TeliaSonera and Capgemini are collaborating to implement a cloud-based Salesforce solution to address TeliaSonera's business challenges of separate organizations, processes, and lack of full customer overview. Capgemini will draw on its experience implementing similar solutions for billing, operations, and support systems. The collaboration aims to harmonize processes based on best practices through workshops and agile development. The solution will integrate legacy systems and involve key stakeholders throughout implementation and after go-live to ensure adoption and knowledge transfer.