MeetXO

Meet XO Communications
XO Communications is one of the nation’s largest
communications service providers focused
exclusively on businesses, government, domestic
and international telecommunications carriers,
cable companies, content providers and mobile
wireless companies.

www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 1

Agenda

 Company Highlights
 Financial Highlights
 Industry Recognition
 Our Customers
 The XO Difference
 The XO Network
 XO Services Portfolio
 XO Customer Ecosystem
 Our Solutions
 XO Customer Experience
 Why Businesses Choose XO


About XO

We are the nation’s premier communications services provider focused
exclusively on businesses, government and enterprises, delivering industry-
leading IP and networking solutions with exceptional customer service

• Established: 1996 • Customers: 90,000
– 50% of Fortune 500, including
• HQ: Herndon, VA Abercrombie & Fitch, eBay, Morgan
Stanley, United States Postal Service
• 2010 Revenue: $1.53 Billion
• Network:
• Employees: 4,000 – 19,000-mile Tier 1 nationwide network
connecting more than 85 markets
• Business Units – High-performance IP and transport
– XO Business Services networks
– XO Carrier Services • Services:
– Broad portfolio of IP communications,
managed network and hosted IT services


XO Financials

Revenue IP and Data Services1 Revenue Adjusted EBITDA
$1,540 (millions)
$1,521.3 $1,529.2 $1,000 (millions) $895.8 $250 (millions)
$1,520 $798.4 $191.1
$1,500 $800 $670.6 $200
$1,477.6
$1,480 $152.6
$600 $530.3 $150
$1,460 $106.7 $110.0
$1,440 $1,428.7
$400 $100
$1,420
$1,400 $200 $50
$1,380
$1,360 $0 $0

2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010

XO has no senior long term debt obligations

(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services


XO 2010 Financials

Revenue IP and Data Services1 Revenue Adjusted EBITDA
$395 (millions) $240 (millions) $237.3 $70 (millions)
$390.3 $60.8 $59.2
$390 $385.7 $235 $60
$383.6 $228.8
$385 $230
$50
$380 $225 $220.0 $40.5
$220 $40 $30.6
$375
$369.5 $215 $209.8 $30
$370 $210
$365 $20
$205
$360 $200 $10
$355 $195 $0

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010

Revenue Growth of 6% 1 Broadband Services Revenue Adjusted EBITDA Increase of 93% 1
Growth of 13% 1

XO is outpacing the industry in IP and data services revenue growth

(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
(2) Q1 2010 vs. Q4 2010


Industry Recognition

Internet Telephony CIO Magazine Internet Telephony CIO Magazine
PRODUCT OF THE YEAR CIO 100 AWARD HONOREE PRODUCT OF THE YEAR CIO 100 AWARD HONOREE
AWARD AWARD
Recognized as having Recognized as having
XO SIP recognized as one of the top 100 IT XO Enterprise SIP one of the top 100 IT
2008 Product of the departments in 2009 recognized as 2009 departments in 2010
Year by Internet Product of the Year by
Telephony magazine Internet Telephony
magazine

2008 2009 2010

Telephony Innovation InformationWeek Frost & Sullivan InformationWeek NGN Magazine Frost & Sullivan
MOST INNOVATIVE FMC SERVICE RANKED #27 OUT OF 500 BEST EMERGING COMPANY RANKED #14 OUT OF 500 PRODUCT OF THE YEAR VOIP & SIP LEADERSHIP
AWARD AWARD
XO Anywhere received Highest ranked Awarded for MPLS IP- Highest ranked
2008 Telephony Innovation telecom VPN strengths and telecom XO Enterprise SIP Named leading North
Award for most innovative company, awarded for expansion of U.S. company, awarded for receives 2010 NGN American VoIP access
fixed mobile convergence IP services Ethernet coverage multi-tiered workforce Leadership Award & SIP trunking services
service transformation mobility initiative from NGN magazine provider with 22.2% of
the market


XO: The Leading Nationwide VoIP/SIP
Trunking Services Provider

• Frost & Sullivan has ranked XO as
the leading nationwide VoIP &
SIP services provider

• XO leads all nationwide providers
in terms of
growth, innovation, leadership,
market
share, strategy, technology and
vision

• XO leads all nationwide providers
with the largest number of
VoIP/SIP end users: 1 million+
Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010
Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010


A Trusted Provider to Businesses
Across Major Vertical Markets

FINANCIAL SERVICES PROFESSIONAL SERVICES

GOVERNMENT / EDUCATION RETAIL

HEALTHCARE TECHNOLOGY

MEDIA / ENTERTAINMENT


The XO Difference

 The Right Network Capabilities and Reach
– Unique combination of nationwide/metro fiber networks and broadband
wireless capabilities to deliver innovative services to your locations
wherever they are

 The Right Solutions for Your Business
– Broad portfolio of next-generation IP communications, managed network
and hosted IT solutions built around your business that can support your
entire lifecycle of needs

 Focus on Exceptional Customer Service
– We’re specialists in services for businesses and are focused on delivering
exceptional customer service


NATIONWIDE

The Right Network for Your Business LOCAL

GLOBAL


Nationwide Network Coverage

The XO nationwide network is designed to deliver maximum
coverage, performance and scalability
Nationwide Network Coverage
 85+ cities
 19,000 inter-city route miles

High-Capacity IP and Transport
Networks
 Multi-terabit nationwide
transport network
 Tier 1 IP network with terabit
routing core

Extensive Access Options
 Fiber networks
 Ethernet over copper
 Broadband wireless


Extensive Metro Network Coverage

Metro fiber networks in 40 major metropolitan markets

Extensive Metro Networks &
Significant Local Reach
 1 million metro fiber miles
 3,000 on-net buildings
 950 ILEC collocations
 6,000 SONET ADMs
 2,500 SONET rings
 50+ colocation facilities


Unique Broadband Wireless Capabilities

Broadband Wireless coverage in 80 metropolitan markets

Expanded Network Coverage
with Broadband Wireless
 28 GHz-31 GHz (LMDS)
broadband wireless spectrum
 Supports Dedicated Internet
Access, Ethernet and Private
Line at speeds from 10 – 800
Mbps
 Ideally suited for business
continuity/redundancy, campus
and metro networks or
locations without fiber network
access


Global Reach

Global service delivery to more than 40 countries on five continents


CONNECT

COMMUNICATE

Solutions Built Around Your Business MANAGE

PROTECT

OPTIMIZE


XO Services Portfolio

A complete portfolio of IP communications and managed network services
Voice Services VoIP Services Network Services Hosted IT Services
Dedicated Internet
Local XO IP Flex Web Hosting
Access

Ethernet
Long Distance XO IP Flex with VPN Cloud Backup
Point-to-Point, Hub, Access, VPLS

MPLS IP-VPN
Conferencing XO SIP Hosted Exchange
Applications Performance Management

Contact Center/IVR XO Enterprise SIP XO IP Flex with VPN

XO Enterprise Cloud
XO Connect Private Line
Communications

XO iPBX Wavelength

XO Anywhere Collocation

Broadband Wireless

Cloud & Managed
Security


Solutions Built Around You.

… and solutions to support your mission-critical business applications

Seamlessly Improve Simplify and get Ensure the Increase your
COMMUNICATE

PROTECT
CONNECT

OPTIMIZE
MANAGE
connect all of communications better control integrity, perform business
your locations between with managed ance and security performance with
regardless of size offices, customers solutions and of your managed network
or location with a and partners with professional company’s and applications
broad range of next generation IP services that mission-critical performance
cost effective and voice and unified allow you to applications, infor solutions that
scalable high communications dedicate more mation and accelerate the
performance data solutions that resources on your network with speed of your
and IP networking help your core business. managed mission critical
services. business operate security, private applications and
more efficiently data networking networks.
and increase and business
productivity. continuity
solutions


XO Customer Ecosystem

World-Class Installation Customer Care Business Center
Local XO Technicians Nationwide 24x7 Professionals Online Account Management
People & Support
Enabling Your Business Applications

Communicate
Connect IP Flex | IP Flex with Optimize
DIA | Ethernet | MPLS
VPN | XO SIP | Manage Protect Applications
Solutions Built IP-VPN | IP Flex with
XO Enterprise SIP | MPLS IP-VPN | IP Flex
Business Continuity | Performance
XO Enterprise Cloud with VPN | iPBX |
Around Your VPN | Colocation |
Communications | XO Hosted IT Services |
Managed Security | Management |
Private Line | Cloud Security | Cloud Hosted IT Services |
Business Needs Wavelength |
Anywhere | Contact Cloud Backup |
Backup Professional Services
Center | Local Voice| Professional Services
Broadband Wireless | Lifecycle Services
Long Distance | Audio
& Web Conferencing

Innovative Solutions Engineering
Solutions Design Solutions Analysis, Design and Implementation | Professional Services

XO IP Network
World-Class Network Terabit Routing Core | 28 Billion VoIP minutes Annually
Infrastructure XO Transport Network
19,000 Route Miles | Multi-Terabit Capacity Coast-to-Coast

Unparalleled Network Ethernet Fiber Wireless Copper
Ethernet access to 5M+ 1 million metro fiber Spectrum covering 95% of
Access Options 950 ILEC collocations
business locations miles, 3,000 on-net buildings top markets


CONNECT

Seamlessly connect all of your locations regardless of size or location
with a broad range of cost effective and scalable high performance data
and IP networking services.

Click to learn more about…
Dedicated Internet Access
MPLS IP-VPN
IP Flex with VPN
Ethernet
Private Line
Wavelength
Colocation / Data Center
Broadband Wireless


COMMUNICATE

Improve communications between offices, customers and partners with
next generation IP voice communications solutions that help your
business operate more efficiently and increase productivity.

IP Flex
SIP Trunking
Enterprise SIP
Enterprise Cloud Communications
iPBX
XO Anywhere
Contact Center & Interactive Voice
XO Connect
Conferencing
Local & Long Distance


MANAGE

Simplify and get better control with managed and professional services
that allow you to dedicate more resources on your core business.

MPLS IP-VPN
iPBX
Professional Services
Hosted IT Services
Cloud Backup


PROTECT

Ensure the integrity, performance and security of your company’s
mission critical applications, information and network with
secure, private data networking, hosted IT and business continuity
solutions.

Business Continuity Solutions
Cloud & Managed Security
MPLS IP-VPN
Collocation / Data Center
Cloud Backup


OPTIMIZE

Increase your business performance with hosted IT and managed
network solutions that accelerate the speed of your mission critical
applications and networks.

MPLS IP-VPN
XO Ethernet VPLS
Applications Performance
Management
Lifecycle Services
Professional Services
Hosted IT Services


ACCOUNT TEAM

SOLUTION DESIGN
An Unrelenting Focus on
Delivering Exceptional Customer Service INSTALLATION

CUSTOMER CARE

ONLINE TOOLS


XO Customer Experience

A superior experience through a higher level of attention and support
than what most other service providers offer

Account
Executive  Consistent customer experience
Account
 Designated points of contact
Solutions
Relationship
Engineer
 Smooth implementation for every XO
Manager
service
 24x7 Customer Care representatives
Customer
 Web-based customer resources and
XO tools for managing your account and
Business CI Team services
Center
24x7
Customer
Care


XO Customer Experience

Dedicated Account Management Throughout Your Entire Lifecycle
Account Your dedicated account
Executive representative responsible for
new services

Solutions Responsible for the design of
Engineer
your overall XO solution

Serves as your POC during
CI Team installation & coordinates
activation of your services

Customer Your 24x7 resource for billing
Care and service issues

Your dedicated Account
ARM Relationship Manager for
overall account management


XO Solutions Engineering

Innovative Solutions Design Through Our World-Class
Solutions Engineering Organization
• Each XO solutions engineer averages more than 17
years of experience
• All of our sales engineers have at least one Cisco
certification with multiple CCIE certifications

Analysis Design Implementation

Develop an XO solution Ensure what is designed
Provide an accurate and that is can be implemented and
responsive analysis of functional, scalable, futu supported flawlessly to
your business needs re-proofed, and cost- ensure our customers a
effective perfect experience


XO Customer Care & Support

Unrivalled Customer Care & Support
 270 Customer Care representatives located in six cities
XO Care Center - Dallas, TX across the country managing more than 200,000
customer contacts every month

XO Care Center - Nashville, TN  80% of incoming calls are answered in 20 seconds or less

 Highly-trained Network Operations Center
XO Care Center - Sandy, UT
engineers, technicians and personnel providing proactive
network management, maintenance monitoring and
notification
XO Care Center - Lone Tree, CO

XO Care Center - Saginaw, MI

XO NOC - St. Louis, MO
XO NRC – Lone Tree, CO
XO Care Center - Wyomissing, PA


XO Business Center

Online Tools to Manage Your Account Anytime, Anywhere Through
the XO Business Center
Billing & Account Management
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are automatically deducted each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master Administrator)

Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Receive network outage and proactive maintenance notifications
• Take advantage of Customer Care on Twitter - @XOCare

XO VoIP Customer Features
• Configure features for each phone line with Online Feature Management

Usage Statistics & Web Site Maintenance
• Monitor throughput on each Internet access circuit
• Update your Web site online


XO Differentiators

 The Right Network – XO has the network reach to support you
wherever you are, with the flexibility, performance and scalability your
business requires

 Solutions Built Around Your Business – XO offers a broad range of IP
communications and networking services and solutions built around
the needs of your business

 The Best Customer Experience – XO is focused on your business, with
dedicated people, support and systems to ensure you have constant
access and control over your services


Why Customers Choose XO

 High-performance network with extensive nationwide reach and
dense metro coverage, and a broad portfolio of IP communications
and managed network services

 The need for a superior customer experience and a higher level of
service than what they are getting from incumbent telecom providers

 Uniquely positioned to support customer locations of all sizes

 The expertise and flexibility to support customers in any stage of the
technology lifecycle

 A provider that can handle all or a portion of a customer’s business


CONNECT

COMMUNICATE

MANAGE

PROTECT

OPTIMIZE


MeetXO

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