Mary Delaney & Ben Goldberg discuss background screening best practices.

1. 9/7/2017 © 2017 CareerBuilder
Mary Delaney | Ben Goldberg
Is Your Employment Screening Process
Elevating Your Candidate Experience?

2. 2
https://resources.careerbuilder.com/ca
se-studies/west-liberty-improves-
candidate-experience

3. Quick Background (check)
3
Mary Delaney
Board Chair, CareerBuilder
Employment Screening and
President, CB Onboarding
• Led Aurico through Acquisition by CareerBuilder
• Licensed Private Detective
• Recognized Background Screening Industry Expert
• Awarded HR Superstar – HRO Today
• Board Member NetForce Global
• MBA – Colorado State University
Ben Goldberg
CEO, CareerBuilder
Employment Screening
• Led Background Screening Acquisition
• Built CareerBuilder ATS, Consulting, and Screening
Businesses
• Appeared on CNN, FOX, CBS as employment expert
• Published in Harvard Business Review
• MBA Northwestern University’s Kellogg

4. 42 days on average to fill an
open position 4
$4,129 is the average cost per
hire ₁
38% lost a candidate due to
background check negative
experience 4
34% lost a candidate because
background check took too long 4
₁ SHRM Human Capital Benchmarking Report
₄ CareerBuilder Hiring Study

5. 75% of employers
are hiring for positions
requiring a background check5
5 CareerBuilder 2017 Candidate Experience Study
6 Aurico 2017 Market Analysis
Top Pain Points of
employers are6 :
• Poor Candidate Experience
• Slow Turnaround Time
• Incomplete Verifications
• Poor Customer Service
• Lack of Compliance Guidance
• Lack of ATS Integration
• Lack of Transparency

6. 31% Turnaround time is too long7
54% Concerned with outsourced vendors processing overseas7
71% Frustrated by not understanding what takes so long7
The Candidate Experience: Background Checks
7 7 2017 Candidate Experience Study
48% Of Candidates say the background check experience impacts how favorably they
view an employer7

7. 7
share a bad screening
experience online7
© 2017 CareerBuilder
65%
continue communicating and interviewing
with other companies when waiting for
background check results7
72%
7 2017 Candidate Experience Study

8. 9/7/2017 © 2017 CareerBuilder
Background Screening Best Practices

9.  Be the Candidate
 Experience Your Own
and Competitors’
- Process
- Technology
The Candidate View

10. 10 Research through CareerBuilder Recruitment Edge
Wal-Mart
The Home Depot
McDonald’s
Best Buy
Macy’s
Wal-Mart
CVS
The Home Depot
Best Buy
Starbucks
GAIN
DRAIN
Sears
CVS
Lowe’s
Kmart
Wells Fargo
Macy’s
Wells Fargo
Lowe’s
US Army
Amazon

11. 11
The Top Pain Points of employers are6 :
Poor Candidate Experience
Slow Turnaround Time
Incomplete Verifications
Lack of Compliance Guidance
Security & Data Protection
Price / Cost
6 CBES 2017 Market Analysis

12. 75%
Paper
Electronic
ATS

13. PaperConsent

14. ElectronicConsent

15. ATSIntegration

16. 9/7/2017 © 2017 CareerBuilder
Package & Components

17. * Sample Data; result vary
by company, industry, etc.
Optimize Your Package by Position : Speed, Coverage, Results
SPEED
3.5
3
2.5
2
1.5
1
0.5
0
RECORDS
14%
12%
10%
8%
6%
4%
2%
0
National Only
(7 Year)
National +
One County
(7 Year)
National +
All Counties
(7 Year)
National +
All Counties
(20 Year)
TURNAROUND TIME RECORDS
2017 Careerbuilder Employment Screening Study

18. * Sample Data; result vary by company, industry, etc.
KnowtheTurnaroundTime
2017 Careerbuilder Employment Screening Study

19. * Sample Data; result vary by company, industry, etc.
8%
22%
5%65%
Court Access Levels Court Controlled File Pulls Rural Open Access
WeKnow;SoShouldYou
2017 Careerbuilder Employment Screening Study

20. KnowtheSupplyChain:GA
Statewide Source:
GA Crime
Information Center
Full criminal history, including
arrests, depositions, and
sentencing information. This
search has the option for the
full results to be directly
uploaded to the order.
2017 Careerbuilder Employment Screening Study

21. NevadahasOptions
2017 Careerbuilder Employment Screening Study

22. Michigan:ClerkControl,Fees,&Speed
Statewide
vs.
Clerk Assisted County
2017 Careerbuilder Employment Screening Study

23. 85%
87%
91%
87%
85%
0.5 1 1.5 2 2.5 3 3.5 4
7 Years,
3 Employers
7 Years,
All Employers
10 Years,
All Employers
DAYS
2.7 Days
3 Days
3.5 Days
Verifications: Length Impact Time and Success Rate
% = Success Rate 2017 Careerbuilder Employment Screening Study

24. ASTON MARTIN
JAN 2007 - JUN 2010
UNIDENTIFIED GAP
SPACE X
FEB 2011 – AUG 2013
TRAVELING
AUG 2013 – OCT 2013
TESLA
OCT 2013 – DEC 2014
AURICO
JAN 2015 - PRESENT
TIMELINE
2009
2016
TIMELINE
UNIDENTIFIED GAP
2011
2016
ADD EMPLOYER
ADD GAP
ADD GAP
REASON FOR GAP*
MM* DD YYYY* MM* DD YYYY*TO
Save Gap

25. © 2017 CareerBuilder25
Candidate Self Schedule – Drug & OHS
Candidates willing to
drive under 20 minutes.
Candidates who schedule
their appointment
complete it 40% faster.0%
1%
1%
2%
2%
3%
3%
4%
4%
5%
0
0.5
1
1.5
2
2.5
3
Electronic Paper
Drug Screening
Average TAT Business days % of Errors
2017 CBES Market Analysis

26. 26
$$
$
$$$
LAB
BASED
eCUP
xCUP
INSTANT
ONSITE
24-48 hours (100%)
Collection Facility
Machine Read
15 minutes (90%)
Collection Facility
Machine Read
Instant
Onsite
Manual Read
Drug(Urine):SpeedMatters
2017 Careerbuilder Employment Screening Study

27. 9/7/2017 © 2017 CareerBuilder
Communication

28. Set Expectations
28
Custom scripting introduces
name of screening partner and
provides valuable insight and
expectations to candidates
Dear Candidate,
Congratulations on your offer of employment.
As part of our hiring process we complete background checks on all new
hires. We have partnered with CareerBuilder Employment Screening to help
with this process. We know them to be a high quality, trusted, partner that
provides honest and ethical research.
Today you will receive an email from CareerBuilder Employment Screening
to complete the screening forms. We ask you complete this within 24
hours.
They will ask for your address history and employment history for the past
seven years. They will also want information on your educational
backgrounds and driver’s license number. Please have this information
available.
Screening typically takes 5-7 business days to complete. During this time,
CareerBuilder Employment Screening may contact to you via email or
phone. We ask that you quickly respond to their questions to avoid delays
in the hiring process.
Thank you for working with our partner through this process and look
forward to taking the next step.

29.  Be the Candidate
 Experience Your Own
and Competitors’
- Process
- Technology
The Candidate View

30. © 2017 CareerBuilder30
CandidateScreeningProviderCustomer

31. Brand & Emphasize Actions
31
ATLANTIC NORTHERN
Bill Smith has sent you an invitation to complete
forms through CareerBuilder Employment
Screening. Please click on the link below and
login with the information below. Please
complete within 48 hours.
IMPORTANT: If you worked through a
staffing agency or worked as a contractor or
consultant please include the name of the
staffing agency or consultant/contractor
organization in the employer name field.

32. 9/7/2017 © 2017 CareerBuilder
Let’s Bring It All Together

33. 33
the Top Pain Points of employers are:
Poor Candidate Experience
Slow Turnaround Time
Incomplete verifications
Lack of Compliance Guidance
Security & Data Protection
Price / Cost
TEST DRIVE
STUDY THE SOURCES
COMMUNICATION
SELECT AN ADVOCATE
LEVERAGE TECHNOLOGY
ALIGN PACKAGES

34. 9/7/2017 © 2017 CareerBuilder
Questions & Answers

35. 9/7/2017 © 2017 CareerBuilder
Thank you.
How did we do? You can tell us
now by visiting the app to provide
your review.