.00%Country Company SizeTotalLess than100100-249250-499500-9991000+GovernmentorganizationEducationHealthservicesTelecomsFinancialServicesManufacturingRetail/WholesaleMedia/Broadcasting/PublishingTravel/Transport/DistributionNaturalResourcesOtherServices0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%25.80% 20.90% 21.40% 22.20% 28.60% 32.50% 25.80% 33.30% 34.60% 22.00% 9.80% 30.50%100.00% 7.10% 7.60% 8.10% 4.00% 6.60% 24.70% 14.60% 4.50% 4.50% 2.00% 16.20%24.40% 29.90% 24.30% 27.80% 17.90% 17.50% 26.80% 19.50% 26.90% 26.80% 34.10% 17.10%100.00% 10.70% 9.10% 10.70% 2.70% 3.70% 27.30% 9.10% 3.70% 5.90% 7.50% 9.60%27.40% 23.90% 25.70% 25.00% 35.70% 25.00% 28.90% 25.30% 26.90% 34.10% 31.70% 25.70%100.00% 7.60% 8.60% 8.60% 4.80% 4.80% 26.20% 10.50% 3.30% 6.70% 6.20% 12.90%22.40% 25.40% 28.60% 25.00% 17.90% 25.00% 18.40% 21.80% 11.50% 17.10% 24.40% 26.70%100.00% 9.90% 11.60% 10.50% 2.90% 5.80% 20.30% 11.00% 1.70% 4.10% 5.80% 16.30%TotalLess than100100-249250-499500-9991000+Vertical
  36. 36. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 36Gap AnalysisIDC‘s Skills Glossary• Full Time Equivalents: Full time equivalents are defined as spending 100%of their time working with the networking technology. This is the basis ofIDC‘s skills model• Skilled People: People that have, as part of their job function, someinvolvement in the planning, design, management, and support of networkingtechnologies• Core Networking Technologies: Includes Routing and Switching at alllayers and levels• Advanced Networking Technologies: Includes Network Security, Voiceover IP (VoIP), and Wireless Networking Technologies• Service Provider: A company that transports information electronically. Thiscategory includes Telecommunications Service Providers (TSP), Incumbentand Competitive Local Exchange Carriers (ILECs and CLECsrespectively), mobile wireless companies:• CAGR: Compound Annual Growth Rate or cumulative annual growthrate, defined by the formula:
  37. 37. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCContactsRicardo VillateVice Presidentrvillate@idc.com1.305.351.3020Romina AdduciDirectorradduci@idc.com54.11.4590.2398Evelyn PinedaManagerepineda@idc.com52.55.5010.1400Brian KlattDirectorbklatt@idc.com1.508.988.795537
  38. 38. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCESSENTIAL GUIDANCEFACTORS IMPACTING SKILL DEMANDFEEDBACK ON NETACADFORECAST ASSUMPTIONSInternal Use38
  39. 39. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCEssential Guidance• Focus product development by country considering core necessities(throughput) to reinforce advanced , new and cross technologies‘ training.• Make security course a module embedded within new technologies‘ training.• Further develop channels to market• eLearning• Business partners• Develop special programs for service providers‘ staff• Consider including further soft-skills training, especially the ability to analyzebusiness impact.ProductStrategy• Create awareness that value to the organization is created throughknowledge and progress toward new technologies which has as itsfoundation skills in ―core‖ technologies.• Raise awareness by participating in industry events and education forums• Promote benefits of certification highlighting impact on business results• Build campaign focused on telecom and media sectors.• Provide clear benefits of NetAcad graduates versus other professionals withnone or similar certifications.CommunicationStrategy• Local educational institutions: Diversification between technical and businessoriented universities / post-graduate programs• Local governments: Consider embedding programs as part of digital agenda• Consider a joint communication effort with large VARs and SIs (i.e. DimensionData, Promon Logicalis, etc.) to expand competency programs within theirown partner ecosystems.• Leverage recruitment opportunities through agreements with headhuntercompanies to identify timely hiring needs.Alliances /Partnerships39
  40. 40. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 40Source: Networking Skills in Latin America – IDC 2012Base=All RespondentsN=767Factors Impacting Skill Demand:Focus on Core, Security and Virtualization… Essential: Stable dedication tomanaging the networking platformas a foundation to businesscommunications. Security over timehas become a mandatory functionembedded within network operation Emerging: Network transformationis driving a strong focus on DataCenter / VirtualizationNote: Chart depicts total amount of hours dedicated to various networkingtechnologies within the organizationQUESTION According to the total number of people with networking skills (mentioned above), please distribute the total timethat those people spent in their work week on the following technologies:Time dedicated to network activities in a workweek (% of time)Median is used due to differences in business sizes2412121210108660 5 10 15 20 25 30NetworkingData CenterSecurityWirelessUCVoice IPCloudMobilityVideo
  41. 41. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCFactors Impacting Skill Demand:Growing Number of Networking Resources…5%28%35%19%1 to 2 3 5 to 10 11 or more41Total Networking-Skilled EmployeesQUESTION: Including yourself, please estimate the number of people in your organizationwith networking skills [SINGLE SELECT]Source: Networking Skills in Latin America – IDC 2012Base=All RespondentsN=767There are more Networking Professionalscompared to the 2007 survey. We observenetworking teams growing withinorganizations. This trend is mostly notedwithin Telecoms and Media-related as wellas Financial businesses.MEDIAN2007 20124 5
  42. 42. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 42Proportion of Certified EmployeesQUESTION: Could you please estimate approximately whatproportion of employees who perform network activities haveformal network certifications from HP, Alcatel-Lucent, Avaya, Cisco, Enterasys, Juniper, Huawei, HP, F5, etc.? [SINGLE SELECT]Base=All RespondentsN=767Factors Impacting Skill Demand:Professional Certification Remains LowSource: Networking Skills in Latin America – IDC 20120%5%10%15%20%25%30%35%0% 1-10% 10-20% 20-40% 40-60% 60-80% 80-100% 30% of respondents report that [networking-oriented] employees do not hold a vendorcertification. Brazil , Chile and Colombia are the countries thatevidence the lowest degree of professionalcertification. Chile is relatively mature/aggressive in theacquisition of technology, therefore this poses anopportunity for effective ways to certify theirindividuals in a timely manner to avoid skill gaps. In terms of verticals, Travel/Transportation/Distribution and Manufacturing are the leastadvanced segments in terms of professionalcertifications.
  43. 43. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 43QUESTION: Which vendor specific training courses have you or your team attended?Factors Impacting Skill Demand:Training Goes Beyond Cisco and MicrosoftBase=All RespondentsN=423Cisco and Microsoft havemaintained their footprint in skillstrainingHP and Dell will play animportant role in network skillsbased on acquisitions ofnetworking companies(3Com, Force 10)Vendor strengths by vertical• Cisco & Microsoft:Utilities, Education• HP: Healthcare, Media• Dell: Travel, TransportSource: Networking Skills in Latin America – IDC 20120% 20% 40% 60%CiscoMicrosoftHPDellIBMAvayaOthers
  44. 44. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDC 44Feedback for NetAcad:Academic SponsorsQUESTION: Thinking about certifications, which of the following elements do you consider to increase the value of yourcertifications?Base=All RespondentsN=767Top ranked responses reportedEmployers value vendor neutral-certifications.Compared to 2007, the value ofcertifications sponsored byeducational institutions hasdramatically increased in perceivedvalue.Source: Networking Skills in Latin America – IDC 201220%28%52%0% 20% 40% 60%Recognized by thegovernmentSponsored bytechnology vendorsSponsored by anassociation oreducationalinstitution
  45. 45. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCFeedback for NetAcad:Link Awareness, Approach and RecruitmentQUESTION: Are you aware of the CiscoNetworking Academy?42%33%56%40%32%55%40%39%45%0%20%40%60%80%100%YesQUESTION: Have you ever hired someone whotook Cisco Networking Academy courses?55% 51%42%50%62%68%57%62%57%Yes45NetAcad is perceived as an institution that is helping to meet the demand for professionals but there is aneed to connect NetAcad graduates to organizations looking to hire networking professionals [at the righttime] to close the gap.N=767Source: Networking Skills in Latin America – IDC 2012N=324, answered yes tothe awareness question81%87%75% 75%83%74% 76%100%86%YesQUESTION: Would you consider hiring aNetworking Academy student graduate?Awareness Approach RecruitmentN=324, answered yes tothe awareness question
  46. 46. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCFeedback for Networking Academy:Solid Reputation on the Skills0% 20% 40% 60% 80% 100%Technical SkillsSoft SkillsEnglish Skills1. Very Good2. Good46QUESTION: What are your impressions about the skills of the students from the Networking Academy considering the followingattributes?Base= Respondents who are ―aware‖ of Network AcademyN=324Source: Networking Skills in Latin America – IDC 2012NetAcad capabilities are well recognized.Organizations in Financial and Education sectors and the midmarket (100-499 ee.) have ―very good‖impressions about NetAcad.Opportunities exist to develop more awareness and recognition in Health, Media and Transportsectors as well as within large corporations (500+ ee.).
  47. 47. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCTechnology Growth RequiresIncreased Skills47• Demand for know-how inadvanced and new technologies inLatin America can best be filled byworkers with core networkingcapabilities.• IDC research has shown team skillhas the greatest impact onnetwork performance. Well-trainedteams focus on higher value-added activities, align technologywith the business and create morevalue for the organization.• To ensure networks and advancednetwork technologies meetbusiness goals, companies mustassure valid training and teamskills.Source: Impact of Training: Functional Excellence Leads toOperational Productivity (IDC#215762, December 2008)
  48. 48. Jun-13© IDC Visit us at IDC.com and follow us on Twitter: @IDCNetworking Skills ForecastAssumptions48Essential technologies will grow at CAGR of 14% 2011-2015• The next generation of IT will have at its core a robust foundational network.• As companies are continuously adding more elements to the network, specialization will becomecritical to companies to fulfill all requirements.• Demand will be driven by security technologies as more elements are connected to the networkincreasing risks and threats to information.• Wireless technologies are healthy and clearly benefiting from the explosion of mobile devices.• Optimization of WLAN is required as it is embraced as a key network access technology forapplications.Emerging technologies will grow at CAGR of 28% 2011-2015• Big Data technologies, tools, and services will turn information overload to information advantagewhich is the next competitive advantage opportunity.• Businesses are increasingly adopting mobile applications to communicate with their employees,enhance business processes, and streamline customer interactions.• Companies are turning to UC to provide the "glue" that unifies customers with their business strategiesand processes.

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