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Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation
Avaya VoIP Presentation

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Avaya VoIP Presentation

24 de Aug de 2009••
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Introduction to VoIP implementation and challenges to consider. Given at Avaya headquarters in NYC.

Christopher Duffy
Head of Advisory Services em Infinite Blue
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Avaya VoIP Presentation

  3. Issues & Concerns
  4. Criteria
  5. VoIP Comparison & Challenges
  6. VoIP Benefits
  7. Call Centers
  13. 100 Plus Years Old
  14. Wide User Base
  15. Well Understood
  16. Specialized Staff
  18. Non Power dependant
  19. Secure Infrastructure
  22. Unified Messaging
  23. Voicemail & Fax in Exchange
  24. Follow me/ Concierge
  25. Instant Messenger /Web Based Chat
  26. 4 Digit between Locations (Centrex)
  27. Mobility
  28. Extension & Device Mobility (Wireless)
  29. Soft phone-USB
  31. Call Reporting
  32. Call Monitoring
  33. Handset, Web Chat, Instant Messenger
  34. Interface to CRM or ERP Systems
  35. Voice Recognition (IVR)
  36. Voice & DTMF Tones
  37. Disaster Recovery
  38. Ability to Relocate /Co-Locations
  39. Distributed Fault Tolerance
  40. Satellite Offices
  41. Work at Home No Snow days!
  42. Management
  44. No Individual Private Numbers
  45. Track Agent & Caller Activity
  46. Elimination of Voicemail
  47. Group only
  48. Control in Customers Hands
  49. Hold
  50. Voicemail
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