1. A Tale of 3 Cities City Knowledge Applications in London, Boston and Venice Fabio Carrera and Bryan Glascock Vancouver, September 29, 2006 URISA 2006

6. Promotes the transformation of municipalities from hunter-gatherers of urban data to farmers of municipal information City Knowledge

27. The Long Tail and City Knowledge Size of Cities Large Cities Small Cities The total population that lives in small and medium cities is at least as big as that in megacities. Small towns (“tail”) represent a huge market opportunity. ANY TOWN

28. The Long Tail Change managed by various Departments Planning, Buildings, DPW Other Departments The Long Tail is Fractal. within a Municipality Target main departments ANY DEPARTMENT The Long Tail is Fractal. Starting with the “head” makes sense, but all departments ought to eventually adopt the CK approach.

29. The Long Tail Amount of Change by different “agents” specific developers, contractors, staff Other agents Again, the “head” will yield instant benefits, although the change generated by agents in the tail may be quantitatively just as large. Target all agents eventually major agents within a Department ANY AGENT

30. The Long Tail Change produced via various processes subdivision approvals, construction permits, contracts Other Processes Processes in the head are major vehicles of change. Minor processes in the tail still add up to major change. Eventually all processes will be addressed by CK. within an administrative process Low-hanging fruits ANY PROCESS

31. The Long Tail Change produced over time BACKLOG Future Change The backlog may be huge but it is finite and worth catching up with. Focusing on the long tail of future piecemeal change will close the loop forever. past and future