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I’M HAPPY
Innovation at MY Service
CWIN Madrid, September, Nuno Duarte Oliveira

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2Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Availability and access are no
longer market issues…
Pace Impact Source
Today, innovation cycles are measured in days and
weeks with a level of impact that can reshape industries
and uproot longstanding business models. To stay
ahead, companies need to utilise global emerging
technologies and a diverse start-up ecosystem.
Why do we need to Innovate?

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3Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
…applying innovation and
becoming proficient at doing so, as a core
competency, are the new market realities.
Many organisations are not designed to innovate effectively. They
lack the necessary:
• Processes, methods and strategic alignment
• Innovative talent
• Culture that encourages, rewards and promotes innovation
• Mindset to manage risks
In an innovation landscape that is increasingly leveraging
emerging technologies, constant attention must be paid to ensure
organisations are aware of what’s out there.
Talent Culture RiskProcess
Many organizations are not designed to innovate effectively

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4Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Traditional approaches to problem solving are no longer effective
Traditional approaches short circuit the creative process, ignoring
the need for group commitment and alignment for breakthrough
creativity.
• Intent: Are we committed to
doing this, individually and
collectively?
• Insight: What are the
various pathways to
success? What is the best
option to pursue?

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5Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Answer the 6 questions every time you innovate…
 WHAT
• Do we know What we want or are we just playing around with ‘new’ gadgets?
 WHERE
• Do we know best place to start with? Big ‘pain’ or non critical processes?
 WHEN
• Do we know the best suitable time to innovate? Is it an continuous activity?
 HOW
• The realization steps… research, doing…doing..doing…? Discover the How?
 WHO
• Did we identified the right stakeholders? Are we getting the proper sponsorship?
 WHY
• If we don’t know where to go, how do we know we are already there? Measuring
results is a must to provide evidences of added value and continue…

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6Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Becoming THE preferred applied innovation partner
Take a co-creation and
collaboration approach with
an expansive ecosystem to
build prototypes, proof-of-
concepts and demonstrate
business value
Introduce you to a global
ecosystem of start-ups,
academics and some of the
largest business &
technology partners
Utilize a structured
framework to
manage the
innovation process
Help you to understand
and apply emerging
technologies like Cloud,
Big Data and IOT?
Explore and experiment
in a safe, secure and
immersive environment
that is designed to
foster the exchange and
application of
innovation
Engage with a multi-
disciplinary team of
innovation experts,
strategists, designers,
architects, technologists
and more
Imagine if you could…

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7Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
INaaS framework and methodology
Discover
Leverage assets like
TechnoVision Theater
and Leading Digital to
educate and align
Business and IT decision
makers.
Executive alignment
Share key innovations, disruptors and issues
facing specific sectors. Identify areas of top
importance and be immersed in the most
relevant showcases and prototypes. Also, be
introduced to leading start-ups, VC ‘s,
business and technology providers.
Sector innovation
Contextualize emerging trends such as cloud, IOT, Insights & Data,
CyberSecurity, and Vanguard IT. Demonstrate how these emerging
capabilities can help to increase sales, decrease costs, advance new
business models. Share relevant showcases, prototypes and be
introduced to leading start-ups, VC ‘s , business and technology
providers. Identify specific use cases to explore in depth.
Emerging Trends
Show tangible examples
and leading practices
which are emerging that
allow companies to
advance innovation with
great speed and scale.
Applying Innovation
Devise
Expand upon the outcomes
of the Discover stage; work
together to develop the
customer journey.
Customer Journey Maps
Rapidly and iteratively develop visualization, mock-ups,
business cases and architecture. Demonstrate the
latest methods and tools to compress cycle times and
validate a concept’s value. Co-locate with Capgemini,
start-ups, and leading technology providers during this
process.
Minimum Viable Product
Scale and refine the MVP into a
comprehensive prototype, business case
and supporting architecture. Co-locate
with Capgemini, start-ups, and leading
technology providers during this process.
Prototype
Drive executive alignment, define
pilot success criteria.
Pilot
Deploy
Drive alignment with leadership and the
organization to ensure the innovation is
adopted and leveraged. Understand
common challenges and risks early.
Executive & Enterprise Alignment
Plan for all aspects of adoption and scaling to ensure
outcomes are realized and ensure end-users are
getting value thus driving adoption. Leverage
progressive change management methods. Assure the
right underlying infrastructure and security mechanisms
are in place.
Adoption & Scaling
Leverage the latest methods and
tools to minimize lead time, increasing
responsiveness.
Agile Deployment
Sustain
Sustain innovation by using
our global network to learn
about new technologies, use
cases and continually push
your program forward.
Sustaining innovation
Learn to become more proficient
at innovation. Continue to learn and
understand what is involved with
establishing a clear innovation charter
and becoming proficient at innovation.
Innovation strategy
Becoming proficient at innovation means developing the right
processes, governance, funding, ecosystem, and culture.
Learn best practices and how Capgemini can help to advance
these capabilities.
Innovation governance

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8Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Service Catalog
Leading Digital
Accelerators:
• Tours of the possible
• Discovery workshop
• Demo’s and
reference visits
• Discovery & Curation
of start-ups (Iterate
Studio)
• Business Awareness
workshop
Experimentation
Business Case & Risk
Assessment
Minimum Viable Product
Business Platform
Review
Accelerators:
• Rapid Ideation
workshop
• POC
• Pilot design, execution,
assessment &
refinement
• Proposition & customer
journey design
Outcome-Centric Design
Gap Analysis
Executive & Enterprise
Alignment
Agile Deployment
Adoption & Scaling
Change Management
Innovation Diagnostic
Innovation Portfolio
Assessment
Innovation Strategy
Innovation Governance
Innovation Process
Applied Innovation Basics
TechnoVision Theater
Discover Devise Deploy Sustain
Innovation Center
Development

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9Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Considerations to take into account in design and implementation
Innovation centre concepts, innovation methods and design criteria
The goal of the Innovation Center Development is to design and create the ‘Minimum
Viable Innovation Centre’ that fits the organizational and business context. During the
design relevant aspects, such as people & competencies, practices & processes,
relationships & governance, financial management & tooling must be address.
Innovation Lab = Discovering = Create new
(digital) ideas, experiment with them and test
business relevance with prototypes & PoC’s.
Incubator = Devise = Bring ideas to
Minimum Viable Products (e.g. actual product
or service for clients or internal solution), test
it with end users to get real field insights and
pivot it if needed.
Scale-up Accelerator = Deploy = Scale up
and integrate a business solution to a global /
enterprise wide level in short programs.
CONCEPTS METHODS
Technology Push approach to rapidly
experiment with digital to create an innovative
mindset & identify business issues that can
be solved with digital.
Business Demand approach to address
fundamental business challenges at the
intersection of “customer” problems

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10Copyright © Capgemini 2016. All Rights Reserved.
Innovation at MY Service | September 2017
Contact information
Nuno
Duarte Oliveira
CTO / Chief Architect Iberia
nuno.duarte.oliveira@capgemini.com
Capgemini Spain | Madrid
Edificio CEDRO. Anabel Segura,
14. 28108 Alcobendas (Madrid)
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contact
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About Capgemini
With more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers
business, technology and digital solutions that fit their needs, enabling them to achieve
innovation and competitiveness. A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative Business Experience™, and draws on
Rightshore®, its worldwide delivery model.
Learn more about us at
www.capgemini.com
The information contained in this presentation is proprietary.
Copyright © 2016 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.