Paul Taylor Senior Solution Architect - Capgemini Dr Marcus Esser BPS Global Automation Lead - Capgemini Robotic Process Automation (RPA) is currently a significant talking point and a lot is being written about its long-term impact on people, operations and customer experience. What is driving this discussion? An explosion in data volumes; intensified market competition; and the need for businesses to change and new ways of responding quickly to change and customer demand, whilst also maintaining stability in their core operations. Robotic Automation is a set of technologies that use software as a ‘virtual FTE’ to manipulate existing application software (e.g. ERPs and CRMs) in the same way that a person completes a process. This helps eliminate or reduce human intervention in the execution of tasks and decision making. Hear about automation case studies which use a variety of tools, leading edge technologies and delivery approaches.