1.
THE MOST SPORTS THE MOST CANADIAN CONTENT

6.
10% Rapport 20% Qualifying 30% Presenting 40% Closing

7.
40% Rapport 30% Defining Needs 20% Describing Features & Benefits 10% Closing

9.
What activities are appropriate? How should they be organized? How much time will each activity require?

22.
Read the customer’s attitudes, body language — Listen…and don’t interrupt! — Show your concern… use positive body language

30.
QUESTIONS