1. Group 5:
Angie Faucette
Carmen Delores Vincent
Cinda Holsombach-Ebner
October 2011 ASTD Advanced eLearning Instructional Design Certificate

2. Group #5 / Tutorial #1

3.  You are a new teacher, bright-eyed and bushy-
tailed. You are tasked with getting all students to a
certain level of competency in order to fulfill course
objectives and stay on schedule. You work in a
classroom setting with young vibrant minds. There
are 25 students in class and the principal would like
your class to have a 90% A average.

4. Say hello to Frank and Brenda.
As you can see, Frank has a not-so-sunny disposition. He is the person in class that disrupts you
and others and disturbs the learning process.
Brenda is a young girl who believes the world should revolve around her, and she shows her
disappointment when it doesn’t.
Your challenge is to diffuse a number of confrontational situations with Frank and Brenda, without
wasting a great deal of time and move the class along with the topics at hand. You only have 30
minutes to cover the topics and then there needs to be 20 minutes for the quiz that you give at the
end of class. When you click start, your time will begin and the clock will tick away. You'll have to
choose the right answer, or you’ll lose time dealing with the confrontation. Good luck!
START

5. TIME: 50 MINUTES
Hello class.
Today we are going to discuss addition and
subtraction and there will be a quiz at the end
of class. So, lets start by reviewing the
homework. Does anyone have the answer to
number one?

6. You see Frank raising his hand and are pleased that he is
getting involved. You call on Frank and he says.
“This is stupid. I don’t understand why we are wasting
our time learning this stuff. We will never really use it in
real life.”
How do you respond in this situation? Do you:
a) Tell Frank to leave the room and go to the principals office?
b) Thank Frank for raising his hand to participate, but share that his response
is disrespectful to those that are trying to learn and move on with the
lesson?
c) Ask Frank why he thinks this is stupid, thank him for sharing and give him
examples of how the information you are learning CAN be applicable in the
real world?
d) Ignore Frank’s comment and move onto another student who may give the
right answer?

7. a)Tell Frank to leave the room and go to the principals office. [incorrect – Subtract
3 additional minutes of time. Frank will now miss class and have a high likelihood of
failing the quiz. Also, his behavior was not addressed, so there isn’t a way for him to
modify it.]
b)Thank Frank for raising his hand to participate, but share that his response is
disrespectful to those that are trying to learn and wait until Frank gives the
correct answer.
[incorrect- Subtract 5 additional minutes of time. Waiting Frank out only
takes time away from class. His behavior has been addressed, but his
classmates are being punished for his behavior.]
c)Ask Frank why he thinks this is stupid, thank him for sharing and give him
examples of how the information you are learning CAN be applicable in the real
world.[correct-You have time to listen to Frank’s concerns as well as provide him
with a framework for why it is important to learn this. This will help the others
students as well. Then you can move on with the lesson.]
d)Ignore Frank’s comment and move onto another student who may give the
right answer.
[incorrect –subtract 8 minutes] Ignoring Frank discourages him from learning the
material and will cause him to continue to act out.

8. Group #5 / Tutorial #2

9.  You are a Kinkos associate. A client runs in
with a rush job. He/she needs this job
completed in 30 minutes. You have the
equipment needed to complete the job;
however as you send the job to the printer,
the printer won’t work. The client, along with
the long line of customers waiting for their
jobs that were submitted earlier, are growing
impatient.

10.  You have 10 minutes to get the printer
running or the clients in line will start to leave.
Each client represents lost revenue for the
company. You must take the necessary steps
to trouble shoot and fix the printer. You need
to get the items to print.

11. Call Service Department

12.  That was the wrong choice. The
second to last customer in line
just walked out of the door.
Calling Service cost the Company
both time and money. Only call
Service when there is nothing else
you can do.
Further investigation of parts that do
not appear to have any malfunctions
can cost you time you could use
actually solving the issue.

13. You Notice a
Flashing Red
You open the printer Light. Click here
door and there are no to investigate
visible paper jams. further.
Click here to
investigate further.
This Compartment
seems to be open.
Click here to
investigate further.
You open tray 1 and
paper appears
normal. Click here
to investigate
further.

14.  By Investigating these issues further you have
identified that the open Compartment has
stopped the Printer from printing.
 You shut the Compartment and the Printer
starts working.
 The customers waiting in line begin to cheer.
 You have saved your Company time, money, and
lost clients and are awarded with one paid day
off of your choice.