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Communicating with Tact, Finesse, and Professionalism

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Communicating with Tact, Finesse, and Professionalism

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Learning Objective: Explore techniques for communicating effectively

As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.

At the end of this session, participants will be able to:

1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.

Learning Objective: Explore techniques for communicating effectively

As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.

At the end of this session, participants will be able to:

1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.

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Communicating with Tact, Finesse, and Professionalism

  1. 1. Communication Isn’t Optional 2021 WOC STEM CONFERENCE
  2. 2. “Words mean more than what is set down on paper. It takes the human voice to infuse them with deeper meaning.” MAYA ANGELOU
  3. 3. Body Language - An important part of communication • Enhances your message • Gives more credibility • Helps to release nervousness • Stance, movement, gestures, facial expressions and eye contact help communicate your message and purpose. • Tips: • Pause • Smile • If possible, make eye contact/scan the room Transform this: Into This: Our Ability to Communicate Can Mean the Difference Between Success and Failure (Valorie Burton – “Successful Women Speak Differently”
  4. 4. Vocal Variety Voice has a major effect on the audience. • Lively, excited voice attracts and retains listeners’ attention • Should be pleasant, natural, expressive and easily heard • Volume, pitch, rate • Storytelling • Your voice should reflect the thoughts you’re presenting
  5. 5. Your Influence in Communicating • What is a person's influence? • Influence is the power to have an important effect on someone or something. • With greater professional influence, people are empowered to advance their personal projects. • To influence others, you've got to know when to talk and when to listen.
  6. 6. Become an Engaged Listener • Listening is an effective communication skill • Not only understanding the words or information being communicated • Understanding the emotions the speaker is trying to convey • “I might be the first but I won’t be the last.” (Vice President Kamala Harris) • “When they go low, we go high.” (Michelle Obama) • “I have a dream.” (Rev. Dr. Martin Luther King, Jr.)
  7. 7. Effective Communication Under Pressure • Job Interviews • Business Presentations • High Pressure/Stakes Meetings • WOC STEM Conference! • Tips • Give yourself time to think • Ask for a question to be repeated • Pause to collect your thoughts • Make one point; be succinct • Speak clearly • Summarize/conclude (stop talking!) Communicating Under Pressure
  8. 8. Constructive Feedback/Evaluation • Practice, practice, practice (Dry Run) • Ask for honest feedback/evaluation • Provides reinforcement of positives and offers advice for areas in need of improvement • Praise a successful presentation and explain what you liked about it. • Smiled throughout; great use of humor; good vocal variety. • Offer suggestions for strengthening weaker areas. • Great content, however a slower delivery will have more impact. • Always provide specific methods for improving.
  9. 9. • The “art” of Table Topics/Ice Breakers • Cocktail Hour conversations • The “art” of Pivoting • Clever ways to shift the topic • Ask a separate question – pivot to a topic of which you have knowledge Impromptu Speaking
  10. 10. Invest in Yourself/Communication • Physical Fitness • Diet, Exercise • Meet Up Groups • Giving Back • Tutoring • STEM • Charities • Reading • What’s on your bookshelf? • Network • Toastmasters International
  11. 11. Useful “Tidbits” • Know your audience • “Winter is Coming” example • Demographics • Content should fit the occasion • Casual • Formal (i.e. Wedding Toast) • Religious • Competitive Speaking • Repurpose Presentations, Speeches, Talks • Quotes • Vocabulary List
  12. 12. • Critical elements to the success of any endeavor: Pride, Passion, Perseverance • “Life is Like a Relay Race” • What leg are you? • Coming out of the blocks • Endurance leg • Navigating some of life’s curves • Anchor CONCLUSION Remember: Communication Isn’t Optional!

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