14. Definitions of Problem Solving
• Analytical Skills
• Mathematical skills
• Forward thinking
• Cause and effect analysis
Process of
working
through details
of a problem
To reach a
solution
16. • Problem solving is a mental process of
problem finding and problem shaping
17. Seven Steps for Effective Problem
Solving in the Workplace
1. Identify the
issues.
2. Understand
everyone's
interests.
3. List the possible
solutions (options)
4. Evaluate the
options.
5. Select an option
or options.
6. Document the
agreement(s).
7. Agree on
contingencies,
monitoring, and
evaluation.
18. Process of Decision Making
Defining the
problem
Problem Analysis
Generating
possible Solutions
Analyzing
solutions
Selecting the best
solutions
Planning the next
course of action
19. 1. Defining the Problem
Identify
Clear doubts
What you want
to achieve
Analysis