2. 2
ntroduction and Overview
Many people have a tough time reaching their personal health and fitness goals for various
reasons, but the one that we hear the most is, “I just don’t have time to work out.” Between
busy personal and professional lives, working out can take the back seat and many people
have a hard time scheduling a workout into their day. Working with an in-home
personal trainer has many advantages, such as convenience, that will help keep
your workouts on track and get you on the road to reaching your health and fitness
goals. Here is FitnessBeyond’s take on the top four benefits of in-home personal
training:
Time Efficiency
One of the greatest benefits of in-home personal training, is time
efficiency. With an in-home personal trainer, you no longer have to
schedule in gym time, not to mention travel time to and from the gym.
This can save you a lot of time, especially in the morning before work,
which is primetime for many clients to get in their workouts. Having the
gym come to you allows you to spend your time more efficiently by
eliminating drive time and the hustle and bustle at the gym during major hours.
Convenience
Convenience ties into the first benefit of in home personal training, time efficiency. In home training
can be convenient for those not only looking to eliminate travel time and be more efficient with their
time, but also for those who have physical limitations and have a hard time traveling to a gym. In
home personal training is ideal for many people and can specifically benefit stay at home moms,
I
3. 3
elderly people, people with physical limitations, and people with injuries who have a difficult time
getting to the gym.
Privacy
The environment at the gym can be intimidating for many people, especially for those who are new
to fitness, have physical limitations, or are uncomfortable in their own skin. One of the greatest
things about having a trainer come to your home is that it is just you and your trainer.
Undivided Attention
Working one-on-one with an in-home personal trainer, allows your trainer to give you undivided and
focused attention, free of distractions and interruptions, which are common in a gym environment.
Receiving your trainer’s sole attention means greater communication, which can lead to better cueing,
form, and overall direction.
ission Statement
FitnessBeyond will help educate, motivate and support our clients with a positive
attitude in a relaxed atmosphere throughout the entire program.
We will organize and plan a valuable fitness/eating program, and will provide
clear directions and realistic feedback.
We will help our clients plan, obtain measurable, realistic goals, and optimize
their chance for a successful experience.
M
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Table of Contents
I. Business……………………………………………………………………………5
Business Background
Services
Target Customers
II. Industry…………………………………………………………………………….7
Market Profile
Competition
Suppliers and Distributors
Legal and Regulatory requirements
III. Operating Plan…………………………………………………………………..8
Plant and Equipment
Processes
Management
Promotion and Marketing
Pricing
Performance Measure
IV. Financial Plan……………………………………………………………………18
Financing requirements
Financial analyses
Financial statements
V. Supporting Documentation…………………………………………………26
5. 5
I. Business
Personal trainers aren't just for the rich and famous anymore. More and more regular folks are
turning to personal trainers to get in shape and keep fit and healthy. As a result demand for personal
trainers is booming like never before.
FitnessBeyond is based in Wilkes Barre, Pennsylvania and will operate a personal training
business that helps clients become healthier by increasing their fitness levels and modifying their
nutritional intake.
Services
Initial consultation and screening
Effective personalized fitness training and nutrition program design, planning and
implementation according to the individual’s or group’s needs and requirements
Nutrition consultation
Instruction, motivation and monitoring of exercise activities, aerobic exercising, stretching, and
muscle conditioning, building and toning
Demonstrating various types of exercises and techniques
Helping clients improve their exercising techniques and performance
Performing health-risk analysis to identify areas of potential concern (such as diet, smoking
and alcohol)
Advising clients on how to modify their lifestyle to improve their fitness
Keeping records of the clients’ exercise sessions to monitor their progress towards physical
fitness to help them reach their goals
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Positioning
FitnessBeyond will position itself as a most effective mobile personal training company and
track several performance metrics using appropriate training software in order to provide clients with
a monthly printout of their progress towards their goals. This blend of solid fitness and nutrition
advice with cutting-edge technology will differentiate FitnessBeyond from its competitors.
Business concept:
Offer a friendly and helpful service
Promote good health by making exercising enjoyable
Help clients assess their level of physical fitness and set a plan to reach their fitness goals
Offer nutritional recipes, online calorie counting and meal tracking to make eating healthy easy
as well as enjoyable
Help clients change their activity levels and choose healthier lifestyles
Help clients achieve their fitness goals by designing and implementing creative and effective
training programs through the internet
Using cutting edge exercise techniques and the latest scientific research
Achieve higher sales and customer satisfaction
Business goals:
To launch the business by December 2014
To achieve good profitability and business expansion
Realize a 12 percent annual growth in revenues
Fill at least 25 training time slots each week
Establish affiliate alliances with other fitness web sites to generate referrals for online training
services
7. 7
II. Industry
Market profile
The typical client for FitnessBeyond are women in their mid-30s to late 50s, middle class and
15 to 30 pounds overweight most, not all, with children.
Many interested clients are under the myth that they will need to have a large house, work-out
room or at least some exercise equipment. Not true! That’s the beauty and appeal of FitnessBeyond’s
service – we provide all the equipment necessary for a cardiovascular or strength training workout.
Competition
There are three fitness centers in the FitnessBeyond’s servicing area but none offer
mobile in-home personal training services:
Keating Fitness Center
Odyssey Fitness
Planet Fitness
Suppliers and Distributors
Most of the suppliers that FitnessBeyond will use are family-owned businesses and
they include:
Complete Fitness Equipment
Fitness Headquarters
GregWorks Fitness
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Legal and Regulatory requirements
FitnessBeyond will need to be in compliance with the requirements of the National
Council on Strength and Fitness (NCSF):
Personal Injury Liability Insurance
Release of Liability Waiver for each client
Medical history for each client
CPR/AED/First Aid certification
Any necessary licenses needed by the state of Pennsylvania
III. Operating Plan
For a successful operation, the business must operate efficiently by incurring minimum costs
and overheads and be able to expand in more than one direction. Each of the various elements of the
business are analyzed and planned for efficient operation.
Market Research
People of all ages and all walks of life are spending too much time in front of computers and
TVs, and this lifestyle is increasingly taking a tremendous toll on their health. Many have
unsuccessfully tried on their own to exercise and keep fit and healthy but have then come to realize
that they need professional help to follow an effective training and nutrition program.
Target Market
The Personal Training market has grown rapidly in the United States over the last decade and
awareness of personal training services has been growing with 88% of gym membership holders now
aware of the existence of personal trainer services. While only a small percentage of gym
9. 9
membership holders have actually participated in personal training, the rate of participation is
increasing rapidly.
According to The Kiplinger Letter’s special supplement, "What’s Ahead For 2000 and What You
Can Do with it", health care jobs will be on the increase because of our aging population. The report
states that there will be a growing need for alternative health care and that more and more people
will seek exercise to stay healthy or attempt to improve health.
In addition, the U.S. Department of Labor is forecasting a 27 percent growth rate for the
industry through the next decade.
Target Market Growth
With all the focus in the media on the “obesity epidemic”, the market for the personal training
services is expected to increase much faster than the average of all occupations because an
increasing number of people are spending time and money on fitness, and recognizing the benefits of
health and fitness programs.
The increased usage of fitness facilities has also increased rapidly over the last
decade. Exercising and "working out" has become a mainstream activity in American's lives
Decade: 2000 Decade: 2010 Decade: 2020
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especially after widespread reports of an impending health crisis and obesity. This problem is largely
correlated to American's unhealthy diet of fast food, and generally poor food choices, especially fried
foods. The poor diet is not the only factor however. Americans were fairly inactive, with only 19%
of people age 20-40 exercising three times a week. Luckily, that has changed over the last 10 years
and the percentage of active people has increased to 43 percent as of 2002. More and more people
are going to the gym after work or are incorporating some sort of outdoor activity into their daily
routine.
Doctors and managed-care organizations have also recognized that diet and exercise are
crucial to keep people healthy and to avoid unnecessary costs and health-care problems. Even
employers are now realizing that fit and healthy employees are more productive.
Overweight people statistics show that in the United States, 55 percent of adults are overweight
and a whopping 23 percent of American adults are considered obese. And the trend is spreading to
children as well, with one in five American kids now classified as overweight.
Rising income and the growing concern about obesity and the unhealthy lifestyle that modern
living inflicts on us is expected to significantly increase the demand for personal trainers.
Market statistics have shown that potential customers include:
Those that recognize the need to have physical activity in their lives.
Those that have incorporated some sort of exercise program in their daily/ weekly routine for
the last several years
Those moderately overweight
Aging baby boomers concerned with staying healthy, physically fit, and independent
Children and teenagers as a result of the reduction of physical education programs in schools,
combined with parents’ growing concern about childhood obesity
Business people who have no or little time to pursue any type of sport or activity
11. 11
Actors, actresses, models and all those whose job requires them to keep a healthy, slim and fit
body
Fitness market research has also shown that:
Demand for personal trainers, increases as the income bands increases with most individuals
being in the income range being of $47,000-$160,000
Fifty-five percent of the customers are single, 38 percent married
Ninety-six percent have a high school diploma, 39 percent have a 4-year degree
Demand is higher among females at 58 perc3ent for females and 42 percent for male
Geography
The immediate geographic target is Luzerne and Lackawanna Counties in Pennsylvania
Services are offered in a 10 to 15 mile radius as well as online
Marketing Plan
Reaching the customers
The proposed promotion and marketing should target these groups accordingly. The Personal
Trainer business model is well known and proven and the fitness industry. FitnessBehyond will begin
by targeting healthy adults from Luzerne County. Healthy adults represent the largest population of
prospective clients and once a few long-term clients are established, FitnessBeyond will expand into
the over 55 market which currently represents a huge opportunity for growth.
Personal Training by Gender
42%
58%
Male
Female
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There is usually a slowdown in the fitness industry in the pre-Christmas period with the
highest activity manifesting early in the New Year as well as during the summer period. This is
probably due to the fact that many people take on New Year resolutions to keep fit especially after
the Christmas festivities and in the summer when people on vacation take the opportunity to get into
shape.
Successfully marketing the service is extremely important to reach the highest possible
number of clients.
Clients are to be reached through the following channels:
Local advertising in the free weekly newspapers
Special promotion events
Strong launch
Word of mouth and recommendations
Contacting people in the industry
Contacting employers and firms concerned about the health and productivity of their
employees
Contacting local gyms
General publicity and general local promotion
Promotional material distribution including flyer distribution
Advertising in specialized magazines
Strategic placement of business cards at local businesses
Creating referral networks with local doctors and physical therapists
Periodic press releases announcing significant events for the business
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Sponsorship of special events
Holding free introductory group classes once per month at local Senior Citizen Centers
An internet presence:
o A website that is optimized for maximum search engine visibility
o Internet promotion, advertising and banner ads
o Links from several websites and forums
The power of the internet is not to be underestimated and the addition of online training
services is new to the market but is rapidly growing. The web can be used not only to promote and
market the services, but also to offer online advice, meal planning, calorie tracking, workout plans
and streamlining the scheduling and booking process of the trainer to serve more clients without the
limitations of scheduling and trainer availability in the traditional business model.
Bearing in mind the importance of the internet to promote the whole business, the website
needs to be functional and impressive with the following features:
o Booking facility
o Effective Search Engine Optimization (SEO) with specific optimization for relevant
keywords as driving traffic to the website is crucial
o Allowing the building up a customer base thorough a registration facility
o Blogs/forum
Equipment needed for the health and fitness assessment/consultation
1. Body fat calipers
2. Electronic blood pressure
tester
3. Electronic body fat/weight
scales
4. Electronic metronome
14. 14
5. Heart rated monitor and
watch
6. Peak flow meter/Tape
measure
Fitness/circuit training equipment
1. Clear storage containers (4)
2. Compact adjustable weights
3. Dumbbells
4. Mat
5. Medicine balls (6, 8, 10 lbs.)
6. Power bars x 2
7. Resistance bands (1 x set of 4
varying resistances
8. Stability disc
9. Step
10.Stopwatch
11.Vehicle - 1 SUV to be truly mobile
Pricing: The average price per session should reflect the quality of the service and the
prices that the competition is charging in the area.
Personal Training Packages – Price List
On-on-One Training
Packages Hourly Rate Savings Prices
24 sessions $50 $360 $1,200
12 sessions $55 $120 $660
6 sessions $60 $30 $360
Group Training (2 to 6 people)
Packages Hourly Rate Per Person Savings Price Per Person
12 sessions $80 $40 $60 each $480
6 sessions $85 $42.50 $15 each $255
15. 15
30-Minute Personal Training Sessions
Packages Prices
1 session $40
5 sessions $185
10 Sessions $350
Revenue channels
Holding training sessions (main revenue)
Online consultation which may be offered through the internet for a fee
Products sold both online and at the training sessions
Service Projected sales and price
Introductory Consultation Free
Personal Training 5 days per week x 6 sessions per day x $60/session
or $495 (discounted price for 10 session bookings)
Monthly Goal Tracking Report Free
Online Training 10 clients per months x $50 per client
Product sales $250 per month
Target criteria:
Unique service with noticeable advantages and benefits compared to
other similar or competing products
High quality and attractive presentation of the services
Good distribution channels
Services meet to a great extent customer needs and preferences
Services closely follow current customer and industry trends
Services compare favorably with competing products in terms of
features, benefits and cost
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Business Management Plan
Administration
All administration, running expenses and overheads are to be kept to the
absolute minimum, and the expenses monitored on a monthly basis and compared to
budgets to ensure costs are kept under control.
Proposed business entity: Sole Proprietor
Management roles: Carolyn Briscoe has over 20 years in the fitness and training
industry which provides an insight and in-depth understanding of fitness and health
programs. Carolyn Briscoe is fully qualified and holds all necessary certifications and
will significantly contribute to the success of the business.
Success Factors
Experienced and certified trainer
On-going education
Dedication and hard work of the founder
Leveraging internet technology to create new revenue streams
Fitness experience with charming and friendly personality will secure consistent
business
awareness of:
The latest developments in the Industry
Up-to-date exercise techniques
Latest scientific research on exercising, nutrition and diets
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Specialization: General Personal Trainer and nutrition
These success factors will enable the full leverage of personal skills and abilities to
provide effective as well as enjoyable training sessions.
SWOT Analysis
The following SWOT analysis captures the key strengths and weaknesses within
the company, and describes the opportunities and threats facing the business.
Strengths
Aggressive approach to attracting and maintaining customers
Use of innovative equipment and internet technology to enhance the client
experience
Staff certified by major fitness certification agency National Council on Strength
and Fitness (NCSF)
Weaknesses
Market perception that personal training is a luxury service
Amount of revenue is limited by to the number of available appointment time
slots
The costs of attracting corporate clients
Opportunities
Early adoption of online training services
Increased opportunity to leverage the internet to sell related products
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Threats
Services are vulnerable during an economic downturn
Some gyms restrict access to outside personal trainers
IV. Financial plan and analysis
This section presents a financial overview of the launching of the business and
covers the first two years of its operation. It addresses the capital that’s required for a
smooth operation, sales forecasts, expense forecasts, profit and return on investment
projections.
The aim of the financial plan is to study and analyze the initial critical period to
ensure it is planned properly and to extend the projections until the project has shown
its viability and met its goals. A 2-year financial projection and analysis is included in
this study to achieve these objectives.
Monthly revenue forecast:
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
1 3 5 7 9 11 13 15 17 19 21 23
Month
Monthly Revenue
19. 19
Yearly forecast:
Year 1: $91,291
Year 2: $107,474
Expense Forecast:
The expense forecast will be used as a tool to keep the company on target and
provide indicators when modifications or corrections are needed for the implementation
and maintenance of the marketing plan.
1. Initial expenses: Initial expenses are high during the first months due to the cost
of completing certification programs and purchasing the necessary equipment and
insurance. The launch of the web site can be delayed to smooth out cash flows, but it
is included with the initial expenditure in the projections.
Expense Amount ($)
Certification 500
Licenses, fees and permits 300
Business Establish entity 200
Legal & insurance costs 250
Equipment 2000
Marketing 1500
Website Development 300
Clothing 400
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Software 100
Computer, PDA 800
TOTAL $6,350
Initial expenses
Comments on the initial expenses:
Certification: includes all costs of certification and license preparation
Initial Marketing: this covers additional advertising and grand opening cost
Stationary and promotional material: stationary, business cards, flyers
Clothing: trainer special clothing.
Other: a fixed contingency sum of $1000 is used to cover various initial
expenses.
2. Ongoing expenses:
Ongoing costs are incurred every month and relate to the ongoing operation of
the business. Some of these expenses increase, as sales increase and the projections
show an increase in expenses which is related to sales.
Initial monthly expense Amount ($)
Gasoline/Auto 200
Internet Access 50
Website Development and Hosting 200
Advertising 350
Insurance 150
Accounting/Legal 50
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Continued Education 50
Supplies 50
TOTAL expenses per month $1,250
Website development and hosting: the allocated website development sum covers
full website design, development and search engine optimization as outlined above.
Website maintenance, updating, hosting and running costs are included in the ongoing
monthly figures if required.
Advertising: covers advertising as per the marketing plan and the monthly ongoing
expenditure has been increased at the rate of 0.50 % per month to allow the expansion
of the business.
Project returns Year 1 Year 2 Total / Average
Yearly pre-tax profit $53,666 $76,153 $129,819
% Yearly pre-tax profit margin 47.03% 56.69% 51.86%
% Total Net return of capital employed 536.66% 761.53% 649.09%
Implementation
The purpose of the marketing plan is to serve as a guide for the organization.
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The following areas will be monitored to gauge performance:
Measurement Review Frequency
Revenues Monthly
Expenses Monthly
Web Site Traffic Monthly
Web Site Conversions Monthly
Customer Satisfaction Quarterly
Referral Network Quarterly
Milestones
The following milestones identify key dates:
Milestone Due Date
Business setup (business formations, stationary, flyers,
pamphlets)
December 2014
Advertising campaign and launch January 2015
Website completion February 2015
Action Plan:
1. Setup the basic structure for running the business
2. Complete the promotion material: stationary, business cards, info packages,
flyers, catalogues, etc.
3. Website development
4. Setup merchant account/PayPal account to take online payments.
5. Full update with the latest developments and trends in the industry.
6. Follow the marketing plan
7. Launch the website and the business
Monthly Expense Budget
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Capital injection
The resulting plan shows that a $4,900.00 capital injection are needed to cover
the various expenses.
The closing balance shows a positive figure all the way along, which confirms
that no further funds would be required thereafter and that the project is self-
supportive.
$4,100
$4,200
$4,300
$4,400
$4,500
$4,600
$4,700
$4,800
$4,900
$5,000
1 3 5 7 9 11 13 15 17 19 21 23
Month
Monthly Expenses
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Revenue Projections
Project returns Year1 Year 2 Total / Average
Yearly pre-tax profit $30,843 $49,284 $80,127
Yearly pre-tax profit margin 33.79% 45.86% 39.82%
Revenue projections
The projections show that the first year profit is $30,843 increasing to $49,284 in
the second year. The first year projections show a lower profit because of the initial
expenditure incurred in the first year which has all been written off as non-recoverable
expenditure (except for any purchased equipment which is depreciated over a 3 years
period).
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The project shows profit margins of 33.79% in year 1and 45.86% in year 2 with
return on capital of 308.43% in year 1 and 492.84% in year 2.
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
$5,000
1 3 5 7 9 11 13 15 17 19 21 23
Month
Profit Projections
0.00%
100.00%
200.00%
300.00%
400.00%
500.00%
600.00%
1 2
Years
Return on Capital
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Financial Analysis
Financial analysis examines the financial situation if things don't go according to
plan. Analysis of the various elements affecting the viability of the project shows that
the main risk element is the revenue from sales. The other projected elements are not
likely to get out of hand as all overheads and operating expenses have been kept to the
minimum and expenditure can be kept under control by closely following the budget.
Timing is not an issue either and there are no apparent potential technical or
operational difficulties.
V. Supporting Documentation
Personal Trainer Liability Waiver
PAR-Q Form
Medical Release Form
Fitness Progress Chart
Personal Training Contract