F&F aims to provide a seamless omnichannel shopping experience for customers to shop online, through mobile apps, in stores, and have items delivered wherever they choose. They strive to understand customer needs and continually innovate to improve the shopping journey. Research shows that customers want personalized shopping experiences and value convenience across all channels. F&F is working towards better integrating their online and in-store shopping to increase customer loyalty, conversions, and average sales.
There are 6 elements to launch pad
Digital DNA – ID area / business processes to transform –combine analytics with our experts –instead of spending weeks and several thousand dollars in fees doing research and creating a spreadsheet - access data at the click of a few buttons. Our expertise will still be needed to synthesize and analyze but it will be much easier than it is today.
New problem solving processes to imagine new solutions- Design methods and agile thinking - to enable us to rapidly adapt existing capabilities or to invent new solutions – convergent thinking - etc
Design thinking is a framework populated by valuable tools and processes with the ability to adapt the process to different challenges.
A fast-paced, structured, yet creative approach to problem solving combined with rapid prototyping and outcomes that are designed to scale quickly
Smart ideation - Starting with a customer challenge, use LAUNCHPAD to frame the problem, and converge on a solution
Disruptive capability to detail out the solution or business model
Rapid prototyping create and test prototypes, quickly scale it, and measure results
5) Then our solutions – exciing and new We are calling the cloud-based software solutions – Business Insight Modules or BIMS - where we solve the whole client business problem (services, h/w etc in a consumption based way) turning them in to scalable solutions that drive business impact
6) Tangible Measureable Results Future – embed analytics into our solutions to be able to to provide ongoing annuity based services that enable us to measure results and provide recommendations (bringing together historical performance and benchmarking against competitors pulled from our cloud-based solutions.
We believe consulting in the future will be based on experience, in combination with data analytics and design methods rather than traditional the knowledge-driven expertise