Slide 1
My project is about making websites more usable for people with cognitive disabilities...
Slide 2
- The idea of this project came from my younger sister, who has a learning disability. She often get’s upset and frustrated when using websites.
- My overall aim for the project is to make sure that users such as my sister no longer struggle when using websites.
- Although people with cognitive disabilities are the largest disability community worldwide, there is no set guidelines when it comes to creating websites for these users – and they are often not considered.
Slide 5
there are also functional definitions, which everyone can often relate to.
Sometimes it is more useful to avoid the medical perspective of cognitive disability and view them from a functional perspective instead. A Functional disability perspective ignores the medical and behavioural causes of cognitive disability and focuses on the abilities and challenges the person with a cognitive disability faces.
Slide 7
There were also 16 steps created in 2010 as a guidance by the British Standards in the 8878 web accessibility document. British Standards are the standards produced by BSI Group which is incorporated under a Royal Charter (and which is formally designated as the National Standards Body (NSB) for the UK). They aim to help improve the way companies work and they process taken to ensure excellence.
Slide 8
- a list I have created of what designers and developers can do to help improve website for people with cognitive disabilities – where as the British Standards is for disabilities overall.
This is based on what I have learnt from all my research and experience throughout doing the project.
Slide 9
Finding participants:
Searching for participants with cognitive disabilities who want to be involved in user testing was difficult. To solve this problem I contacted around 20 local disability organisations, of which only two replied.
These two organisations let me attend their community meetings where I presented my project and asked who wanted to get involved.
Overall, I have now conducted user test’s on 20 different participants, all with a cognitive learning difficulty or disability.
Method and evaluating:
I made my decision on how to collect my user testing results based on talks with professionals and reading I had done on other methods used.
Slide 10
Based on my research and testing results I am currently building an exemplar website which will provide a guide for designers and developers about creating accessible websites for users with cognitive disabilities. I will do this by showing a process with different areas they can do when building a website to help improve the understanding of their users varied abilities and the overall final website.
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Creating a content rich and accessible website for users with cognitive disabilities
1. Creating a content rich and
accessible website for users
with cognitive disabilities
Rebecca Topps
Web and multimedia student at University of Central Lancashire
2.
3. What are cognitive disabilities?
...any sort of cognitive disorder that
impairs understanding and functioning.
Australian Human Rights Commission
http://www.hreoc.gov.au/social_justice/public
ations/preventing_crime/part1.html#fn1
...a person with a cognitive disability has
greater difficulty with one or more types
of mental tasks than the average person.
WebAIM: Cognitive disabilities
http://webaim.org/articles/cognitive/
4.
5. Memory Problem Attentio
solving n
Reading and Math Visual
verbal Comprehensio Comprehension
comprehension n
8. User research
Organise navigation naming and written
content
User testing with people who have varied
abilities throughout design and development
Making sure the programming is correct and
accessible
Testing the website with various accessibility
tools which can be found online
- Introduce yourself & that you are aspiring to work in user experience and accessibility- My project is about making websites more usable for people with cognitive disabilities...
The idea of this project came from my younger sister, who has a learning disability. She often get’s upset and frustrated when using websites.My overall aim for the project is to make sure that users such as my sister no longer struggle when using websites. Although people with cognitive disabilities are the largest disability community worldwide, there is no set guidelines when it comes to creating websites for these users – and they are often not considered.I am hoping to create a website which will guide designers, developers and companies with creating websites which are usable for this disability group.
As you can see on here many people try to define what cognitive disabilities are. There are also several different clinical definitions....
... Such as Dyslexia, Attention Deficit Disorder, Down syndrome, Autism, Dementia and other learning disabilities.
... However, there are also functional definitions, which everyone can often relate to. Sometimes it is more useful to avoid the medical perspective of cognitive disability and view them from a functional perspective instead. A Functional disability perspective ignores the medical and behavioural causes of cognitive disability and focuses on the abilities and challenges the person with a cognitive disability faces. How it affects the person using a website:- Memory: It can be difficult for them to remember what they have already entered in long forms or previously read in articles split into multiple pages. - Understanding: These users may struggle with understanding complicated and misspelt words; sarcasm and metaphors. (Dyslexia, Autism and learning disabilities)- Reading: Some individuals have difficulties understanding text. These difficulties may be mild or severe, ranging from minor challenges to not being able to read any text on screen. It is estimated that 15-20% of the population has some sort of language or text difficulty. – People with severe dyslexia can be classed as blind and need to use a screen reader.- Problem-solving: When it comes to a website, struggles with unfamiliar circumstances, such as links to new places in a website or unclear form input error messages (this could be as a result of intellect, emotional or executive function impairments). – Learning disabilities / Autism- Attention: difficult to focus on tasks, particularly when a web page has moving adverts or multiple pop-up windows. (ADHD, ADD, Aspergers)- Numbers / Math comprehension: it can be difficult for these users to estimate the total cost of items when buying online or to solve simple maths-based questions asked on some comment forms (to prove they are not a spambot) ( - this is most likely dyspraxia).- Visuals/ visual comprehension: By visuals this can mean graphics and photographs. Individuals with visual difficulties may not recognize objects for what they are. They may recognize the fact that there are objects on a Web page, but may not be able to identify the objects. For example, they may not realize that a photograph of a person is a representation of a person, though they can plainly see the photograph itself (as an object) on the web page.Image referencesMemory: http://www.christianhubert.com/writings/memory1.jpeg Problem solving: http://1.bp.blogspot.com/-WABusf99DVs/T7GmyH2sCkI/AAAAAAAAAmE/zsBMx5oyrac/s320/seven_problem_solving_tips-300x300.jpg- Attention: http://brandirons.com/TrailRiding/wp-content/uploads/2012/09/paying-attention-21.jpg - Reading: http://www.apostleshipofprayer.net/gallery/eym-drawings/Ninos-y-Ninas/highres/Leyendo.jpg - Math: http://gigaom2.files.wordpress.com/2012/05/shutterstock_76826245.jpg - Visuals: http://images4.fanpop.com/image/photos/17400000/film-photography-17426336-1958-1436.jpg
3 visually-impaired patrons of Disney did file a class-action lawsuit against the company. (customers)the main concerns of the suit include the fact that the websites include audio and video (presumably auto-played) that interferes with screen-reading software and is not keyboard-accessible, as well as the fact that the websites include Flash content with no text alternative. Although the majority of high-profile accessibility lawsuits are filed on behalf of visually-impaired users (Target, Penn State, Disney, etc.), it is important to remember that accessibility covers much more than just visually impaired users. Cognitive disabilities are the largest disability group worldwideNote: In terms of cognitive disabilities:ADHD / ADD / Attention: Adverts, auto-playing video and background are very distracting.Dyslexia: White and black together for text will make reading the text very difficult-Understanding / Reading / dyslexia: Links that say ‘Find out more’ will not make sense and they make get confused as to where the link goes- Visual comprehension: Users may struggle with the small image icons and effects on the character slideshow, also there are no options to view a text version of the video.
There were also 16 steps created in 2010 as a guidance by the British Standards in the 8878 web accessibility document. British Standards are the standards produced by BSI Group which is incorporated under a Royal Charter (and which is formally designated as the National Standards Body (NSB) for the UK). They aim to help improve the way companies work and they process taken to ensure excellence. “BS 8878:2010 is the first British standard to outline a framework for web accessibility when designing or commissioning web products. It provides guidance for all sectors on meeting the requirements of the Equality Act 2010 which states that web products must be accessible to all. The BS 8878:2010 code of practice applies to all products delivered via a web browser, including websites, web services and web-based applications such as email. The standard also focuses on processes rather than technical or design issues and is recognised by the UK Government’s e-Accessibility Action Plan as a key tool for developing accessible online services” - http://shop.bsigroup.com/en/ProductDetail/?pid=000000000030180388
Here is a list I have created of what designers and developers can do to help improve website for people with cognitive disabilities – where as the British Standards is for disabilities overall. This is based on what I have learnt from all my research and experience throughout doing the project. The main focus for designers, developers and companies needs to be the users – but they need to also research and test with users that have a wide range of abilities to fully understand how they can make their site, application or product usable for everyone. - User research: Many designers will research users without considering any possible disabilities, including personas/surveys/contextual enquiries. Get to know your users, a good cognitive disability stimulation online is on WebAIM (http://webaim.org/resources/) – For this project, I visited various organisations which work with people with cognitive disabilities, I spoke to them about my project and their experiences in using the web.Web written content: Using methods such as card sorting and asking a range of users to read your content can help to improve your web content – using tools such as Juicy Studio (http://juicystudio.com/services/readability.php ) can show the readability of your site and help you make it easier to read/understand. User testing: Testing the website designs/visuals and online with users who have a range of abilities from the beginning of design processProgramming language: Ensure your code is compliant using W3C checker (http://validator.w3.org/) and follow the guidelines written by W3C (http://www.w3.org/WAI/)Online tools: There are various different tools online, the most popular is ‘WAVE’ which is a accessibility evaluation tool (http://wave.webaim.org/)
Usability testing is a technique used to evaluate a product by testing it on user. Finding participants: Searching for participants with cognitive disabilities who want to be involved in user testing was difficult. To solve this problem I contacted around 20 local disability organisations, of which only two replied. These two organisations let me attend their community meetings where I presented my project and asked who wanted to get involved.Overall, I have now conducted user test’s on 20 different participants, all with a cognitive learning difficulty or disability.Testing:For this project I did ‘Guerilla testing’ - this is setting a user a series of tasks, watching them and noting down any problems they encounter.The software used included my own laptop; built-in microphone; dictaphone; stopwatch; Bandicam screen recorder (on the laptop) and an USB mouse attached to the laptop. I used the university facilities to book rooms for each user test to ensure I would have a quiet area with no distractions. Method and evaluating:I made my decision on how to collect my user testing results based on talks with professionals and reading I had done on other methods used.During each usability test I used a stopwatch to record how long it took from the start of the test for the user to show strong emotions such as, angry; frustrated or/and distracted.Doing this allowed me to compare the time for each person and see if there was any difference between a person with a cognitive disability and a person without.
Based on my research and testing results I am currently building an exemplar website which will provide a guide for designers and developers about creating accessible websites for users with cognitive disabilities. I will do this by showing a process with different areas they can do when building a website to help improve the understanding of their users varied abilities and the overall final website. From the events and industry people I have met from this project and the idea of creating the website which will work as I guide, I have recently been offered a job as a user experience design with the company Sigma – they also want me to concentrate on accessibility and are very interested in me creating usable sites for cognitive disabled users in terms of their work.