1. Certified Business Operations Professional
(CBOPTM
)
28 September – 2 October 2015, Hilton Hotel, Nairobi, Kenya
By attending this practical and informative course, you will:
 Understand and appreciate the key drivers in delivering Operational
Excellence
 Ensure alignment of the operational function to the overall business
strategy
 Financial delivery including budgetary principles and team buy in.
 Deliver service excellence through a customer centric culture
 Support the human resources framework through staff appraisals
 Lead, manage and motivate your teams to exceed expectations
 Effectively monitor, measure and manage operational performance
 Achieve significant improvements in service delivery and staff engagement
 Become a Certified Business Operations Professional (CBOP™)
Who should attend?
This highly practical and interactive course has been specifically designed
for:
 Non-operational Business Owners / Managing Directors
 Operations Directors
 Operations Managers
 Operations Leads / Supervisors
 Customer Service Heads
 HR Directors
 HR Managers
* PLUS anyone other management stakeholders responsible for the support of
Operational teams
Registered with National
Industrial Training Authority
(Kenya) NITA/TRN/823
Tel: +254 (0) 20 426 9000
Fax: +254 (0) 20 374 5796
Email: info@amc-intsa.co.ke
Website: www.amc-intsa.co.ke
P O Box 49751
Nairobi
00100 GPO
Kenya
Reserve your seat today to
avoid disappointment!
In Association with

2. Certified Business Operations Professional (CBOPTM
)
28 September – 2 October 2015, Hilton Hotel, Nairobi, Kenya
By attending this course, the added benefits you will receive include:
• The ability to use the designation CBOP™ on your business card and resume
 Membership to the only professional body recognised by the AACSB, the world’s leading collection of business schools
 Up to 18 month’s membership to the International Academy of Business & Financial Management professional body
 Access to the International Academy of Business & Financial Management project management network and body of information online
 Preferred access to education centres in USA, UK, Europe, Asia, Middle-East and Latin America
 Access to the International Academy of Business & Financial Management international journal published online
 Gold Embossed CBOP™ Certificate with your name and designation as a MIABFM (Member of the International Academy of Business & Financial Management)
 The CBOP™ shows that you have completed graduate level education and you have substantial experience at a regional and global level
Meet Your Programme Director, Ian Shipley
Ian is a highly accomplished, passionate, visionary, and results driven Operational management professional who has spent more than 20 years at a senior
level within the service sectors within FTSE 100 and FTSE 250 companies. The common factor throughout his career has been a passion around service
excellence and delivering results through highly motivated teams.
Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions,
take ownership and make it happen
Certified by
The International
Academy of Business &
Financial
Management (IABFM)
Recognised in over 145 countries
by a multitude of training providers,
universities, colleges and business
schools.

3. Aligning Operations to Strategy
 Corporate Vision and Mission
 How operations delivers the strategy
 Cascading objectives
Operational Performance Management
 Measures of operational success
 Other drivers
 Linkage to objective setting
 The Circle of Success
Budgeting
 To budget or not?
 Principles of budgeting
 Explore direct and in-direct costs
 Use in driving forecasting
 Tracking variances
 Reporting cycles and process
 Beyond budgeting
Leadership
 Leading vs managing
 Identifying the difference
 Operational structure and span of control
 Importance of a balanced team
 Personality types and their interaction
Capacity planning
 Identification of influencers
 Understanding Trends
 Impact of Productivity
Supply Chain management
 Definition
 Key Aspects
 Procurement, price and additional drivers
 Inventory Management
Operational Measurements
 Measuring and using KPI’s
 Measuring and using SLA’s
 Support of contracts and use for bids
 Health & Safety
 Internal Audit and Compliance
Continuous Improvement
 Root Cause Analysis
 Drive Change
 Monitoring progress
 Positive movement of the “goal posts”
 Behavioural and cultural impact
Appraisals (Reviews)
 Principle of reviews
 Personal Development Plans
 Succession Planning
 Principle of performance related pay
Motivation
 Staff engagement and communication
 Creating a vision and empowering others to act
 Types of Staff Recognition Schemes
CBOP Examination*
*Only those who successfully complete the exam will receive
the Certified Business Operations Professional designation.
Plus up to 8 Detailed and Relevant Case studies
1 Personality Profiling Test
Certified Business Operations Professional (CBOPTM
)
28 September – 2 October 2015, Hilton Hotel, Nairobi, Kenya
The IABFM™ Training Style
We are employing “best practice” training – called “blended training”. This involves classroom lecturing, highly intensive case study/role playing reviews, classroom interaction and feedback, and one-on-one coaching from
the facilitator. We have found this to be one of the most effective training methodologies to date and many large multinationals and training companies have already taken up this “blended learning” methodology. The
CBOP™ certification will be received approximately one month following the close of the workshop.
 Specifically, this course has been designed only after numerous meetings and discussions with executives and recruiters various industries.
 At the Individual level: Perhaps this is where it matters the most. For the individual that is participating in the certification course, completion of the course will provide the attendee with greater confidence in a
very practical professional skill, and thus increase the likelihood of success in his/her career advancement or job search.

4. DELEGATE(S) INFORMATION
1. Dr. /Mr. /Mrs. /Miss: Mobile:
Department: Email:
Position:
2. Dr. /Mr. /Mrs. /Miss: Mobile:
Department: Email:
Position:
3. Dr. /Mr. /Mrs. /Miss: Mobile:
Department: Email:
Position:
4. Dr. /Mr. /Mrs. /Miss: Mobile:
Department: Email:
Position:
REGISTER ME / US FOR THE FOLLOWING (PLEASE TICK)
5 Day Course = US$3,180.00 [PRICE INCLUDES EXAMINATION AND CERTIFICATION FEES ]
AUTHORIZATION – THIS BOOKING IS INVALID WITHOUT A SIGNATURE
Signatory must be authorized to sign on behalf of contracting organization
Name: Position:
Organization: Mobile:
VAT No. Email:
Telephone: Facsimile:
Physical Address: Code:
Signature:
Bank Transfer: CfC Stanbic Bank, Branch – Chiromo Branch, Bank Code – 31, Branch Code – 007 Account No. (USD) – 0100002914969, Swift
code – SBICKENX
Certified Business Operations Professional (CBOPTM
)
28 September – 2 October 2015, Hilton Hotel, Nairobi, Kenya
Registration Form
Thank you for your interest in the course. To register, please provide the following information:
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Hilton Nairobi Hotel
Mama Ngina St, Nairobi, Kenya 00100
Tel: 254-20-2790000 Fax: 254-20-2226477
Hilton.Nairobi@hilton.com
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Tel: +254 (0) 20 426 9000
Fax: +254 (0) 20 374 5796
Email: info@amc-intsa.co.ke
Website: www.amc-intsa.co.ke