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Innovation in Government
Challenges & Opportunities
UAE 2015 Government Organizations Strategy Development Conference
March 11 – Burj Al Arab – Dubai

Christian De Neef
Fast Track Consulting – Brussels
biznessence – Brussels & Sao Paulo




b biznessence
e
Who was leading the market in
  “smart phones” in 1998?
   smart phones




Then why didn’t Nokia bring the
         ydd      o       g
   1st Blackberry to market?
                 b
                 e
2009-03-11                    2


              biznessence
Who was leading the market in
“personal music players” in 2001?
 personal       players




 Then why didn’t Sony develop &
        ydd       o yd     op
       market the iPod?
                  b
                  e
  2009-03-11                  3


               biznessence
Who was leading the market in
“stunning skylines” 25 years ago?
 stunning skylines




Then why isn’t the Dubai s y
        ys          u    skyline
    located on a US Coast?
                  b
                  e
 2009-03-11                    4


               biznessence
The Right Behavior, Mindset
     h     h    h          d
        Vision
        Leadership
        Startup mentality
        Professional approach
        The right timing
             ight




                              b
                              e
2009-03-11                               5


                           biznessence
Innovation & Government

                        Drive/Encourage




              Innovative                     Innovation
             Government                         Hub


                   Creating the right conditions




                                  b
                                  e
2009-03-11                                                6


                               biznessence
Understanding Innovation…
  d      d
Every solution to a problem has already been
found/applied elsewhere!
  Possibly in another context, industry, or even
                        context industry
  scientific discipline…
Innovation is happening/can happen
anywhere
  Organizations that are “open” to innovation will
  ultimately reap the benefits
           y    p




                         b
                         e
                      biznessence
Understanding Innovation…
  d      d
Let’s look at the “invention” of the Light Bulb!
First electric light: Humphry Davy (1800)
    English scientist connected wires to a battery and a piece of
    carbon, the carbon glowed, producing light (an electric arc)
Carbon paper filament: Sir Joseph Wilson Swan (1860)
    worked well, but burned up quickly
Carbon fil
Cb     filament i an oxygen-free bulb: Th
              t in          f    b lb Thomas Alva
                                             Al
Edison (1879)
    experimented with thousands of different filaments
    40 hours   1500 hours!
Tungsten filament: William David Coolidge (1910)
    lasted even longer than the older filaments… until?


                                 b
                                 e
                              biznessence
Understanding Innovation…
        d      d

             requires                           Knowledge
Successful                      a vast amount
Innovation                       of the right


        Domain Specific
             detailed, focused, precise
                     ,        ,p
        Other Knowledge
             broad, open, and… often surprising!


   Is there any good reason to believe that this Knowledge would be
   available “in” your Gov’t organizations, rather than “outside”?
                  y            g          ,
                                     b
                                     e
                                  biznessence
Innovation Levels
                  l
  Invention      A new, so far inexistent scientific concept/creation


“Researchling”   A solution found in another discipline of science
                                                  p


 “Borderling”    A solution found IN ANOTHER sector or industry


 “Knowling”      A solution found WITHIN the sector or industry


  “Actling”
   Actling       A simple, easily found and almost standard solution…
                    i  l      il f    d   dl     tt dd        l ti


True Invention represents only a fraction of a % of Innovation…

                                   b
                                   e
                                biznessence
Some Key Principles
                l
Solution Driven
   Few tools/techniques exist that deliver solution
   direction, most of them only analyze problems…
Customer Driven
   Organizations must listen to “the voice of the customer”
   Innovation that is not adopted, is not innovation!
                             p    ,
Focus on Function
   In-depth understanding of “function” allows us to find
   fundamentally different solutions, not incremental
               y                    ,
   change, but… change of paradigm!
Systems evolve towards “ideality”
   “function without resource”

                             b
                             e
                          biznessence
The Innovation Paradox…
    h                 d
     The greater the potential of an idea, the
     harder it will be to find anyone willing to try
     (and adopt) it!

     Rejecting new ideas is mostly unrelated to
     their potential
        Samuel Morse vs. Alexander Graham Bell
        Sony's B t
        S   ' Betamax vs. JVC's VHS
                           JVC'

So it’s not about Knowledge… Is it about Culture & Change?

                               b
                               e
                            biznessence
“If HP only knew what HP knows,
     we would be much more
            profitable”




              (former CEO Lew Platt)




                          b
                          e
 2009-03-11                            13


                       biznessence
Knowledge & Innovation Levels
       ld                     l
  Invention


“Researchling”   “If we only knew what Academics & Science know…”
                    Cross-scientific collaboration, etc.
                    C       i tifi     ll b   ti     t

 “Borderling”    “If we only knew what Organizations Worldwide know…”
                    Multi-sectoral collaboration, technology databases, etc.

 “Knowling”      “If we only knew what Our Industry knows…”
                    Benchmarking, professional associations, certification, etc.

  “Actling”
   Actling       “If we only knew what Our Organization knows…”
                          lk       h tO    O    i ti    k     ”
                    Norms, standards, common knowledge, reuse, etc.




                                     b
                                     e
                                  biznessence
A New Innovation Paradigm…
                        d
     Traditional Innovation                      The New Paradigm
                                                               g
         Inside the organization                    Open and collaborative
         R&D is confined to a                       Everyone can have a
         specialized department                     brilliant new idea
         Patents keep ideas from
         Pt t k        id   f                       Ideas are shared,
                                                    Id          h    d
         spreading/being applied                    challenged, tested
         Knowledge is power                         Knowledge is opportunity



     Up to recently, more than                   In 2005, IBM made 500
     90% of Procter & Gamble’s                   Linux related patents
     27000 patents remained                      available to the community
     unused…                                     for free…

Traditionally, organizations protected ideas that they had
            y, g             p                       y
developed but did not market…
                                      b
                                      e
                                   biznessence
A New Innovation Paradigm…
                        d
     How does Open Innovation work?
        Networks of organizations
        Extended to users/clients
        Unique complementary capabilities
        Working in collaboration


     This requires different skills, different culture
        from protecting to… Sharing
        from isolation to Collaboration
                       to…


These are the new sources of competitive advantage!

                                  b
                                  e
                               biznessence
A New Innovation Paradigm…
                        d
     Why this (r)evolution?
        We live in an exponential world
        The complexity of products & services is increasing
        It is no longer possible to master all skills and
        competencies
        There is a new supply of low-cost high-capability labor
                          pp y                g      p    y
        New economies develop unique skills and capabilities
        Today’s technology is a facilitator for Collaboration




The new philosophy - Winning by sharing!
        p      py          gy         g

                                  b
                                  e
                               biznessence
A New Innovation Paradigm…
                        d
     What is Collaboration?
         NOT subcontracting
                                            These work for Production,
         NOT outsourcing                    not for Innovation
         NOT offshoring

     Collaboration in Innovation means…
         Sharing globally dispersed knowledge
         Acknowledging strengths and weaknesses of each partner
         Accessing distant capability
         Leveraging new capabilities
         Sharing risks and b
         Sh i     ik     d benefits
                                fit


Rewarding the ideas, not just the effort...

                                 b
                                 e
                              biznessence
A New Innovation Paradigm…
                     d
                      Critical
                      Mass
                                 More ideas - Crowdsourcing
                                 Integrated capability
                                 Influence
                                 User base

                    Lower
                  R&D Costs
                          Labor
                          Materials                           More/Better
  Collaboration           Ideas                               Innovation
                          Infrastructure

                   Superior
                   Capability
                            Agility
                            Skills Competencies
                            Skill & C    t    i
                            Process/Product Expertise
                            Conversation

                  Contextual
                  Knowledge
                          g
                                 Market knowledge & access
                     b           Partners and Suppliers

                     e           Local Networks
                                 Government Connections
                  biznessence
Innovative
                                                                     Government

   A New Innovation Paradigm…
                        d
                                  (P)eople Communication and motivation
                                                   Recognition and rewards
                                                   Managing different cultures
                                                   Working in distributed teams


                               (B)usiness              (T)echnology
             (P)rocesses
                               Outcomes!
                                                     KM Platform
 An Innovation “methodology”
                                                     Distributed development
 Distribute work - integrate
                                                     Standardization – interfaces
 components
                                                     Traceability
 Capture best practices
                             (O)rganization
 Standardization
                               Centralized/Distributed Management
                               Support Structure/Team
                               Principles & Policies

Developing new competencies…

                                        b
                                        e
                                     biznessence
A New Innovation Paradigm…
                     d
Eli Lilly                                     Procter & Gamble
    Launched Innocentive (2001)                   Launched InnovationNet
    Focus on Pharmaceutical                       Internal network for Innovation
    Industry                                      Management
    Open to all scientists to                     Focus on P&G’s 7 500 scientists
                                                            P&G s
    contribute (solvers)                          Open to 18 000 users worldwide
    Open to all companies to buy                  Cross functional, cross
    (seekers)                                     organizational
    Functioning in a very                         10 million documents online
    competitive landscape
                                              Focus on KM & (i t
                                              F             (internal) Social
                                                                    l) S i l
    Establishes anonymous
                                              Media
    connections
                                              30 000 patents searchable
Focus on Crowdsourcing
                                              The Success Story
Not sharing participants’ IP
                                                  When searching for ways to control
The S
 h Success S  Story                               water hardness and improve
    Eli Lilly found a new way to                  detergent performance, P&G
    mass produce butanoic acid in                 developed a metal ion control
    7 months - it might have                      technology it has reapplied to
    taken two years in their own                  toothpaste, calcium-enhanced fruit
    labs!                                         drinks and bone strengthening
                                                             bone-strengthening
                                                  pharmaceuticals!
                                    b
                                    e
                                biznessence
Innovative
                                                                 Government

A New Innovation Paradigm…
                     d
                                             US Government
UK Government
                                                Unofficial “Wisdom of the
   “Power of Information”
                                                Crowds” sites:
   Taskforce
                                                    Fix This, Barack
   “Show Us a Better Way
    Show               Way”                         White House 2
   Competition (2008)                               Etc.
   Focus on access to Gov’t                     Official site on policy making
   information                                      change.gov
   Open to all to contribute                 Focus on participation
Focus on Crowdsourcing                       No IP but a changing
                                             democracy
No IP but ideas, projects
                                             The Success Story
The Success Story  y
                                                Initial tt
                                                I iti l attempt at participative
                                                              tt      ti i ti
   1000’s of ideas submitted,                   gov’t: a discussion about
   10’s prototypes funded                       healthcare where some of the
                                                ideas raised will be
   5 projects to be implemented
                                                implemented by the new
                                                administration…
                                                  d i i t ti
                                  b
                                  e
                               biznessence
In a New World,
New Questions arise…
If we want anyone to submit ideas, how do we reach the
crowd?
   Look for a concept: Who else is asking questions about this? -
   social networking, C P etc.
      il    t   ki    CoP, t
If “anyone” can submit ideas, how do we deal with the
information overflow?
   Sort through the answers - Analytics (BI), Semantic Search
                                        (BI)
Should we select an innovative idea, how would we
compensate its author?
   Marketplaces (Innocentive), shared benefit, royalties
In a collaborative environment, who actually “owns” the
Innovation?
   Shared ownership = shared benefit
   Other models possible…
                             b
                             e
                          biznessence
Innovative
                                                 Government

Promoting Open Innovation…
Find the right partner(s)
   Must be WIN-WIN relationship in terms of capability,
   potential benefits, sharing risks, etc.
   Think PPP (public-private partnerships)
Define specific (smart) objectives
   Open Innovation is not open-ended…
Establish l
E t bli h clear roles and responsibilities
                  l     d        ibiliti
   Attract/secure the best people
Manage expectations and avoid conflict
   Clear rules of engagement
   Cl      l    f
Focus on people, not technology
Know what you will do with the resulting IP
   Own it jointly or not?
   Keep, sell, or publish?
                                b
                                e
                             biznessence
Innovative
                                                               Government

Being Open f Innovation…
           for
Attract Innovation to the                     Promote Innovation
Gov’t                                         from the Inside
   Invite citizens, partners,                    Invite public servants
   entrepreneurs to submit                       to submit ideas
   ideas                                         Reward initiative,
   Organize competitions                         innovation,
                                                 entrepreneurship
   Promote discussion
                                                 Promote discussion
      Social media
                                                    Knowledge
      Transparency
                                                    Management
   Allow the crowd to vote
                                                    Communities of
                                                    Practice




                                   b
                                   e
                                biznessence
Innovation
                                                                 Hub

    The Innovation Marketplace
     h                k   l
        There is a Global Marketplace for Innovation!

        Today, there is more...
             demand from companies
             regions competing
             mobility of talent
        ... th
            than there has ever been before in history!
                 th    h        b    bf     i hi t    !

        And...
             … every region wants to b
                        i      t t become THE Innovation Hub
                                              I     ti   Hb


        But...
             … getting there is more challenging than ever!
                                        b
                                        e
2009-03-11                                                             26


                                     biznessence
Innovation
                                                                Hub

    Becoming THE Innovation Hub
                              b
        Build a demand-driven system
             Universities should be aligned with business needs
        Remove hurdles
             Funding available (before the VCs kick in)
             No red tape
        Improve attractiveness
             Quality of life
             Availability of resources
             Manage your region as a Product!
        Create a platform for collaboration
             Enable consortia of academics, private research labs,
             consultants, gov t, industry, etc
             consultants gov’t industry etc.
                                       b
                                       e
2009-03-11                                                            27


                                    biznessence
Innovation
                                                                 Hub

    Becoming THE Innovation Hub
                              b
        Strong institutions, clear vision
        Openness to global competition
        Incentives for new entrants
        Long-term support & nurturing
        Measurement & analysis
        Tolerance to f l
          l           failure & l
                                lessons l
                                        learned
                                              d
        Collaboration between clusters/neighbors
        Dialogue with industry and with all partners involved
        Quality of Life - education, healthcare & coverage, leisure, etc.


Never forget - Companies do NOT Innovate People Innovate!
                                Innovate,
                                      b
                                      e
2009-03-11                                                              28


                                   biznessence
Innovative
                                                                 Government

 Government 2.0
The conditions for change               The (new) rules of the game
   Wide adoption of internet               Authenticity
   technology                                    Humaneness, not marketing
                                                 messages
       Social media
                                                 Mistakes are allowed
       Web 2.0
                                              Collaboration
   New governance models
                                                 Crowds, not gurus
                                                 C   d     t
       Not top-down anymore
               d
                                              Community
       Bottom-up = grassroots
   A shift in values                             Joint success, not individually
                                              Entrepreneurship
       Gen X and Milennials
                                                 Independence
                                              Trust and openness


                                   b
                                   e
                                biznessence
Innovative
                                                                    Government

   Government 2.0
     Citizens and their government will share the same community
     tools
     Citizens will have access to all their data, online
     Governments will poll citizens for opinion, idea, innovation!
     Long-term strategies should remain (vision)
         short-term small-scale plans will emerge (agility)
     Overall, participation will increase, citizens will get involved
     Trust will prevail
         control over conversations (informal) will be low, but
         control over information (formal/official) will be tight

This is much more than just... Government on-line (push)
It’s moving from Communication to Conversation!
          g
                                       b
                                       e
                                    biznessence
Innovative
                                          Government

The keys to Government 2.0
 hk

                 Trust

       Comm
                               Identity
        unity

                Citizen

       Conver                  Collabo
       sation                   ration
                Particip
                 ation



                    b
                    e
                 biznessence
If you want to know more…
     f             k
                   Christian De Neef
                       Seasoned business consultant, project director, working
                       at the crossroads of innovation management, knowledge
                       management & learning organizations
                       Former Di t at F jit Consulting (2005)
                       F        Director t Fujitsu C     lti
                       Fast Track Consulting – Brussels
                       biznessence – Brussels & Sao Paulo




 christian.deneef@biznessence.com
 www.linkedin.com/in/chrisdn


                                       b
                                       e
2009-03-11                                                                       32


                                    biznessence
THANK YOU!




b biznessence
e                  33

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Innovation In Government

  • 1. Innovation in Government Challenges & Opportunities UAE 2015 Government Organizations Strategy Development Conference March 11 – Burj Al Arab – Dubai Christian De Neef Fast Track Consulting – Brussels biznessence – Brussels & Sao Paulo b biznessence e
  • 2. Who was leading the market in “smart phones” in 1998? smart phones Then why didn’t Nokia bring the ydd o g 1st Blackberry to market? b e 2009-03-11 2 biznessence
  • 3. Who was leading the market in “personal music players” in 2001? personal players Then why didn’t Sony develop & ydd o yd op market the iPod? b e 2009-03-11 3 biznessence
  • 4. Who was leading the market in “stunning skylines” 25 years ago? stunning skylines Then why isn’t the Dubai s y ys u skyline located on a US Coast? b e 2009-03-11 4 biznessence
  • 5. The Right Behavior, Mindset h h h d Vision Leadership Startup mentality Professional approach The right timing ight b e 2009-03-11 5 biznessence
  • 6. Innovation & Government Drive/Encourage Innovative Innovation Government Hub Creating the right conditions b e 2009-03-11 6 biznessence
  • 7. Understanding Innovation… d d Every solution to a problem has already been found/applied elsewhere! Possibly in another context, industry, or even context industry scientific discipline… Innovation is happening/can happen anywhere Organizations that are “open” to innovation will ultimately reap the benefits y p b e biznessence
  • 8. Understanding Innovation… d d Let’s look at the “invention” of the Light Bulb! First electric light: Humphry Davy (1800) English scientist connected wires to a battery and a piece of carbon, the carbon glowed, producing light (an electric arc) Carbon paper filament: Sir Joseph Wilson Swan (1860) worked well, but burned up quickly Carbon fil Cb filament i an oxygen-free bulb: Th t in f b lb Thomas Alva Al Edison (1879) experimented with thousands of different filaments 40 hours 1500 hours! Tungsten filament: William David Coolidge (1910) lasted even longer than the older filaments… until? b e biznessence
  • 9. Understanding Innovation… d d requires Knowledge Successful a vast amount Innovation of the right Domain Specific detailed, focused, precise , ,p Other Knowledge broad, open, and… often surprising! Is there any good reason to believe that this Knowledge would be available “in” your Gov’t organizations, rather than “outside”? y g , b e biznessence
  • 10. Innovation Levels l Invention A new, so far inexistent scientific concept/creation “Researchling” A solution found in another discipline of science p “Borderling” A solution found IN ANOTHER sector or industry “Knowling” A solution found WITHIN the sector or industry “Actling” Actling A simple, easily found and almost standard solution… i l il f d dl tt dd l ti True Invention represents only a fraction of a % of Innovation… b e biznessence
  • 11. Some Key Principles l Solution Driven Few tools/techniques exist that deliver solution direction, most of them only analyze problems… Customer Driven Organizations must listen to “the voice of the customer” Innovation that is not adopted, is not innovation! p , Focus on Function In-depth understanding of “function” allows us to find fundamentally different solutions, not incremental y , change, but… change of paradigm! Systems evolve towards “ideality” “function without resource” b e biznessence
  • 12. The Innovation Paradox… h d The greater the potential of an idea, the harder it will be to find anyone willing to try (and adopt) it! Rejecting new ideas is mostly unrelated to their potential Samuel Morse vs. Alexander Graham Bell Sony's B t S ' Betamax vs. JVC's VHS JVC' So it’s not about Knowledge… Is it about Culture & Change? b e biznessence
  • 13. “If HP only knew what HP knows, we would be much more profitable” (former CEO Lew Platt) b e 2009-03-11 13 biznessence
  • 14. Knowledge & Innovation Levels ld l Invention “Researchling” “If we only knew what Academics & Science know…” Cross-scientific collaboration, etc. C i tifi ll b ti t “Borderling” “If we only knew what Organizations Worldwide know…” Multi-sectoral collaboration, technology databases, etc. “Knowling” “If we only knew what Our Industry knows…” Benchmarking, professional associations, certification, etc. “Actling” Actling “If we only knew what Our Organization knows…” lk h tO O i ti k ” Norms, standards, common knowledge, reuse, etc. b e biznessence
  • 15. A New Innovation Paradigm… d Traditional Innovation The New Paradigm g Inside the organization Open and collaborative R&D is confined to a Everyone can have a specialized department brilliant new idea Patents keep ideas from Pt t k id f Ideas are shared, Id h d spreading/being applied challenged, tested Knowledge is power Knowledge is opportunity Up to recently, more than In 2005, IBM made 500 90% of Procter & Gamble’s Linux related patents 27000 patents remained available to the community unused… for free… Traditionally, organizations protected ideas that they had y, g p y developed but did not market… b e biznessence
  • 16. A New Innovation Paradigm… d How does Open Innovation work? Networks of organizations Extended to users/clients Unique complementary capabilities Working in collaboration This requires different skills, different culture from protecting to… Sharing from isolation to Collaboration to… These are the new sources of competitive advantage! b e biznessence
  • 17. A New Innovation Paradigm… d Why this (r)evolution? We live in an exponential world The complexity of products & services is increasing It is no longer possible to master all skills and competencies There is a new supply of low-cost high-capability labor pp y g p y New economies develop unique skills and capabilities Today’s technology is a facilitator for Collaboration The new philosophy - Winning by sharing! p py gy g b e biznessence
  • 18. A New Innovation Paradigm… d What is Collaboration? NOT subcontracting These work for Production, NOT outsourcing not for Innovation NOT offshoring Collaboration in Innovation means… Sharing globally dispersed knowledge Acknowledging strengths and weaknesses of each partner Accessing distant capability Leveraging new capabilities Sharing risks and b Sh i ik d benefits fit Rewarding the ideas, not just the effort... b e biznessence
  • 19. A New Innovation Paradigm… d Critical Mass More ideas - Crowdsourcing Integrated capability Influence User base Lower R&D Costs Labor Materials More/Better Collaboration Ideas Innovation Infrastructure Superior Capability Agility Skills Competencies Skill & C t i Process/Product Expertise Conversation Contextual Knowledge g Market knowledge & access b Partners and Suppliers e Local Networks Government Connections biznessence
  • 20. Innovative Government A New Innovation Paradigm… d (P)eople Communication and motivation Recognition and rewards Managing different cultures Working in distributed teams (B)usiness (T)echnology (P)rocesses Outcomes! KM Platform An Innovation “methodology” Distributed development Distribute work - integrate Standardization – interfaces components Traceability Capture best practices (O)rganization Standardization Centralized/Distributed Management Support Structure/Team Principles & Policies Developing new competencies… b e biznessence
  • 21. A New Innovation Paradigm… d Eli Lilly Procter & Gamble Launched Innocentive (2001) Launched InnovationNet Focus on Pharmaceutical Internal network for Innovation Industry Management Open to all scientists to Focus on P&G’s 7 500 scientists P&G s contribute (solvers) Open to 18 000 users worldwide Open to all companies to buy Cross functional, cross (seekers) organizational Functioning in a very 10 million documents online competitive landscape Focus on KM & (i t F (internal) Social l) S i l Establishes anonymous Media connections 30 000 patents searchable Focus on Crowdsourcing The Success Story Not sharing participants’ IP When searching for ways to control The S h Success S Story water hardness and improve Eli Lilly found a new way to detergent performance, P&G mass produce butanoic acid in developed a metal ion control 7 months - it might have technology it has reapplied to taken two years in their own toothpaste, calcium-enhanced fruit labs! drinks and bone strengthening bone-strengthening pharmaceuticals! b e biznessence
  • 22. Innovative Government A New Innovation Paradigm… d US Government UK Government Unofficial “Wisdom of the “Power of Information” Crowds” sites: Taskforce Fix This, Barack “Show Us a Better Way Show Way” White House 2 Competition (2008) Etc. Focus on access to Gov’t Official site on policy making information change.gov Open to all to contribute Focus on participation Focus on Crowdsourcing No IP but a changing democracy No IP but ideas, projects The Success Story The Success Story y Initial tt I iti l attempt at participative tt ti i ti 1000’s of ideas submitted, gov’t: a discussion about 10’s prototypes funded healthcare where some of the ideas raised will be 5 projects to be implemented implemented by the new administration… d i i t ti b e biznessence
  • 23. In a New World, New Questions arise… If we want anyone to submit ideas, how do we reach the crowd? Look for a concept: Who else is asking questions about this? - social networking, C P etc. il t ki CoP, t If “anyone” can submit ideas, how do we deal with the information overflow? Sort through the answers - Analytics (BI), Semantic Search (BI) Should we select an innovative idea, how would we compensate its author? Marketplaces (Innocentive), shared benefit, royalties In a collaborative environment, who actually “owns” the Innovation? Shared ownership = shared benefit Other models possible… b e biznessence
  • 24. Innovative Government Promoting Open Innovation… Find the right partner(s) Must be WIN-WIN relationship in terms of capability, potential benefits, sharing risks, etc. Think PPP (public-private partnerships) Define specific (smart) objectives Open Innovation is not open-ended… Establish l E t bli h clear roles and responsibilities l d ibiliti Attract/secure the best people Manage expectations and avoid conflict Clear rules of engagement Cl l f Focus on people, not technology Know what you will do with the resulting IP Own it jointly or not? Keep, sell, or publish? b e biznessence
  • 25. Innovative Government Being Open f Innovation… for Attract Innovation to the Promote Innovation Gov’t from the Inside Invite citizens, partners, Invite public servants entrepreneurs to submit to submit ideas ideas Reward initiative, Organize competitions innovation, entrepreneurship Promote discussion Promote discussion Social media Knowledge Transparency Management Allow the crowd to vote Communities of Practice b e biznessence
  • 26. Innovation Hub The Innovation Marketplace h k l There is a Global Marketplace for Innovation! Today, there is more... demand from companies regions competing mobility of talent ... th than there has ever been before in history! th h b bf i hi t ! And... … every region wants to b i t t become THE Innovation Hub I ti Hb But... … getting there is more challenging than ever! b e 2009-03-11 26 biznessence
  • 27. Innovation Hub Becoming THE Innovation Hub b Build a demand-driven system Universities should be aligned with business needs Remove hurdles Funding available (before the VCs kick in) No red tape Improve attractiveness Quality of life Availability of resources Manage your region as a Product! Create a platform for collaboration Enable consortia of academics, private research labs, consultants, gov t, industry, etc consultants gov’t industry etc. b e 2009-03-11 27 biznessence
  • 28. Innovation Hub Becoming THE Innovation Hub b Strong institutions, clear vision Openness to global competition Incentives for new entrants Long-term support & nurturing Measurement & analysis Tolerance to f l l failure & l lessons l learned d Collaboration between clusters/neighbors Dialogue with industry and with all partners involved Quality of Life - education, healthcare & coverage, leisure, etc. Never forget - Companies do NOT Innovate People Innovate! Innovate, b e 2009-03-11 28 biznessence
  • 29. Innovative Government Government 2.0 The conditions for change The (new) rules of the game Wide adoption of internet Authenticity technology Humaneness, not marketing messages Social media Mistakes are allowed Web 2.0 Collaboration New governance models Crowds, not gurus C d t Not top-down anymore d Community Bottom-up = grassroots A shift in values Joint success, not individually Entrepreneurship Gen X and Milennials Independence Trust and openness b e biznessence
  • 30. Innovative Government Government 2.0 Citizens and their government will share the same community tools Citizens will have access to all their data, online Governments will poll citizens for opinion, idea, innovation! Long-term strategies should remain (vision) short-term small-scale plans will emerge (agility) Overall, participation will increase, citizens will get involved Trust will prevail control over conversations (informal) will be low, but control over information (formal/official) will be tight This is much more than just... Government on-line (push) It’s moving from Communication to Conversation! g b e biznessence
  • 31. Innovative Government The keys to Government 2.0 hk Trust Comm Identity unity Citizen Conver Collabo sation ration Particip ation b e biznessence
  • 32. If you want to know more… f k Christian De Neef Seasoned business consultant, project director, working at the crossroads of innovation management, knowledge management & learning organizations Former Di t at F jit Consulting (2005) F Director t Fujitsu C lti Fast Track Consulting – Brussels biznessence – Brussels & Sao Paulo christian.deneef@biznessence.com www.linkedin.com/in/chrisdn b e 2009-03-11 32 biznessence