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Body language[1]
Body language[1]
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Body Language

  1. 1. Leading the most People& how to talk DIFFICULT to them
  2. 2. OBJECTIVES • Understanding body language and how to respond to difficult people • Using body language for yourself and your empowerment • Understanding different people. • Teaching you something people rarely learn
  3. 3. DEFINITION • Body language refers to various forms of non-verbal communication, wherein a person may reveal clues as to some unspoken intention or feeling through their physical behavior. These behaviors can include body posture, gestures, facial expressions, and eye movements. • Body language is typically subconscious behavior, and is therefore considered distinct from sign language, which is a fully conscious and intentional act of communication. Body language may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression,attentiveness, boredom, a relaxed state, pleasure, amusement, and intoxication. • Body language is significant to communication and relationships. It is relevant to management and leadership in business and also in places where it can be observed by many people
  4. 4. WE KNOW THAT OUR BODY LANGUAGE AFFECTS HOW OTHERS SEE US.
  5. 5. MAIN ELEMENTS OF BODY LANGUAGE Body Language Posture Eye Contact Gesture Hands & Arms Speech Voice Tone
  6. 6. MAIN ELEMENTS OF BODY LANGUAGE • It should be standing tall with shoulders back, it shows confident but less arrogant POSTURE LEG DIRECTION UNCROSSED LEGS ANKLE LOCK AT ATTENTION LEGS CROSSED ( S TANDING) SPLAYED LEGS
  7. 7. MAIN ELEMENTS OF BODY LANGUAGE EYE CONTACT • Solid with “Smiling”Face, it really shows that this person respect for his/her interviewer/ person that he/she talk with RIGHT (LIES) LEFT (FACTS) DIRECT WIDENING BLINKING
  8. 8. MAIN ELEMENTS OF BODY LANGUAGE GESTURE HANDS AND ARMS • the less the movement, the better you are, since if your hand/arm gestures are small and close to your body, it really is showing that you’re a defensive person. CROSSED ARMS GRIP UPPER ARMS PALMS UP PALMS DOWN HANDS ON HEART FINGER POINTING
  9. 9. MAIN ELEMENTS OF BODY LANGUAGE SPEECH • Not slow, but clear, and easy to capture by the other person.
  10. 10. MAIN ELEMENTS OF BODY LANGUAGE • the voice should be moderate, which mean not too high and fast, not too slow and tiny TONE OF VOICE
  11. 11. WHAT SHOULD I LOOK OUT FOR? EYES MOUTH HEAD HANDS & ARMS LEGS & FEET
  12. 12. BEING DEFENSIVE • Hand/arm gestures are small and close to his or her body. • Facial expressions are minimal. • Body is physically turned away from you. • Arms are crossed in front of body. • Eyes maintain little contact, or are downcast.
  13. 13. BORED/CANNOT BE ENGAGED • Heads are down. • Eyes are glazed, or gazing at something else. • Hands may be picking at cloths, or fiddling with pens. • People may be writing or doodling. • They may be sitting slumped in their chairs
  14. 14. LY ING • Eyes maintain little or no eye contact, or there may be rapid eye movements, with pupils constricted. • Hand or fingers are in front of his or her mouth when speaking. • His or her body is physically turned away from you, or there are unusual/un-natural body gestures. • His or her breathing rate increases. • Complexion changes such as in color; red in face or neck area. Perspiration increases. • Voice changes such as change in pitch, stammering, throat clearing.
  15. 15. LY ING - TALK • Talk with too much details • They tell their story in strict chronological order LY ING - GES TURES • People will subtly ‘rehearse’ their story, but not their gesture. • During a convincing story look out for shaking of head, shrug of shoulders and hidden smiles of getting away with it. DUPING DELIGHT
  16. 16. CONCLUSION • Body language impacts a great deal of how we communicate, and can reflect quite accurately what's going on inside us. • Body language includes body movements and gestures (legs, arms, hands, head and torso), posture, muscle tension, eye contact, skin coloring (flushed red), even people's breathing rate and perspiration. Additionally, the tone of voice, the rate of speech and the pitch of the voice all add to the words that are being used. • It is important to recognize that body language may vary between individuals, and between different cultures and nationalities. It is therefore essential to verify and confirm the signals that you are reading, by questioning the individual and getting to know the person.
  17. 17. WE KNOW THAT OUR BODY LANGUAGE AFFECTS HOW OTHERS SEE US.
  18. 18. BUT DO YOU KNOW HOW BODY LANGUAGE CAN AFFECT YOURSELF?
  19. 19. WHAT DOES POWER DO TO OUR PHYSIOLOGY? TESTOSTERONE CORTISONE Power and effective leadership is not just how you show confidence and dominance but also how you react to stress.
  20. 20. EXPERIMENT TESTOSTERONE CORTISONE
  21. 21. CAN WE FAKE IT UNTIL WE MAKE IT?
  22. 22. WE FAKE IT UNTIL WE BECOME IT.
  23. 23. BUT WHY IS THIS IMPORTANT?
  24. 24. THE BULLY “IT’S ALL ABOUT ME” 1. DON’T BE DRAW INTO FIGHTS 2. OFFER REMEDIES 3. CALL FOR HELP 4. HAVE GROUP 360/FEEDBACK 5. DELIVER WARNING AND ESTABLISH AUTHORITY. 6. QUESTION ALL RUDE BEHAVIOUR 7. GIVE TRAINING 8. CLAP HANDS HOW DARE YOU QUESTION ME
  25. 25. THE COMPLAINER/ WHINER “IT’S SO TERRIBLE, SOMEONE F I X I T ” 1. CONSIDER THE COMPLAINT 2. MODEL THE OPPOSITE 3. BE SILENT (TRUST ME IT WORKS) 4. SET TEAM STANDARDS 5. RUN A TIGHT SHIP 6. DON’T TAKE IT PERSONALLY 7. AGREE AND MOVE ON 8. MAKE IT THEIR RESPONSIBILITY I CAN BE LOUD, GOOD MANNERS CAN WAIT. PEOPLE SHOULD HEAR ME TALK.
  26. 26. THE PROCRASTINATOR WASTES TIME BY THINKING “I CAN’T DO THAT” 1. PARTNER THE PROCRASTINATOR WITH ANOTHER VP 2. ASK THEM TO HELP WITH SCHEDULING 3. GIVE TIPS AND TRICKS 4. I T TAKES TIME (MAKE IT A HABIT) I’LL GET BACK TO THIS LAT E R . I NEED TO CHECK EMAIL. I NEED TO TALK TO THIS PERSON. OH END OF WORKING TIME! YAY !
  27. 27. THE PROCRASTINATOR ADDITIONAL TIPS UNDERSTAND WHY ! 1. DOESN’T HAVE SKILLS/ DATA TO COMPLETE JOB 2. TOO MUCH TO DO, NOT ENOUGH TIME 3. TIME MANAGEMENT ABILITY 4. POOR CONDITION 5. FEAR OF FAILURE 6. DREAD CRITICISM 7. POOR SELF-IMAGE 8. BORED/NOT CHALLENGED
  28. 28. THE KNOW-IT-ALL A KNOW-IT-ALL EXAGGERATES 1. POINT OUT THE DOWNSIDE 2. WORK CLOSELY WITH THEM 3. ASSIGN OTHERS TO WORK WITH HIM/HER 4. GIVE PRAISE WHEN IT’S DUE 5. KEEP THEM IN THE LOOP 6. DON’T TRY TO CHANGE THEM 7. ASK MORE QUESTIONS, INSIST ON BEING KEPT IN THE LOOP 8. INSIST ON MUTUAL RESPECT IT’S OKAY TO INTRUDE OR IMPOSE
  29. 29. THE SILENT TYPE CANNOT TAKE NEGAT I V E CRITICISM 1. INCREASE COMMUNICATION CHANNELS 2. SET AN EXAMPLE 3. ARRANGE FOR AN AUDITION 4. OPEN YOUR DOOR, BE APPROACHABLE 5. GIVE FAME 6. DO EVERYTHING YOU CAN, COMMUNICATION IS ONE OF THE EASIEST THINGS TO DEVELOP ZONES OUT/DOESN’T CARE WHEN IT COMES TO UPDATES
  30. 30. THE SOCIAL BUTTERFLY ASK A LOT OF QUESTIONS 1. PUT THEM TO WORK WHERE THEIR SKILLS ARE NEEDS 2. TALK TO YOUR TEAM ABOUT PROFESSIONALISM 3. ASK THEM TO SOLVE PROBLEMS ABOUT PEOPLE 4. USE THEIR PERSUASION A B I L I T I E S 5. ENSURE THEY UNDERSTAND YOUR BOUNDARIES VERY HANDS ON
  31. 31. NO PEOPLE SKILLS THEY ARE UNPREDICTABLE 1. DON’T TAKE IT PERSONALLY 2. DEVELOP IT IN THEM 3. TEACH ABOUT BODY LANGUAGE 4. EXPLAIN WHY 5. MAKE THEM WORK WITH PEOPLE DON’T CARE ABOUT BEING RUDE
  32. 32. NOW FOR THE HARD PART… WHAT ARE IS THE KEY BODY LANGUAGE TO a) IDENTIFY b) DEAL WITH EFFECTIVELY ! DIFFICULT INDIVIDUALS
  33. 33. L E T ’ S L I N K I T !
  34. 34. THERE’S MORE BUT LATER LAHH (:
  35. 35. Leading the most People& how to talk DIFFICULT to them

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