1. ONE IN THREE ORGANIZATIONS IS ACCELERATING PROCESS
AUTOMATION PROJECTS BECAUSE OF COVID-19 IMPACT
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Organizations around the globe had to
react fast to the COVID-19 pandemic,
and many made a fast pivot by deploying
process automation solutions.
More than half of process automation
professionals reported that their
planned projects were not impacted by
the pandemic, while more than a third
said they were accelerating process
automation projects in the wake of the
pandemic.
© Camunda. Survey of 160 process automation professionals attending CamundaCon Live April 2020.
Slowing down
17%
Accelerating
No change
38%
54%

2. BUSINESSES INVEST IN PROCESS AUTOMATION
www.camunda.com© Camunda. Survey of 160 process automation professionals attending CamundaCon Live April 2020.
Where do organizations currently
deploy process automation platforms?
More than half of organizations say
they’ve deployed process automation for
orchestrating microservices and human
task management. More than a third do
for straight-through processing, while
centralizing automation and RPA are
prevalent and growing use cases.
55%
55%
37%
27%
17%RPA
Orchestration
Centralized
Automation
Straight-through
Processing
Microservices
Orchestration
Human Task
Management

3. www.camunda.com
WHAT ARE THE FUTURE OPPORTUNITIES
FOR AUTOMATION?
Here’s how process automation
professionals sized up key drivers for
future process automation projects.
Organizations overwhelmingly invest
in process automation as part of their
strategic initiatives to transform how
they do business. Process automation
is at the heart of the digital enterprise.
Process automation projects also
help organizations better manage or
automate human tasks, support
compliance initiatives, and a means
to manage RPA and orchestrate
microservices.
RPA
NeedNewBusiness
Applications
Cloud
Migration
Movingto
Microservices
Architecture
DeployComplianceand
ProcessChangesRapidly
HumanTasK
ManagementDigital
Transformation
© Camunda. Survey of 160 process automation professionals attending CamundaCon Live April 2020.

4. FOR 1 IN 4 ORGANIZATIONS, COVID-19 EXPOSED PROBLEMS
WITH THEIR AUTOMATED BUSINESS PROCESSES
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The rapid changes in how we work
brought on by the COVID-19 pandemic
revealed how manual labor and human
intervention compensated for processes
that were broken.
When work-as-usual stopped, broken
processes became more obvious. In
fact, one in four process automation pro-
fessionals say the COVID-19 pandemic
exposed problems with automated busi-
ness processes within their organization.
BROKEN
PROCESSES
EXPOSED
25%
© Camunda. Survey of 160 process automation professionals attending CamundaCon Live April 2020.

5. NEARLY 6 IN 10 PEOPLE EXPECT ROI FROM
PROCESS AUTOMATION WITHIN ONE YEAR
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Process automation is so critical to digital
transformation, organizations expect a rapid
return on their investment for any process
automation project.
In fact, six out of 10 process automation
professionals expect to see a return on their
investment within one year.
1-2 Years
33%
2+ Years
9%
Less than
one year
58%
© Camunda. Survey of 160 process automation professionals attending CamundaCon Live April 2020.