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Communication Trainer Carmelo Pollichino

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Carmelo Pollichino
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Communication Trainer:Carmelo Pollichino Twitter: @c.pollichino E-mail: carmelo.pollichino@gmail.com
Communication
Sender Receiver encode decodemessage encodedecode feedback SenderReceiver Communication is the process of sending and receiving information among people…
Communication is a two way process!
Communication is a two way process! In order to have good communication: • Listen to Understand • Understand before speaking • Speak to be Understood • Seek understanding before proceeding • Repeat
Communication is a two way process! Common Communication Errors: • Finishing others sentences • Preparing our response before someone has completed speaking • Multitasking while listening • Filtering content or meaning based on the speaker • Speaking for others (we…)
Tonal 55% Visual 38% Verbal 7% 0% Communication is a two way process! 93% of all communication is non verbal!
What do you think about this speaker?
2 simple rules Crazy dog
Attention I nterest Desire Action
badge
dog reliability
badge say your namebadge
badge Toothbrush smile ears listen
trumpet speak up badge
Red ballon important things badge
badge reliability say your name smile listen speak up important things
good break

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