Learning Objective: Explore techniques for communicating effectively
As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.
At the end of this session, participants will be able to:
1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.