LotusLive

®

IBM LotusLive
Smarter collaboration in the cloud

March, 2009

© 2008 IBM Corporation

IBM Software Group | Lotus software

Agenda
 Why is SaaS Important?
 Cloud-Delivered Solutions
 IBM Lotus Collaboration Strategy
 Demo
 Security Rich Service
 Packaging and Positioning
 Customer Scenarios
 Compensation
 Call to Action

2


Why is SaaS Important?

Software as a Service is the delivery of application functionality via a
subscription model over the Internet. The customer does not take ownership of
the software but rather ‘rents’ a total solution that is delivered remotely.

SaaS adoption is being driven by businesses’ pursuit of cost savings and quicker implementations, as
well as wider availability of high-speed Internet connections…initial concerns regarding the SaaS
applications’ security and reliability have faded somewhat as the model has matured, Gartner added
Gartner – PCWorld
10/22/08

Gartner Sees Great SaaS SaaS still on the rise, despite
Enterprise App Growth Despite IT spending slowdown
Downturn ComputerWorld 02/09/09
eWeek 10/24/08
Gartner, Market Trends: Software as a
Service, Worldwide, 2007-2012, 8/08
McAfee builds SaaS arm -
Arrow Electronics Looks At Security vendor establishes a
SaaS, Networking Offerings business unit to house hosted SaaS market will trump economic woes,
offerings Inf oWeek 02/02/09 the harsh economic climate will actually
ChannelWeb 02/26/09

accelerate the growth prospects for the
SaaS Revenue Growing, Half of developers plan to work SaaS model as vendors position
Market Set To Double By 2012 on SaaS in '09 offerings as right-sized, zero-capex
Inf ormationWeek 10/23/08
ITWorld 01/12/09
alternatives to on-premise applications…
IDG - Silicon Republic
01/27/09
3


Companies in All Industries are Adopting SaaS
SaaS adoption up to 75% in industries that IBM serves

4


Cloud-Delivered Solutions

On-Premise vs. Cloud-Delivered

5


Two Types of Cloud-Delivered Services
Dedicated Hosted Solution Software on Demand
(aka Application Service Provider model) Public Cloud (aka Multi-tenant model)

Enterprise Cloud

Subscription but may have Perpetual Subscription-based
license for application
One-to-many users
One-to-few users
Multi-tenant
Multi-instance
Shared, public Infrastructure
Dedicated, private Infrastructure

Overall SaaS Characteristics
Customer fees are “Pay as you go” based on appropriate metrics such as: Per seat per month, per transaction, flat monthly fee

Provider is responsible for defining the architecture of the IT infrastructure

Provider is responsible for the deployment, operation & maintenance of the IT infrastructure.

Provider upgrades the software as new features are developed.

6


Customers Now Have A Choice on Software Delivery

On-Premise Cloud Delivered
MANAGED BY IT DEPARTMENT OR PARTNER IBM MANAGED

Software Appliance Dedicated Hosted Multi-Tenant
Environment SaaS Environment

Benefits Benefits Benefits Benefits
• Allows for advanced • Easy to install/ • Negotiated SLA s • Low cost of entry
customization to meet maintain • Monthly Pricing • Zero Infrastructure –
customer needs • Managed by available for hosting Reduced Overhead
• Managed by IT dept customer or partner • Can leverage toolkits • Risk Mitigation
• All data resides local • Toolkits available for available for • Flexible contracts
and inside the firewall customization by customization • Scales to meet
partner or customer • Updates are applied customer demand
• All data inside your transparently • Immediate access to
firewall the latest innovations

7


Business Models: License vs. Subscription

On-Premise SaaS

License Subscription

SW • Up front cost for for ownership of application. • Monthly or Annual fee for access to the
Pricing • Annual maintenance fees service.
• Dedicated Hosting requires a perpetual
Application license
Implementation • Hardware & resources required to design, • Training resources if desired.
Costs deploy, manage, maintain & support application • Increasing number of users or usage may
→ Increasing number of users may raise raise cost of subscription
cost of hardware server deployments
& IT support
Pricing Metric • Often based on metrics that are not directly • Often based on number of users,
aligned with usage (e.g. server type, number of transactions, or metered usage.
CPUs, etc.).

Agreement: • Passport Agreement • Passport Agreement,
• IPLA • Fixed Term Use
→ General Terms • Terms of Use
→ Program Transfer →General Terms
→ Limited Warranty →Limited Warranty
→ Limitation of Liability →Limitation of Liability
→ Country Unique Terms →Country Unique Terms

8


IBM Lotus Collaboration Strategy

9


IBM Lotus Collaboration Strategy

Applications that Enable Interaction Between the Right
Resources, Business Processes, and Information

Messaging & Collaboration Unified Communications Situational Applications &
Content Management & Social Software Integration

Online/SaaS
On-Premise

Appliance
10


Collaboration In the Cloud
Engage the Right Resources, Business Processes &
Information Across Company Boundaries

Our SaaS Strategy
• Deliver a set of services that dramatically simplifies and improves the business
interactions organizations have with their customers and partners
Execution
• Provide essential, easy-to-use and acquire business services for workgroups
• Offer integrated collaborative & social networking services connected to relevant
business services and applications
• Enable the ability to seamlessly work with people – outside or inside your company
• Create a business network of connected businesses

11


Introducing LotusLive

Files
My Network
Meetings
Events
Chat
Activities
Charts
Survey Forms
eMail

12


LotusLive Offerings – 2009

Web Conferencing Collaboration eMail

LotusLive Meetings LotusLive Engage LotusLive Notes
(Sametime Unyte Meeting) (Bluehouse) (Lotus Notes Hosted Messaging)
Full-featured Web conferencing service includes Full-featured, dedicated hosted Email service.
polling, hand raising, record & playback . An integrated suite of Web collaboration (rich client – available now, DWA – coming soon)
and business networking solutions
including:- Supports 27 Languages
• Supports G1 languages
• On line Meetings • Survey Forms Available Today
• Files • Charts
Available Today • Instant Messaging • Profiles and Contacts Additional Add-ons
• Activities
LotusLive Mobile for Blackberry
Available Q2 ‘09 Pricing – TBD Available 1H ‘09

LotusLive Sametime IM
Pricing - TBD
LotusLive
Available 1H ‘09

LotusLive Events
(Sametime Unyte Events) Connections
Internet-based event capabilities. Provides An integrated suite of Web collaboration LotusLive iNotes
tools to create & manage webinars. and business network ing solutions Web-based Email service with group calendar
including:- & shared contacts.
Available Today

• Files • Profiles and Contacts Language support - TBD
• Activities • Instant Messaging Pricing - TBD

Available Q2 ‘09 Available Q3 ‘09

The information on the new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The inform ation on the new product is for informational
purposes only and m not be incorporated into any contract. The information on the new product is not a comm
ay itment, promise, or legal obligation to deliver any material, ode or functionality. The developm ent, release,
and timing of any features or functionality described for our products remains at our sole discretion.

13


LotusLive Engage LotusLive Business Services

high-level
architecture Contact
Mgmt.
Activities Forms CRM / HR
All interconnect lines
are REST or Web service
calls (except UC) Store &
share
UC Instant Web Internet Travel
Live
Client Msg. Meetings
UC Charts
protocol Third party and
ISV services

Browser Common Social Fabric
Services: e.g. name resolution,
Internet navigation, search, etc.

Some App making Directory &
REST calls Authentication
(e.g. Skype or Business network BSS &
MS Office) Tagging, rating, Subscr. Mgmt.
File
feedback & reputation System
user-generated content
Monitoring &
OSS
Database
System
LotusLive web
Front end Common infrastructure and back end services

Basics: (1) Loosely coupled “assembly” (2) Open identity systems (3) Collaborative multi-tenancy
14

IBM
IBM Research | Collaborative User Experience

Worldwide Delivery – Points Of Presence

 Utilize Partner Overlay Network
 Reduced bandwidth cost
 Deployed 5 Remote Points of Presence (PoP)
 Additional 5000 Points of Presence (PoP)
 Traffic compressed and encrypted between PoP
& Data Center
 Amsterdam
• Before PoP 2.5x Slower than US
• After PoP 1.3x Slower than US
DB2

Ashburn, VA, USA

Points Of Presence

IBM Software Group

Bluehouse Architecture – bluehouse.lotus.com
Red Zone Yellow Zone Green Zone

Apache / WAS CE Cluster Outbound Mail
Gateway
Apache / WAS CE Node 1
WebSeal smtp
Apache / WASNode 1 2
Tomcat CE Node
Commons
Apache Server 2 WAS CE
https FileR
My Network Files BSS
AnalyzR
See additional
Client Browser http WebFront Forms
Activities documentation for detailed
Activities http architecture
http
HT T P(S) Charts

Reverse Web
Lotuslive.com
Proxy Meetings http
LotusLive
Engage instant WebSphere
messaging
Im.lotuslive.com WAS Node 1
Port 1533 Lotus TurboForms

Secure http
Sametime MUX service
im.lotus.com 1516
Domino 7.0.3 DB2 Server Cluster
Sametime Domino 7.0.3 HA DR
Server are NAS N3700
RedHat Enterprise storage device
Except Sametime NFS Mounted
which is windows
Global e-business Transformation (GeT)
16


Lotus Live Engage – Extend your Investments

“LotusLive”

Partner Private Label or Co-label
Third Party Integration
IBM Content
Content Providers Traditional ISVs
Sam etim e Unyte
Web Contact Business ISV eM ail
Store & Share M anagem ent Online eMail Services Content integration Integration
Conferening

Form s Chat Activities Live Charts

APIs

Operations
Administration

17


Who Benefits from LotusLive?
 Enterprise clients
 Use IBM as a single provider for all collaboration and e-mail needs, serving the entire spectrum
of occasional users and mainstream users, whether on-premise or online

Small business clients/Departments
 Access a complete portfolio of online integrated e-
mail and collaboration services, from IBM on an
affordable, pay-as-you-go basis

Partners (i.e.Telecoms, ISPs)
 Resell LotusLive services including white label
ability to package and sell LotusLive services to
under their own brands

18


LotusLive: User Types

Trial Users Paid Subscribers Guests

Become Invite

Trial Users: Subscriptions: Guests:
• 30-day trial • Named users • Invitation only from a subscriber
• All services • Monthly or Yearly • Basically a reader
• Up to 100 people • Restricted ability to initiate
in your company collaboration
• Limited to 25MB storage

19


Demo

20


Security-Rich Service

21


Lotus SaaS Security Strategy
Security through the entire lifecycle and stack
 From a hardened data center, to people and processes, and infrastructure and
application level
 Drawing on IBM's deep expertise in security, from research, to development, to services
The organization is the core building block for protection and sharing
 Easy sharing with all organizational members
 Administrative controls on security and sharing options across organizational boundaries
 IBM research prototype uses smart processing to identify confidential data leakage
before it happens
Useable and useful security throughout
 Secure defaults
 User and administrator views into collaboration activities and protections
 Expanded options through third party integration
Exploring early managed encryption partnership - technology preview available

22


LotusLive Security
LotusLive draws on IBMs world-class experience in security
 Business-ready - Not advertising-based (no data mining)
 Comprehensive policies on privacy and client data protection

Three pillars of LotusLive Security
 Security-rich infrastructure
 Policy enforcement points provide application security
 Human-centered security – keeping the end user in mind

Protecting your information through governance, tools,
technology,
techniques, and personnel
 Governance policies based on years of experience
 IBM software for security (e.g. Tivoli)
 Experienced personnel drawing from IBM's rich heritage in security

23


Q&A

24


LotusLive Meetings (Lotus Sametime Unyte Meeting) Web Conferencing
A complete reservation-less Web conference service that is
browser based, easy to use and cost-effective

Benefits
 Easy to use, intuitive interface
Publishing Application Recording Annotation
 Single point of management for video and Sharing

Web conferencing service
 Accessible anytime, anywhere via a Web
Polling Chat Events
browser
 Credentials-based meeting access
Differentiators
 Dedicated one-call customer support
 Security-rich network
 Calendar integration with IBM Lotus
Notes & Microsoft® Outlook  Flexible meeting management with
attendee lock & participant roster control
 One-click start of a Web conference from
IBM Lotus Sametime messaging  Multiple-language support (9 languages)
 Acceleration of service performance for
international customers
25


LotusLive Events (Lotus Sametime Unyte Events) Web Conferencing
A simple, intuitive user interface for managing web
conferencing events

Benefits
 Registration page with custom logo and event
description

 Streamlined event creation process

 Upload presentation content in advance

 Rehearsal feature allows Presenters to get
prepared and test system Differentiators
 Seamless integration with Lotus Sametime
 E-mail validation for all registrations reduces
Unyte Meeting
anonymous registrations
 3 pre-event e-mail reminders with customized
 Registration auto-approval option scheduling options

  2 post-event e-mails for attendees and non-
Export registrant details to CSV/Excel
attendees
 iCal attachments for easy scheduling

26


LotusLive Engage Collaboration
Online web conferencing, collaboration and social networking service
designed for business allowing customers to work smarter before, during and
after a meeting
Features
Benefits
Always ready on-demand online meeting room. Easily
 Work beyond the boundaries of your company Meetings invite others to join and share a file from the Store and
 Share information more easily with their Share service.
customers, suppliers and business partners.
 Securely connect from anywhere, anytime via a Files Share targeted business materials quickly with an
Web browser and internet connection entire community or just an individual.

 Work beyond the boundaries of a company &
outside of firewalls Activities Create, prioritize and share information, documents
and To-Do lists.
 Affordable and accessible for companies
 Lower upfront investment,
 No IT staff required for implementation
My Add customizable, shareable contact information and
 Extremely easy to acquire. Network leverage social networking features to connect with
others.
 Work-ready integrated business applications
Instant
Differentiators Messaging Locate a contact in the LotusLive community and
start a real-time discussion about new opportunities.
 No mining of customer data for advertising, or
other purposes.
Forms Create a survey and quickly visualize your survey data
 Seamless capability for integrating on-premise through different types of charts, graphs, diagrams,
(e.g. .Net, Java, Domino, SAP, Filenet, etc.) and and maps.
cloud based applications to the end user
Live
 Built on Web 2.0 based social networking model Charts Upload or create datasets and let Live Charts create
for more effective collaboration an instant graphical view to share with others.

27


LotusLive Connections Collaboration
Online collaboration and social networking service
designed for business

Benefits Features
 Extend business processes and work teams to
include individuals outside of your company
Files Share targeted business materials quickly with an
 Avoid confusion of email attachments entire community or just an individual.
 Share information more easily with customers,
suppliers and business partners. Create, prioritize and share information, documents
Activities and To-Do lists.
 Securely connect from anywhere, anytime via a
Web browser and internet connection Add customizable, shareable contact information and
My leverage social networking features to connect with
 Affordable and accessible for companies Network others.
 Lower upfront investment,
 No IT staff required for implementation
Instant Locate a contact in the LotusLive community and
 Extremely easy to acquire Messaging start a real-time discussion about new opportunities.
Differentiators
 No mining of customer data for advertising, or
other purposes.
 Built on Web 2.0 based social networking model
for more effective collaboration
 Seamless integration between services
28


LotusLive Notes eMail
Lotus Notes Hosted M essaging – Full-featured Rich Client

 Benefits
Extensive Lotus Notes expertise available 24x7 from
IBM.
Predictable costs with minimal upfront investment.
Have IBM help mange security threats to your
messaging environment.
Features
Assistance from IBM with certain regulatory
 E-mail, calendaring and scheduling with 1 GB mailbox per
compliance.
user.
Potential for improved availability and reliability over in-
 IBM Lotus Quickr® Personal Edition with 50 MB storage.
house or on-premise deployments.
 Two Service Level Agreements (SLA) options available,
Benefit from the latest Lotus Domino release features
99.5% or 99.9% backed with with financial commitments.
while minimizing update and prototype efforts.
 Antivirus and antispam services.
Quickly roll out Notes capabilities to new users in your
organization  Enterprise-class servers, network, storage and firewall in
an IBM data center.
Differentiators
 Security-rich, reliable and highly available infrastructure.
Leverages extensive IBM experience in hosting
enterprise-wide,  Integrated platform, process automations and innovative
management tools.
Highly available messaging environments for midsized
to large enterprises.  Standardized reporting and administration through the IBM
iSRVCE console.
IBM brings you extensive Lotus Notes expertise
Industry-specific business insight, and technology
capabilities to help you align IT investments with
business goals.
29


LotusLive iNotes eMail
Web-based eM ail and calendar service

Benefits
Predictable costs, usually on a per-user/per-month
basis
Industry-leading spam protection
Real-time updates against viruses and malware Features
On-demand addition of new services when you need  Full-featured Email (HTML and AJAX), POP3, IMAP4, &
them Authenticated SMTP
Fully branded products, payments, and support  SSL Encryption, secure password recovery
 Mobile & Push Email
Differentiators  SMS Gateway (mail-to-SMS & SMS-to-mail)
Simplified administration
 Email alert (desktop message notification)
Fast implementation
 Mail Forwarding and Filtering
Low start-up and monthly costs
Unmatched branding and customization capabilities  Domain Management Tool (email administration interface
for domain admins)
Seamless integration with triple play services
provisioning systems, log-in systems, payment  Customer Service Tool (email administrative interface for
gateways enterprise admins)
Proven scale and reliability  Guaranteed Service Levels with 24x7 Monitoring
Full Set of APIs to help integrate our service with yours  Industry-leading Spam and Virus protection

30


LotusLive e-mail: Options for every worker

Notes Rich Client iNotes iNotes Webmail

Audience Audience: Audience:
Task Workers – Boundary Workers:
Knowledge Work ers –
• Tend to work only with data and information, • Create and consume, but don't transform or
• Work s with ideas and manages teams
not ideas. manage information
• Wants to be able to develop and improve
• Create and consume, but don't transform or • Wants easy access to information;
processes and forms; encourage
manage information Standardized process and forms; list
collaboration; create work space
• Needs to be able to find facts quick ly; create management
environments
documents; Edit, write & process information • Doesn't tend to do free-form document creation
• Needs to create, consume, transform and
• According to some reports this category of • This type of user typically work s in some k ind
analyse data
Information Work er makes up 80% of the of administrative, secretarial or receptionist
• Work s in an unstructured, free-form way,
user base in most organizations. role.
maybe starting with a set of ideas which
• Examples of this type of work er include bank
are collaborated on and built into a new
clerk , call center operator, nurse and people
document/report/form/business process.
in supervisor roles:
• Examples of this type of work er include
• ~80% of Information Work ers fall into this
middle/senior managers, consultants,
category
mark eting execs.

Need: Need: Need:
• Constant access to e-mail • Occasional access to e-mail
• Regular access to e-mail • No scheduling requirement
• Rich client solution
• Thin client solution • Low cost solution
• Full featured mail, calendaring, scheduling
• Full featured scheduling
• Domino Applications
Solution/Client: Solution/Client: Solution/Client:
• LotusLive iNotes (POP3/IMAP)
• Lotus Notes and Domino (on Prem) • Lotus Notes and Domino (on Prem)
• Notes Rich Client • Foundations – Appliance based mail and
• iNotes Web Client calendaring
• Notes Rich Client
• LotusLive iNotes

31


Extend a Customer’s Reach
Click to Cloud – Online solutions to augment current investments

LotusLive online services….
…uniquely integrates with existing, on-premise Lotus products.
…extends customer investments with familiar web 2.0 user interface
…extends powerful Lotus collaborative capability to the cloud

LotusLive - An Extranet Solution for Companies
32


Lotus Notes Client – Click to Cloud

Drag and Drop
attachments
from your email
into LotusLive
Store and Share
Tech Preview
33


Eclipse Plugin – Single click to launch meeting

Multi-select
names in your
ST contact
list to send a Single click to
link to your start your
meeting meeting
Tech Preview
34
Tech Preview


Notes DB Integration - xPages

Share files
from Notes
discussion
DB to
LotusLive
Store & Share Tech Preview
35


LotusLive Meetings: Mobile Access

Includes
• Published
• presentation mode
• (with pointing and annotation),
• Participant list and chat
• Implementation of application Tech Preview
sharing
36


LinkedIn: Network Expansion

Integrated
LinkedIn
contacts

Easily
share files
with a
single
click

Tech Preview
37


Salesforce.com: Extending the capabilities of your sales
force
Simplifying and improving customer interactions, by creating linked value between business processes, and enriching customer
interactions. Easy to access and easy to use. Integrating with business processes across organizational boundaries.

Auto
name
populatio
n

Create a Manage Activity
meeting directly from the
or activity your opportunity

Tech Preview
38


Skype: Unifying communication and collaboration
A unified communication and collaboration experience. Skype out to people from LotusLive. Launch your Skype client directly from
LotusLive. Import contacts to LotusLive to instantly collaborate with your Skype contacts

Call
LotusLive
contacts

Tech Preview
39


Prolifiq: Extending LotusLive –keep content updated via LotusLive Files, and
send linked directly from LotusLive to members of their business
Multi-Point integration
Whencontent with LotusLive, their customers are now able to easilynetwork.

Single-Sign-
On with
LotusLive
Maintain
LotusLive
experience

Embedde
d partner
solution

Tech Preview
40


Enterprise & SMB collaboration challenges are similar

 Sharing outside your organization

 Information stranded with a single
individual

 Locating content that already
exists with your organization

 Identifying people who can help
you get business done

41


Collaborative Multi-tenancy

A Social Network for business

42


IBM Lotus Partner Opportunity

43


Partner Opportunities
 Today
 LotusLive Meetings (Lotus Sametime Unyte)
 Resell LotusLive Meetings via Passport Advantage
 White Label Web Conference Service via Conference Service Provider (CSP)
 LotusLive Engage
 Open Beta: Register (your company & your customers)

 Tomorrow
 LotusLive Engage 2009
 Resell LotusLive Engage/Connections/iNotes via Passport
Advantage
 Resell LotusLive Engage/Connection/iNotes for CSP’s
 Managed Integration Partners (ISV, SI)

 Future
 LotusLive Services
 Open Integration Partners (ISV, SI, Telco, ISP, CSP)
 White Label Services
44


Providing a “private label” approach for marketing
under the partners’ own brands
 Outblaze assets bring a unique multi-tiered administration model for partners
 Reseller Administration - manage multiple companies within a reseller environment
 Company/customer service administration -manage all domains within a company
 End Customer Administration - create accounts add storage / features
 Domain management tool allows a customer administrator to manage their company account

 LotusLive Meetings and Events API’s
 Meeting services has set of RESTful APIs that allow for the following:
 Accounts, subscribers and customers management
 Sign-on to conferences and session management
 Getting real-time notifications about session events
 Managing presentation content
 Retrieving session recordings
 Integrating call control options into participant roster
 Getting real-time CDR and billing feeds
 Mash-up style integration within other web based apps

45


LotusLive Offerings

 LotusLive Offerings
 Passport Advantage SKUs GA
 Multi-year SKUs (2 year and 3 year) GA
 Concurrent Licenses via SBO GA

 Total Contract Value (TCV) 01/09
 Full TCV Revenue Recognition (12 / 24 / 36)

 SVI Participation 04/09
 VAP Participation Planned

 Residual for subsequent renewal In Discussions
 (Full Reoccurring Revenues)

46


Enterprise Service Delivery
IBM has Deployed its Services with High Availability
Enterprise Class Data Centers

IBM delivery centers are configured to allow multiple
network carriers into the data center.
• Enables high availability of network traffic
• Provides redundant connectivity to ensure
continuity of service

• The delivery centers utilize world class power
management systems to provide efficient, scalable and
redundant power to our systems and infrastructure.

The IBM delivery centers have deployed state of the art
security and access control features
Includes environmental controls such as
Efficient cooling systems
Biometric cage controls
Physical monitoring
Environmental security solutions

47


IBM has deployed High Performance
Network Services and Operational
Capabilities

The network infrastructure includes extensive
Quality of Service (QoS) controls.
• Allows IBM rapid scalability and infrastructure
enhancements, event and issue correlation,
performance monitoring & reporting
• Uses Integrated Alarms to identify common
infrastructure and system errors and issues
Leverages globally distributed network access
points, to ensure consistent and reliable
application performance and routing.
Deploys a fault tolerant and redundant backbone
to ensure consistent availability
Utilizes a layered high availability firewall
infrastructure to isolate and secure data.
Deployed network intrusion detection and
prevention infrastructure.
Includes security event correlation and integration

48


Information Protection Services

LotusLive leverages IBM’s Information
Protection Services (formerly Arsenal
Digital) to provide robust data and systems
backup and recovery capabilities.
Utilizes a local device to capture and
retain backup data and information
Replicates local backups to another
IBM Data Center to ensure high
availability and recover services

49


Security and Compliance
IBM has deployed Industry Standard Security and
Compliance Management practices
Real Time Antivirus support services with on demand scanning
capabilities for the LotusLive environment.
• IBM uses a robust commercial AV product which is
deployed not only on the system servers but within the
application to provide immediate real time scanning
on file store and share.
LotusLive Security Assurance Activities
• IBM performs quarterly security configuration reviews of
all systems and Infrastructure
• Performs periodic vulnerability scanning of the network
and servers
• Periodic independent application and infrastructure
reviews.
IBM SaaS Dedicated Security Organization
Provides clear security management activities
surrounding both the network, infrastructure,
applications and supporting services.
Responsible for the delivery of security capabilities as
well as the specification and design of security Security
architecture and compliance management
technologies and processes

50


Compliance
IBM Compliance programs are deployed throughout
the Delivery environment
CSO
Management
IBM Compliance
Corporate Audit
Business Controls
IBM’s approach to compliance is a multi-layered.
Periodic compliance programs that address all
elements of the service environment
System development lifecycle including code
reviews, code control and accountability
Programs have been established to enable
application and infrastructure reviews at the
corporate level.
Business process based reviews through project
cycles.
IBM compliance programs mandate periodic
self assessments and production scanning and
reporting of compliance posture.
Privacy reviews to ensure customer data
protection
IBM ensures that data center and operational processes are
consistent with SAS70 Type II controls testing.
IBM enforces that all third party services providers are
SAS70 Type II certified
IBM is planning SAS 70 Type II certification of the
service delivery environment
51

LotusLive Meetings & Collaboration: International Plan
2009
International Toll- Free Support

• Brazil • Bolivia
• Canada • Chile
• China • Colombia
• Denmark • Costa Rica
• Germany • Dominican Rep.
• India • El Salvador
• Norway • Hungary
• Sweden • Ireland
• Switzerland • Israel
• UK • Korea – South
• Australia • Malaysia Multiple Language Support Performance Acceleration
Currently Enabled
• Mexico Phased approach for LotusLive offerings
• France
• Hong Kong • Netherlands
• Italy • New Zealand
• Panama • Chinese • San Paolo
• Japan
• Peru • Japanese • Amsterdam
• Russia
• Portugal • Korean • Sydney
• Singapore
• Puerto Rico • French • Tokyo
• Spain
• Taiwan • German • Bangalore
• South Africa
• Uruguay • Italian
• Argentina
• Venezuela • Spanish
• Austria
• Brazilian Portuguese
• Belgium
• French Canadian

Note: Multiple-language support coming 06/2009 for Engage & Connections

52


Collaboration moves online: Discover. Connect. Interact.

A way to reach beyond the walls of your organization to connect and
engage with colleagues, customers and partners.

A way to maximize your existing technology investments while
incorporating new ones
A way to innovate, grow and build your business.

A way to Work Smarter
53

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2 IBM Software Group | Lotus software
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Amsterdam

San Jose, CA
Ashburn, Virginia Tokyo, Japan

Bangalore, India

Sydney, Australia
São Paulo, Brazil

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