I would like to give an insight into mine and Helsana's journey, from the early ideas, the start of a grassroots revolution, establishing teams and connecting Business and IT People. Demonstrating the first steps within a PoC to use Camunda within an already existing Application and emerging from there.

2. VERTRAULICHKEITSKLASSIFIZIERUNG
A journey from Ideas to Production
CamundaCon 2019
Dr. Eric Euerlings, Senior Integration Domain Architect / Project Architect
13.09.2019

3. 2
Helsana in Figures

4. 3
Helsana has more than
100 years’ experience
in the health and accident
insurance business.
Per week
Helsana pays out
around CHF 110 million.
Premium income
70% social insurance
30% supplementary insurance

5. 4
Helsana embraces its social responsibility
and insures 1.9 million people –
or one in four people in Switzerland.
Helsana is attractively sized with
more than 3,000 employees.

6. 5
Helsana is close to its customers everywhere in Switzerland
• Head office in Stettbach
• 22 general agencies
• 42 sales offices
Main office
General agency
Sales office
Head office Stettbach
Regional office Zurich/Central Switzerland
Approx. 1,800 employees
Worblaufen
Regional office Central Plateau
Approx. 330 employees
St. Gallen
Regional office Eastern Switzerland
Approx. 180 employees
Bellinzona
Regional office Italian-speaking
Switzerland
Approx. 150 employees
Lausanne
Regional office Western Switzerland
Approx. 300 employees

7. 6
How to earn a new nickname
The Prince of Camunda

8. 7
Do the right thing! But at the right time.
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
Spread the Word and the Idea!
Build an enthusiastic team
Have a (piggyback) project
Look for allies in all disciplines
Do a PoC in your Environment
Present the results all over the
Place

9. 8
Spread the Word and the Idea:
Talk about value, transparency and flexibility first-hand
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• DO NOT TALK ABOUT TECHICAL STUFF AT FIRST!
– Sponsors and Business People do not care about tech stuff or at least they shouldn’t
– Make sure you do have a Team member that can bridge between techies and suits
• DO TALK ABOUT:
– Process Transparency and Efficiency
– Flexibility and shorter change time
– Higher Automation
– Reuse of Skills -> Lower Costs
– Insights of the running business etc.

10. 9
Look for allies in all disciplines:
Superheroes do not fit well into Co–Operations
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• Involve Business Representatives
• Talk and demonstrate to L&C and Risk
• Enterprise Architects have needs you
may cover here too
• Show the Deployment scenarios to
Engineering and Operations
• Make them confident, not overwhelmed
• Introduce BPMN into your DOR

11. 10
Verify your theses:
Do a PoC
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• Organization and Cooperation
• More direct cooperation
• Business Value and Transparency
• Skillsets
• Who and what does it take
• Available within the company
• Channel specifics
• Increasing attractiveness for intermediaries
• Adaptable process flows
• Verification Theses:
• Modularization
• Shorter response times
• Integration of Enterprise Services
• Architecture and deployment scenarios
• Suitability of BPM for Helsana in the
easySales context and in the general
project environment
Is a non invasive approach possible or do we need a big bang ?

12. 11A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
Test your capabilities:
The PoC Architecture and Team
FSL Dienste
FSL
easySales
Database online
Session Persistenz
Workflow
Management
F
Backend Systems
SPF (Oracle SOA SUITE)
Routing
Adapter
• 2 Business Analysts
• 2 Java Developers
• 1 Integration Specialist
• 1 Architect
• Falko Menge of Camunda

13. 12
Show what you get:
Existing Frontend – New Process Layer – Existing Backends
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019

14. 13
Added Value:
One Stop Process Visibility and Analysis
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019

15. 14
Verify your theses:
Do a PoC – Theses to be verified
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• Organization and Cooperation
• More direct cooperation
• Business Value and Transparency
• Skillsets
•Who and what does it take
•Available within the company
• Channel specifics
• Increasing attractiveness for intermediaries
• Adaptable process flows
• Verification Theses:
• Modularization
• Shorter response times
• Integration of Enterprise Services
• Architecture and deployment scenarios
• Suitability of BPM for Helsana in the
easySales context and in the general
project environment
Is a non invasive approach possible or do we need a big bang ?

16. Build an enthusiastic team by
• identify dedicated people
• bring them together
• convince with ideas
• take away their fear
• reuse the knowledge
• build up new know-how

17. 16
Train the People -> Headstart for the teams
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• Training is essential
• Reduces the time to get productive
• Check the options on the Camunda Website
• Onsite Training one week
– BA’s and Developers together
– Partial participation possible
– Has strengthened team confidence

18. 17
Present the results all over the Place
A journey from Ideas to Production – CamundaCon 2019, Dr. Eric Euerlings18.09.2019
• Road-Shows
– IT- and Business-Departments
• BPM-Guild established
– Open to all Departments
– Provides BPMN Training
• Exchange with others at Meetups etc.
• Dashboard-Monitors positioned at IT-
and Business-Departments

19. 18
Thank you.
Questions?
Dr. Eric Euerlings, Prince of Camunda @ Helsana