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Vertical Payments Software
August 2019
Kirk Mahoney & Grady Kidder
2
(1) Boston Consulting Group’s “Global Payments: The Interactive Edition.
(2) Source: Company flings for Square and Adyen; Stripe processing volume are estimated.
PayFac Model
Enables Payments
Software
Integration and is
Exhibiting Explosive
Growth
Payments are
Increasingly
Integrated into
Software Solutions
• The Payment Facilitator (“PayFac”) model, whereby a software business
accepts payments on a payments company’s behalf, has proven to be an
efficient and profitable model for acquiring merchants
• PayFac providers are quickly taking market share from traditional
merchant acquirers (e.g., Global Payments, First Data)
• Merchant demand for payments functionality integrated into their
software solutions has led to software companies rapidly taking
payments market share from traditional merchant acquirers
• By 2027, software companies are expected to capture $154bn of
payment revenue, over half of the total market(1)
$0
$50
$100
$150
$200
2016 2017 2018
Annual PayFac Payments Volume ($bn)(2)
Square Stripe Adyen
Software Solutions
Business
Mgmt.
WCM &
Digital
Marketing
CRM Accounting POS
Online
Ordering &
Booking
Payment Processing
Software companies are becoming payments companies
Vertical Payments Software
’16-’18
CAGR%
57%
124%
31%
3
Payments Are Going Vertical
Merchants Prefer
Vertically Tailored,
Integrated
Payments
Integrating
Payments Benefits
Software Vendors
Multiple Business
Models
• Workflows: Similar to pure SaaS, payment processing software solutions that are vertically tailored offer a better end-user
experience and are purpose built with features that integrate with industry specific workflows
• Vendor Consolidation: Bundling payments into business software offers merchants “one throat to choke”
• Regulation: Regulated industries (e.g. healthcare with HIPAA) and / or those that involve insurance or government pay (e.g.,
education, auto, healthcare) are better served by vertically tailored payment software as opposed to generic, horizontal offerings
• Analytics: Integrating payments into business software enables merchants to more easily gather valuable insights
• Business Software with Integrated Payments: Business management (e.g. MindBody), online checkout (e.g. Shopify), and POS (e.g.
Toast) software vendors
• Payments Software for Regulated Industries: Payments software for industries that are highly regulated (e.g., AxiaMed in
Healthcare) or that involve insurance or government pay (e.g., nCourt for government pay, HigherOne for education)
• Vertical Platform Roll-Ups: Sponsor-backed platforms who acquire integrated software / payments businesses in niche verticals (e.g.,
Fullsteam / Aquiline, Ministry Brands / Providence Equity)
• Economics: Bundling payments with software greatly increases revenue per customer, massively increasing TAM
• Higher NPS, Lower Churn: Offering multiple products to a single customer often increases NPS and lowers churn
• Efficient Distribution: A vertically tailored go-to-market makes a bundled payments sale more efficient and lowers CAC
4
Vertical Payments Software Market Map
Other
Legacy Payments Processors Next Gen Payments Platforms
Horizontal Solutions
Travel & Hospitality
HealthcareCommerce & Retail
Real EstateNon-Profit
Local Services
5
Please send any inquiries to kirk@catalyst.com

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Vertical Payments Software Overview

  • 1. 1 Vertical Payments Software August 2019 Kirk Mahoney & Grady Kidder
  • 2. 2 (1) Boston Consulting Group’s “Global Payments: The Interactive Edition. (2) Source: Company flings for Square and Adyen; Stripe processing volume are estimated. PayFac Model Enables Payments Software Integration and is Exhibiting Explosive Growth Payments are Increasingly Integrated into Software Solutions • The Payment Facilitator (“PayFac”) model, whereby a software business accepts payments on a payments company’s behalf, has proven to be an efficient and profitable model for acquiring merchants • PayFac providers are quickly taking market share from traditional merchant acquirers (e.g., Global Payments, First Data) • Merchant demand for payments functionality integrated into their software solutions has led to software companies rapidly taking payments market share from traditional merchant acquirers • By 2027, software companies are expected to capture $154bn of payment revenue, over half of the total market(1) $0 $50 $100 $150 $200 2016 2017 2018 Annual PayFac Payments Volume ($bn)(2) Square Stripe Adyen Software Solutions Business Mgmt. WCM & Digital Marketing CRM Accounting POS Online Ordering & Booking Payment Processing Software companies are becoming payments companies Vertical Payments Software ’16-’18 CAGR% 57% 124% 31%
  • 3. 3 Payments Are Going Vertical Merchants Prefer Vertically Tailored, Integrated Payments Integrating Payments Benefits Software Vendors Multiple Business Models • Workflows: Similar to pure SaaS, payment processing software solutions that are vertically tailored offer a better end-user experience and are purpose built with features that integrate with industry specific workflows • Vendor Consolidation: Bundling payments into business software offers merchants “one throat to choke” • Regulation: Regulated industries (e.g. healthcare with HIPAA) and / or those that involve insurance or government pay (e.g., education, auto, healthcare) are better served by vertically tailored payment software as opposed to generic, horizontal offerings • Analytics: Integrating payments into business software enables merchants to more easily gather valuable insights • Business Software with Integrated Payments: Business management (e.g. MindBody), online checkout (e.g. Shopify), and POS (e.g. Toast) software vendors • Payments Software for Regulated Industries: Payments software for industries that are highly regulated (e.g., AxiaMed in Healthcare) or that involve insurance or government pay (e.g., nCourt for government pay, HigherOne for education) • Vertical Platform Roll-Ups: Sponsor-backed platforms who acquire integrated software / payments businesses in niche verticals (e.g., Fullsteam / Aquiline, Ministry Brands / Providence Equity) • Economics: Bundling payments with software greatly increases revenue per customer, massively increasing TAM • Higher NPS, Lower Churn: Offering multiple products to a single customer often increases NPS and lowers churn • Efficient Distribution: A vertically tailored go-to-market makes a bundled payments sale more efficient and lowers CAC
  • 4. 4 Vertical Payments Software Market Map Other Legacy Payments Processors Next Gen Payments Platforms Horizontal Solutions Travel & Hospitality HealthcareCommerce & Retail Real EstateNon-Profit Local Services
  • 5. 5 Please send any inquiries to kirk@catalyst.com