Models of Disability - an overview by Marno Retief & Rantoa Letšosa
Behind the Scenes of City Interaction Lab
1. City Interaction Lab 1
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
20/06/2016
Behind the scenes of:
A presentation by Stuart Scott
2. City Interaction Lab 2
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
A User Experience consultancy based at City University London.
Research Design
Evaluation Training
4. City Interaction Lab 4
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
Testing Facilities – User Testing PC
• Dual monitor, keyboard and mouse set-up
• Wired internet connection
• Widescreen monitors (not pictured)
• Independent arrangements for recording
and viewing
• Remove desktop clutter
• Side on to mirror to allow observers to see
face (unobscured by monitor)
• Latest AX software, and one version behind
5. City Interaction Lab 5
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
Testing Facilities – Mobile Testing
• Set-up on same PC as desktop testing to
enable both to be tested within same
session
• Capture users interactions with document
camera
• Capture device screen using mirroring
software
6. City Interaction Lab 6
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
Testing Facilities – Experience Lounge
• Domestic environment
• Useful for Smart TV / games testing
• Capture console output using HDMI
capture card
• Can also be used for one to one
interviews
10. City Interaction Lab 10
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
The Small Things
Dedicated
catering
points
External
Waiting
Area
Power &
Wi-Fi for
observers
Hide
observers
13. City Interaction Lab 13
+44 (0) 20 7040 3087
InteractionLab@city.ac.uk
A typical user testing project
Initial
enquiry
Kick off
meeting
Recruit
users
(2 weeks
min)
Prepare
test
materials
& run
pilot test
Run test
sessions
Write
report
Findings
debrief
15. #HCID2016 Save the Date!!
If you enjoyed todays event then join us on
Wednesday 14th September
for our half day mini conference the HCID Open Day.
Editor's Notes
UX is not just digital – can also be applied to service design
Sought feedback from clients, staff, students to inform the design of the space.
We have applied UCD process to Interaction Lab – I will explain how
Whilst a lot of this may look and sound straightforward that’s the point of good design.
Show of hands - Who has been to the Interaction Lab before? If you haven’t there will be lab tours towards the end of this evenings event.
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Whilst most people understand how user centred design and user experience related to the design of digital products. It’s not always apparent how the same thinking can be applied to a service.
In the 3 years since I began managing City Interaction Lab a lot of thought has gone into the design of the space and the visitor experience.
Quite a few people have asked me recently what is needed from a user testing facility.
I’d like to talk you through the decisions I’ve made to help you understand what’s needed from a user testing facility.
To provide guidance on what to consider when hiring a usability lab.
To provide useful insights into the set-up and running of a usability lab.
Introduce the Lab
City Interaction Lab are a UX Consultancy based at City University London
History – opened in 2003 – lab hire to full consultancy and training offering
Elaborate on service offerings
Structure of lab
Types of projects – Orchard, Virgin, Yotel, CRUK
Introduce me
6 years commercial UX experience
Managing lab for 3 years.
Worked at Newham Council, we are London, System Concepts
Worked on projects for BBC, Samsung, O2
More and more UX work is taking place in the field – however labs are still very important
Who has hired a user testing facility before?
Who has set-up a user testing facility before?
This is for you.
Dedicated suite of 3 rooms, with up to date technology
Will start by focussing on our testing facilities
Elaborate on slide
Talk through guerrilla testing and why lab testing is still important
Testing Space
More than just a PC in a broom cupboard
Branding – have banner stand behind participant so our logo is in every session video.
Technical set-up
Duel monitor / keyboard mouse set-up so facilitator doesn’t have to lean over participant and can troubleshoot
Wired network connection
Wired AV Set-up (running parallel to recording solution)
Have spares!!
The trouble with wireless keyboards / mice
Screen resolution – wide monitors versus square monitors
Desktop is better than laptop as can include HD Capture cards and can be upgraded.
Also need to ensure you have the latest versions of accessibility software, plus one version behind.
Elaborate on slides
Talk through image
Testing Space
Can you test mobile? Do they provide wireless mirroring of the device screen?
Have chargers near by
Ensure you turn off notifications
Technical set-up
Local wireless network needed for mirroring
Password protect mirroring, something short and memorable
Recording mobile testing – mirroring plus document camera
Use Airserver to mirrior iOS devices – looking into Android alternatives
iPevo USB Document camera
Use shield to protect from glare on the phone
Testing Space
Is there enough room to evaluate immersive applications (e.g. VR)
Does the lab provide a domestic set-up for smart TV / console testing
Can also be used to test mobile / tablet interactions in a domestic setting
Technical set-up
Wired AV Set-up (running parallel to recording solution)
Split HDMI output from console to go to TV , observation area and HD capture card on a dedicated PC
Stream player activity using a GoPro with a wide angle lens
VR testing requires space to walk around and barriers to stop participants bumping into things.
Observation spaces are important
It’s better if stakeholders attend the sessions.
Talk through two spaces and their purpose
Observation spaces need to be comfortable
Viewing needs to be hard wired, not reliant on software and local network
Needs to be out of site from participants
Ability to adjust audio would be helpful
Phone to call for help
Elaborate on pictures
Difference between basic and premium hire
Size of space depends on who needs to attend, what needs to be done
Useful to be geographically close to testing room as can then give follow up questions
Observation Space
How many people need to observe?
Would you benefit from discussion during the sessions?
Do you like to workshop during sessions?
Is there space for catering?
Is it comfortable?
Are one way mirrors worth it?
Make sure observers have enough power sockets.
Provide clear directions to your location on your invites
Make sure reception know who is coming – both observers and participants – and know who to call
If lab is far from reception ensure there is someone on hand to meet and greet
Ensure that participants are kept away from the observers and any running sessions
Ensure participants are offered drinks and are told where the toilet is
Keep doors closed so that participants do not see observers.
Make sure that catering is available and replenished throughout the day
Use templates for regularly used items, such as wifi password signs and participant lists to speed things up
Keep your lab away from passersby / your work space
Provide guest wifi so observers can work during sessions
How many people have hired a lab and found that the team have misunderstood their requirements or weren’t around when you needed them?
A lab is only as good as it’s team
They need to understand your project requirements and propose a suitable solution
As we are an academic facility we are used to improvising (testing telepresence robot, testing a syringe, testing VR)
A Lab is only as good as it’s team.
Leaders /strategists – who can ensure everything happens on time and that the lab remains current with industry trends (experience lounge / pervasive lab)
Every lab needs a technician on call, someone that understands the kit and can improvise if necessary
Researchers – should know how to use the kit or make the time to learn it in advance, should be well prepared
Also – back office staff to answer phones, meet and greet etc.
If you are hiring a lab ensure you have the teams mobile numbers.
If you are running the lab then make sure your phone is always charged and the volume is on.
Finally
You could have the best lab in the world but if the researcher you hire is no good then the equipment won’t help you and your project will have poor results.
We can help!
Two researchers, myself and a student or 2 students with my oversight
Here is structure of a typical lab user testing project. This can all happen within a month.
Timings
Deliverables